Sobieski Services Inc

My biggest complaint about the company was that they did not relieve our dissatisfaction by even refunding our charge for the unfinished work, which I did myself.

Used the Costco discount. Couldn't beat the price for that type of system. Sobieski was very professional in installing and explaining how to maintain the system.

It was great! I had contacted them after hours and had someone call me back less than 5 minutes. They dispatched someone to my house and was there less than 45 mins later. The plumber was excellent, but I was shocked at how much it was to fix the pipe. I will call around in the future to get pricing, but in an emergency they were great.

Excellent Team. no-BS marketing. The installation team was very professional and went out of their way to ensure we were satisfied with the installation and no mess was left behind. They explained the new system in detail and answered every question I had. I don;t think they were the cheapest, but going thru Costo saved us additional $1500, which means we paid a fair price for an excellent quality system.

Punctual, professional, complete, cleaned all work areas and removed all old equipment. Answered all my questions, demonstrated system operation and features. Finished on time, same day.

They were exactly on time, and started the job right away. There were three men who worked on the job. they put down throw rugs to cover the carpeting in the room they were working in. They were very pleasant from beginning to end, and took great pains to explain how everything was done. They gave us a lesson on how to program the new thermostat. They took away all the old equipment and the containers from the new. There was only one thing they could have done better. They took out some ceiling tiles to install some of the new lines for the humidifier, and didn't put it back. But the new furnace is working great, and the house is much more comfortable than before. I would definitely hire them again.

The work was fine, but I was a little disappointed by the salesman. The appliances I ordered were supposed to be energy-efficient. I could not qualify for the rebates I was supposed to receive.

They did a fine job. I have been using them for a long time about 15 years. Their located close and are very responsive to my calls. They do high quality work as well. The technicians are always very professional and do good work.

They were ok. I feel like they were in a hurry to get everything completed. I just did not feel like he did not do everything he should have done with the initial visit. The installation of the heating and cooling unit was fine, but they did leave a mess. The electrical work seemed hurried, which caused him to come back and charge more for additional work. For example, they were out doing our job and received a call for another job. Once they got off the call, they packed up and left. When the county inspector came out to look at the work, the technician did not even go through the home with him. After the county inspection, they did not even follow up on the job. Their responsiveness, punctuality, follow through and communication was very lacking. I would not use them again in the future.

The work was good and the furnace has been working well since. They show up when they say they will and get the job done. Communication is good with them and scheduling is fine.

Everything was great. They also do the tune ups as well. When we purchased the furnace, we got a two year maintenance contract. They had options on the types of furnaces available. The installation itself went well. The technicians showed up on time and came through with all of their promises. Once the work was completed, the removed the old heater, but we had to arrange for the removal of the oil tank. Overall, we have been very pleased with their services.

The installation went very well and we are happy with their service. When we got bids for the installation, they were competitive with their pricing and had the appropriate size unit we need. We also have an annual service contract with them for both units for them to come out twice a year. The technicians are very professional, courteous and prompt. They are also reasonably priced. They call us when it is time for the annual inspections. We recommended them to a neighbor for unit installation as well and they had a good experience as well. I liked that they hauled away the old units and cleaned up well afterwards. Overall, I have been pleased with their services.

Because it was a holiday weekend, it's hard to get someone out but they came right out. They didn't charge us extra for it. The guy got two window air conditioning units and put them in the master bedroom and in our living room and didn't charge us for that as well. It's just really an outstanding service. They recommended a more efficient unit. It costs a little bit more but on our electric bill, I'm noticing that it's less and you don't hear the unit turned on now. It's very quiet. They offered us different options and it was our choice to do that. They did a great job installing it. They were very thorough. They also damaged the spring door but they fixed it. Their office is so awesome. The most impressive thing about them is their response time. When they said they're gonna call me back, they call me back. I called them on a Friday and they had someone else here at 7 o'clock to look at it. Their receptionist was instrumental in making the whole thing happen. She called me back and told me exactly what was going to be done. I really would highly recommend them.

installation went well, although it took longer than planned (4 days vs. 2 days) due to one piece of equipment being wrongly ordered service call 6 weeks later was not handled timely or communicated very well; it took follow up phone calls and three visits over three days to get the system back up and running

It went well. The basement has not flooded again and the drains are running through with no back up. The person who helped was very quick and informative. He also gave me advice on how to fix another issue on my own and where to go to get the parts that I need to do so. He didn't just replace everything on his own, he gave me good advice on how to wait until I was ready to replace my faucetts rather than just replacing them now.

got no action after several attempts I contacted Brittany Sobieski of this company and was assured that she would see to it that I got the service from area manager, service manager etc. since then no contact , no prices , nothing

So far, it’s been excellent with Sobieski Heating & AC. Their price is very competitive. They were great to work with and so far, everything is going exactly as planned.

Plumber found the leak, but not until after he used bare channel grip pliers to remove a $50 shower arm from my bath that I had purchased and installed to gain a rainshower function. Left the chrome shower arm damaged and in need of replacement. What careless, completely unacceptable behavior! Thankfully Ryan Homes agreed to pay for the replacement, but I definitely didn't need the added aggravation considering the leak that is causing us considerable drywall replacement was due to unsatisfactory copper pipe welding by Sobieski Plumbing during the home's construction. Pay myself for the warranty plan offered by Sobieski after my builder's new home warranty expires??? I don't think so!!!

They were very nice and professional until I revealed to them that I had another competitor estimate that 30% lower than theirs. After the rep talked with his boss on the phone, they almost matched it. We felt that they were being dishonest by giving us a quote that was so much different than they were willing to go. Therefore, despite the fact that I felt they would have quality service, I didn't go with them.

Workers were on time and professional. Wore booties while working. Cleaned up everything before leaving. Workers arrived at 8 a.m. and were finished by 3 p.m. The service warranty, which is transferrable, is for 10 years, and that includes Sobieski coming out twice a year to check the system and install new filters. Sobieski also calls before technicians arrive and also as technicians come to the door. They are identified by Sobieski before coming into the home. Sobieski calls to schedule the system checks so that the homeowner does not have to remember to do so. The only concern that I have is that the last time the system was checked, the technician did not have the filter. I was told that it would arrive in several days, but I actually had to call to receive the filter. In the future, I will tell the scheduler to make sure that the filter is with the technician.

Our air conditioning went down all of a sudden in the middle of a heat wave, I was six months pregnant at that time, so I called several companies to get an estimate. Sobieski Services by far gave me the best price value comparison; they were not the cheapest but it was for a good quality system. I did a lot of research at that time and their salesperson was really professional and gave me a real honest explanation. The nicest thing is that they gave us a window unit to use for free because it was so hot and they had to wait for a few days to get the job done as they had to order the system and also they were super busy at that time. They helped us install the window unit in our master bedroom and there was a storm after a few days, one day before they came for the installation, and there was some leaking from the unit. So my husband tried to close the window and the unit fell off of the window and broke, but they didn't even charge us for that so I really appreciated them for that.

Once our furnace was diagnosed with a cracked heat exchanger, I invited five contractors into my home to provide an estimate and load calculation. Sobieski's sales person (Tony Frazier) provided the most professional experience from the five HVAC contractors with whom I met. Tony was totally no pressure. He performed load calculations and asked several questions on his first visit. He stated he would prepare several options for us to consider on a follow-up meeting. On the follow-up meeting he presented me with five system proposals with every detail spelled out based on our needs and budget. Other HVAC contractors had skeleton proposals which necessitated me calling back to verify if a thermostat was included in the price, etc. We narrowed the contractor selection to Sobieski and another quality contractor (WilliamG Day Company). However, Tony mentioned that if we were Costco members, Sobieski had an arrangement with Costco that would qualify us for a significant rebate on the Lennox systems he proposed. This rebate would be in the form of a cash card from Costco. That synced the deal for Sobieski. On install day, the Sobieski crew arrived early and did an excellent job removing the old furnace and A/C unit and installing the new system. I was a hovering curious homeowner and the crew welcomed my questions. Our overall experience with Sobieski was excellent. We recommend them highly.

I have NO idea how anyone could give this company a decent rating. I have never experienced such ineptitude from supposed "professionals" in my life. This company installed a heating system/media filter/humidifier in my house several years ago. The servicemen were very nice and prompt, however it quickly became apparent that they had no idea what they were doing. Soon after the installation, I noticed an oily residue on the surfaces of my house. Additionally, I occasionally saw "smoke" come from the vents when the system went on. I called the company, and they had a rep come out to fix the issue. It only got worse. Now the heater made a horrible bang sound when it came on. It also seemed we were burning an inordinate amount of oil, and our programmable thermostat wouldn't work. It got so I was afraid to breathe the air in my house, or even live there! This went on for several weeks, and the service techs couldn't figure out how to fix the problem. One guy was even bending parts to make them fit. (My husband saw this and made him leave) We refused to pay for any of the failed visits, though they charged each time they came out. Finally, we were so exasperated, we called another provider (Calfo and Haight) recommended by a friend. Immediately, they saw the problem. The entire system was installed incorrectly! The new provider got a rep from Trane (the heater brand) on the phone, to make sure it was re-installed correctly. (This included moving the flue, which was at a wrong angle) We paid almost $500 to have the system fixed, but it then worked absolutely perfectly. My husband called to complain to Sobieski, and even sent a report to the Better Business Bureau. They had the nerve to take us to court to try to get their bill paid. They were unsuccessful,(we kept detailed records) and the judge even mentioned that we had a case of our own. I have since heard similar stories about this company. I discourage anyone from using them.

Called on 7/17 because of a sulfur smell in the basement - well all over the house actually. I was given a window of 2-6. When we were out shopping at 1:00, I got a call that they were at my front door. I pointed out that we had given that we had been given a 2:00 window and weren't able to get back for awhile. He eventually noticed the service window at the bottom of his work order, and said he would come back at 2:00. At 2:00, he was very prompt. He attempted to diagnose the problem, but after an hour of trying, he gave up, collected the dispatch charge (which as we are home care members, was only half of the normal charge), and left. We then got some people from the city (thinking that it was sanitary sewer), as well as someone from the gas company to come out. They mentioned that it could be the pit we have, as it wasn't sealed properly, but they were not able to truly pinpoint the source of the smell, though I'm not sure they tried. I called Sobieski back to seal up the pit, and the appointment coordinator told me she would forward my info to the guy who had been out the day before. He never called back. So I called again the next morning, and told her I would like someone different. The new guy came out within his service window, and sealed up the pit. But that is all he did. He did not try to further diagnose the problem, because sealing it obviously didn't solve the problem. In all fairness, I did call him out just to seal the pit, and was not charged another dispatch charge. However, I was a little disappointed because all he did was seal the cracks with silicone. We could have easily done that, but called a professional because we thought they would provide a professional solution. Even though we are home care members, I am pretty sure that we will not be calling them again. It wasn't an awful experience, but we did pay $120 for pretty much nothing. We did end up getting our problem fixed by a different plumber entirely.

They were prompt. They came when they said they would. They did what they said they would do. They are also very professional.