Mr. Rooter Plumbing

Chris L did an outstanding job. His professionalism, friendly manner, plumbing expertise and everything else I cant recall at this time is way beyond anything I have experienced with any other workers we have worked with. Absolutelty Fantastic individual ty Dennis & Donna Tolley

The house had a complete repipe, a house shut off and new tub valve with a small crawl space and added outside outlets. The plumbers got everything done in 9 hours.

It was good. They were very helpful. They were able to set up all the mitigation and construction. I had them a few times already and they were good.

It was great, no problem from start to finish. It was a great guy they are punctual, courteous, pleasant, health wise wearing mask for covid. They did everything they should have done.

Sal Martelli responded same day to perform expert professional repairs . He was careful to put on protective booties before entering home and was thorough cleaning up after repair . As usual any and every repair or cleaning company recommended by Angie's List provide excellent predictable results .

First, can I just comment on how professional Mr. Rooter was from the very first phone call to schedule service. Since it wasn't an emergency, they had me choose from selected "2 hour windows" where they were committed to arriving. They sent a text with a photo of my expected tech (what a great feature so you know for sure who is coming to your house, especially these days), and emails as reminders. Plus the tech (Zach) called when he was ready to come and asked me if the time was still ok with me. How convenient! He put little booties over his shoes each time he entered my home. He was clean in appearance and personable from the start. Truly very friendly and I felt comfortable having him in my home. Zach has 15+ years experience according to the little bio Mr. Rooter sent me ahead of time, and it shows. Jacob, his trainee with a few years experience, was on his way to becoming independent very soon. Just needing to learn the Mr. Rooter ropes. I wanted a kitchen sink sprayer installed. Love those handy things but never had one because for some reason my dishwasher's aerator was located in that same spot. Zach explained to me how things have changed over the years, showed me how the sprayer and hose would connect under my sink so that nothing would back up, and all in a manner that I actually understood! Then he and Jacob worked together very quickly to get my sprayer installed and and working. Who knew such a small thing could bring so much joy. While he was there, Zach asked if he could inspect my plumbing or if I had any other concerns. I mentioned my toilet made bubbling sounds for quite awhile. He said he would take a look. I thought maybe something was caught in the line. He inspected with a camera but told me he doubted that was the case as usually if there was an air pocket or something with the sewer, I would also hear bubbling in my shower and sink in the same bathroom, which I never have. After camera inspection was complete and nothing was in the line, and since my toilet was 22 years old, he suggested a new one might be in order since I didn't like plunging it. He told me he could install it at that time if I wanted it since it was in the window of time allotted for me and he didn't have another call to attend to right away, or he could come back at another convenient time, whichever I chose. (There is some sort of good discount to have work done in the same day, so that was a plus!) Well, he and Jacob had 2 styles (round or oval) of Kohler toilets to choose from on his truck, high efficiency (half-flush and full-flush) with "quiet-close" toilet seats included to boot. Those seats are awesome when you have kids who just slam everything down, ha. I think they had that toilet done within an hour from start to finish! BTW, this was written by the woman of the house, but Zach willingly spoke to my husband over the phone about the toilet while he was here, so I didn't feel any pressure to make a decision on my own. So now I am scheduling a time for Mr. Rooter to come and install a sink basin in my garage for dirty clean up jobs. Zach was able to figure out how everything would connect from my basement and inside bathroom to my garage. He also said he would do a full sewer inspection with his camera when that happens. Can't wait....really. They are knowledgeable, professional, respectable, and very nice too!

The entire experience went really well. Scheduling the appointment was a breeze and able to be set at a convenient time for me. Before the technician arrived I received a text message and a phone call with the name of who I should be expecting. They arrived on time and placed their shoe covers on before entering my home. Zach then proceeded to ask if I had any concerns or problems before beginning my plumbing inspection. He checked all of my pipes and drains as well as toilets and water heater. Zach showed me a picture of a pipe that was starting to rust under my sink to make me aware, but mentioned it wasn't something that needed to be done that day. He then informed me of the age and average life of my water heater so I could begin planning for the future. At the end I decided one of my toilets needed to be replaced. He had exactly what I wanted on his truck and was able to complete the job in a timely manner. They left my home as if no one had been there with cleanliness. I will certainly use Mr. Rooter plumbing again in the future.

It went very well. They are personable, kind, friendly and professional. They will be the only plumbing business I call for future work.