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Ferris Home Improvements

Roofing, Kitchen and Bath Remodeling, Windows,

About us

Ferris Home Improvements and Angie's List are a great match. We love to serve our customers with award-winning, quality service and craftsmanship. Voted seven years in a row as Delaware’s #1 Home Improvement Company, News Journal Readers' Choice Awards 2012-2018, our customers are our best billboards, and we intend to keep it that way. Since our inception, we have delivered quality residential and commercial property improvements to thousands of satisfied customers throughout Delaware, northeastern Maryland, southeastern Pennsylvania, and southern New Jersey. Ferris Home Improvements is a proud member of the Better Business Bureau (BBB) with an A+ rating. In 2012, we were honored as Winner of the Delaware Better Business Bureau Torch Award for Marketplace Ethics, and continued to build on our reputation as a local home improvement contractor you can trust. At Ferris Home Improvements, we strongly believe in being your partner in the home remodeling process. Our seasoned staff offers expertise and open communication to help guide you through decisions that fit your needs and budget. Combine over 40 years of industry experience, craftsmanship, and expertise with a customer-centered approach to home remodeling, and you get the best value for home improvement services in the area.

Business highlights

Emergency Services Offered

Services we offer

Roofing Contractor, Roof Replacement, Roof Repair, Roof Installation, Siding Installation, Siding Repair, Gutter Installation, Gutter Cleaning, Gutter Repair, Window Installation, Window Replacement, Door Installation, Door Replacement, Deck Builder, Deck Repair, Bathroom Remodel, Kitchen Remodel

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6161 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
7%
3
4%
2
7%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 151-161 of 161 reviews

Kevin M.
09/2014
3.0
decks, roofing, siding
  + 1 more
unknown
Description of Work: Nothing. Did not know how to repair roof.No experience in fixing bay window metal roof.

Rating CategoryRating out of 5
professionalism
4.0


Response from Ferris Home Improvements
[member name], I’m very sorry to hear we couldn’t meet your needs regarding your metal roofing repair. We stand firmly by our honesty and quality of craftsmanship, so I am pleased to hear that our technician was truthful with you regarding our specialties. We do not specialize in metal roofing, and I’m sorry for any inconvenience this may have caused you. As a result of this feedback, we have modified our questions for customers calling in regarding repairs. Thank you for your feedback—it is heard and valued! Sincerely, Walter Ferris President

Jean R.
08/2014
5.0
gutter repair, roofing, siding, replacement windows
  + 2 more
.
Description of Work: Ferris Home Improvements replaced hail damage roof, vinyl siding, and gutters on my home. They worked with me and my insurance company very well. The work was completed timely. They used quality materials, which were installed very expertly. Clean up was very good. My home looked great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Cynthia H.
06/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Ferris installed our roof. Casey came out to our home on a very rainy day. The other company we called cancel the appointment because of the rain. Not only did Casey (Ferris) keep the appointment (it was pouring) he went up on the roof (this is dedicated service). He explained and wrote down everything Ferris would do. Their price was $500.00 under the other company. Their workers came out and done the job and cleaned up afterwards. Ferris told us that they would also rehang our gutters and the work could not be completed until 6-20-14 due to their man on vacation. On 6-20-14 the contractor came out and completed the job. Very pleased with |Ferris and would hire them again for other jobs and would definitely recommend them. This is our first experience with Angie's list and the Ferris Co. and very pleased so far with both.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,290

Anna S.
06/2014
1.0
roofing
  + -1 more
unknown
Description of Work: Representative came out to give me an estimate, and after spending about 30 minutes of my time he abruptly told me he didn't want the job. I think he could've told me in a more polite way. Another thing I didn't like about the visit was the unprofessional way he asked me questions about their competition who installed my roof. Then, he had the nerve to ask me if he could back his truck up over my front lawn to turn around to go down my driveway. I guess if he left deep tire tracks in my lawn, he wouldn't want to repair my lawn either either.

Rating CategoryRating out of 5
professionalism
1.0


Response from Ferris Home Improvements
[member name removed]: I am very disappointed to hear about your negative experience with our estimator for your roofing needs. We heard you, and we addressed the issue immediately. I personally sat with the estimator who came out to your home and we discussed how his interaction with you was not acceptable. We agree that he should have explained your roofing needs in a much more thorough, meaningful way for you. As the customer, you deserve to be treated with every respect for your home and its remodeling needs. Period. We sincerely have your best interest at heart and we did not do a good job of communicating this, during the estimate or afterward! I apologize and I make it my mission to never read another review like this ever again. We’re your neighbor and we should treat you as such. I sincerely hope you decide to give us another opportunity to estimate and perform work for you in the future. I guarantee you won’t be disappointed. Thank you for your feedback! Walter Ferris President

Derek R.
06/2014
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Natalie G.
05/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Very happy with the service they provided. On time every day, great on follow up and extremely professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,300

Dan M.
02/2014
4.0
decks
  + -1 more
.
Description of Work: porch repair

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas B.
02/2014
5.0
decks
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ryan G.
01/2014
5.0
doors
  + -1 more
Glad I chose ferris!
Description of Work: I JUST had a new front door installed and I am thrilled! My old front door was so drafty if felt like a window was open. I could never keep my first floor warm! I got my estimate and service completed within a week! Already my home is much more warm and cozy! I wish I had done it sooner. It was great working with this company, the office staff was nice to speak with, the sales man was knowledgeable and clear the men performing the install were courteous and tidy. I didn't feel like I had to put too much thought into my decision to go with ferris for the job. The price was competitive and the work was amazing! I look forward to using ferris for my new few in the next year or so.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

John K.
06/2013
4.0
roofing
  + -1 more
Did not use company.
Description of Work: Estimator was very thorough and professional. Estimate was very thorough as well. Unfortunately price for a full roof replacement was 15% higher than 2 competing bids. Until I got the quotes in the mail I was strongly leaning to this company so it was quite a disappointment to find their quote so far out of range.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$9,000

Response from Ferris Home Improvements
[member name removed], We’re so glad for the feedback on the pricing, and thank you also for recognizing the level of professionalism and attention to detail that we take great pride in at Ferris Home Improvements. We strongly encourage our customers to make sure that they’re comparing apples-to-apples when accepting bids from other local roofers. When you do so, you’ll find we are right in the middle of the pack for pricing. There will always be someone who will do your roof cheaper, but will they have comparable reputation and craftsmanship? That is for you to decide. When it comes to your roof, it’s a big decision that requires significant investment in a Wilmington roofing company that is: - Local (easily found) - Stable (fiscally sound) - Licensed, bonded, and insured (to protect you the homeowner) - Certified to install and warranty your product selections (e.g., we are an Owens Corning Platinum Preferred Contractor) - Dedicated to industry best practices & advancements (e.g., as a member of the National Roofing Contractor Association, we attend regular training and seminars) - Genuinely invested in the value and beauty of your home (we are your neighbors that live up the street after all!) Yes, there will always be cheaper, but will there always be better? We feel that Ferris Home Improvements offers the best value in Delaware for such a big investment and decision for your home. Thank you for noting that you would recommend us or call on us again in the future—we appreciate your continued support. If you ever need anything….you know where to find us! Warmest Regards, Walter Ferris President

Jennifer C.
08/2012
5.0
gutter repair, roofing
  + 0 more
Very well.
Description of Work: New Roof and gutters installed on single family home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Contact information

1908 Kirkwood Hwy Serving All of Delaware, Newark, DE 19711

https://ferrishomeimprovements.com/

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Kitchen and Bath Remodeling,
Windows,
Gutters,
Siding,
Doors,
Decks and Porches,
Countertops and Backsplashes,
Marble and Granite,
Ceramic Tile,
Skylights,
General Remodeling

FAQ

Ferris Home Improvements is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Ferris Home Improvements accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Ferris Home Improvements offers free project estimates.
Yes, Ferris Home Improvements offers eco-friendly accreditations.
No, Ferris Home Improvements does not offer a senior discount.
Yes, Ferris Home Improvements offers emergency services.
Yes, Ferris Home Improvements offers warranties.
Ferris Home Improvements offers the following services: Roofing Contractor, Roof Replacement, Roof Repair, Roof Installation, Siding Installation, Siding Repair, Gutter Installation, Gutter Cleaning, Gutter Repair, Window Installation, Window Replacement, Door Installation, Door Replacement, Deck Builder, Deck Repair, Bathroom Remodel, Kitchen Remodel

Contact information

1908 Kirkwood Hwy Serving All of Delaware, Newark, DE 19711

https://ferrishomeimprovements.com/

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM