Advance Roofing Windows Siding & Doors

They were very professional and showed up on time. They did a nice job hanging my new shutters and cleaning out the gutters.

It was a disaster. The man they sent appeared to have been afraid of heights, and he cracked several of my roof's shingles. Furthemore, he didn't have a safety harness or his own ladder. He also made a mess of the yard when removing the debris from the gutters which I had to clean up. When the service manager came out to address my complaints, he very quickly offered a partial refund and left to address an emergency on another job. Ultimately, they were unprofessional and did poor work. I will not be using them in the future.

He came on time.? He did suggest that I would be needing new windows and a new roof next year.? This concerned me since I did not know if he was trying to sell me something or if it was factual.? He said the company was trying to get some new business in my area so they could give me a good price.? I did not feel comfortable with this approach.

The contractor explained what he was there for. Went to the roof to perform the inspection. Told me what he did. Added extra advice. Gave me a quote for future work. Very polite and professional.

The company representative arrived on time and performed the job very efficiently. Answered all the questions we had. Was very professional. It was a good experience.

I called them 3 weeks ago and they have not returned my phone call.

Advantage roofing also made recommendations on what my roof needed in the future but didn't try to push or sell me anything. They were punctual and professional. I know I need a new roof and they will be one of the contractors I will be taking bids from.

From beginning to end , even thru terrible weather, they were great. On time clean and very dedtail oriented.

It went great. They showed up on time & did a professional job. They cleaned up afterward. It was a windy day & some of the paper flew away, they were climbing the neighbors trees to get it all. The dumpster was only therefor 1 day. I thought they did a stellar job.

Bought a couple of big deals from Advance, one for spring tune up and another for a roof inspection. As i expected, i needed a new roof, so they ended up doing that for me, as well as adding in some exhaust vents and fixing siding. So far so good with the roof. Advance was very professional throughout the process, communicating everything via email and showing up when promised. Would reccomend.

I bought an Angie's list deal and Joe came out, cleaned the gutters and suggested some repairs to another gutter. I really don't remember how much it was exactly, but it seemed reasonable and he did the repairs when he said hue would. The reason I didn't rate him higher was that after Hurricane Sandy, I called twice because there was some damage to my roof. The first time, I left a message and didn't get a return call. The second time, I spoke with Joe, who said he would have someone call me back. When no one did, I called another company,

He checked all my windows inside and outside for possible drafts. He caulked areas that needed it. He recommended getting a new basement window. he was polite and professional.

Technician arrived promptly and walked through job with me. They went to work on the caulking, finished quickly and then conducted another walk through with me to make sure I was happy with the job. He told me he would have to order aluminum for the overhang since I wanted a custom color. Company returned once material was in and completed the work. They were professional and did a great job. I would hire them again without reservation. The office was also great at communicating and scheduling.

I needed to have my gutters cleaned and they had run a special.I had to change the date a couple of times and they were very flexible. They did a good job cleaning the gutters

I contacted Havertown Roofing and Siding Co. on October 24th. Brian Hough answered the phone and came out that day and gave me an estimate the same day. I contacted Brian several times during the process with some questions and he always answered the phone. This was very impressive for me. It is so unusual to hear a live person and not have your call go to voicemail. The first time he scheduled the work it rained. He called me back and rescheduled the work. He came the day scheduled with 3 other workers at 8 A.M. and left around 3 P.M. They cleaned up the debris that day and Brian returned the following day to do some additional cleaning. I am very satisfied with the work and would give Brian an A+++ for the excellent customer service he provides.

I also had them come out another time because I had a leak in one of my windows and they diagnosed the problem. I am satisfied with their service.

great service very responsive

Process with the salesperson was smooth. He provided a good overview of their product, listened to our needs, and made a recommendation. He was responsive enough to competing offers in terms of price to win the bid. Installation was extremely poor, however. The installers tried to leave with more than a 1/4" gap between the bottom of one window and the house saying, "You're house has a design making more proper fit impossible." UNTRUE. He was only allowed to leave when the window was installed correctly-- and he did find a way to make installation work just fine. Similarly, initial installation of 2 of the other windows had issues that needed to be corrected before we could pay. We initially did only a cursory check of the attic insulation-- the 5' close to the attic entrance was well insulated. 6 months later, however, we found the full truth-- Advance had done a HORRIBLE installation of the insulation. They had completely plugged the vents in the attic with insulation-- putting the foundation of our roof at risk of mildew and rot from insufficient venting. Two other major issues with their installation of the insulation: 1. More than 1/2 of the attic had NO insulation whatsoever! 2. The had done no check for large gaps in the attic, much less smaller ones. If you have a big gap below insulation between the attic and your home, the insulation doesn't work. (Think about having little pieces of insulation acting as the primary insulation to a doorway, rathr than a door) The customer service manager was responsive, suggesting they would come to correct. THe first time, they cancelled politely. The second, they didn't show up. The third time, they came (6 calls later.) They began the re-installation wrong again, after seeing some of their egregious mistakes (but not understanding some of the others), and had to call a manager to discuss. The manager began (again) with, 'It's impossible to...' By slowing him down, explaining carefully, and how it would not take too much of his guy's time, we convinced the manager he could correct the insulation, and it would be appropriate to do so. He did provide some nice advice on another project at the end, but... I see signs the Advance organization makes efforts to be responsive to customers. I see signs that Advance could be a good service provider. To realize that potential they MUST improve their processes and quality control-- at least relative to our experience. Overall, I'm just glad that Advance mistakes on a $1,000 insulation job didn't cause us to have to spend $100,000 redoing our ceramic tile roof.

We spoke to 2 companies about replacing our 12-year-old builder original windows and front door. One sales rep from another company told us we didn't need new windows, since they were "Anderson Windows." But, they were the cheapest, entry-level Anderson windows the builder could get, I think. The first salesman did want to sell us a very fancy entry door close to $10,000. However, we were more intersted in new windows that were more efficient and easier to maintain/clear (i.e., tilt-in), although we still did need a new door. After that weird experience of not trying to sell us what we were really looking for, we called Advance. The salesman was very polite and actually listened to what we wanted. After he took some measurements, he came back the next Saturday to show us the window samples to choose from and quotes based on the styles we picked. We did pick the most expensive windows, but we got what we liked. We did also need a new door,but we got a much simpler design that was a much better fit with the rest of the house. It took about a month for the window order to be shipped from the factory. The communication with their scheduling department could have been a little better about when they would do the installation and what time in the morning we should expect them. The crew was about 15 minutes late the first day, but they did pretty much get right to work aftger that. Since it was starting to get cold, they did send double the manpower than normal to get all 30 windows and the front door done in 2 days. They were all professional and polite and experienced, from what I could tell. The windows look great, and the front door closes now without putting your shoulder into it. We can't really tell yet how much difference the high-efiiciency triple panes make compared to our old standard double panes, but they seem much quieter already.We also needed to replace out HVAC uit this past summer, so we are hoping to notice a nice difference.

We knew we needed a new roof, as we had had a leak for quite awhile. We were also considering having insulation put in while the roof was being replaced. Spencer Malcom, the sales person, came, inspected the roof, and discussed options with us. He was very helpful & thorough while explaining the various techniques & supplies. We had a true sense of the pros & cons of the various choices. He did not give us a high pressure sales job, which we appreciated. He gave us time to make up our minds. His estimate was spot-on--it cost exactly what he said it would. Timing of putting on the roof was odd, due to Hurricane Sandy's arrival. They started one day later than originally planned----truly justified. The team who came were very careful & thorough. They took their time to ensure that everything was done well. We've had two rain storms since, and not a single indicator of problems!!! We would certainly recommend Advance to anyone who is interested.

Everyone from the coordinator to the general manager to the installers get a very high rating. They did a clean, efficient job. They were very professional, reasonable and the windows are very high quality.

they did a great and thorough job from start to finish and no BS or reasons to return. I had wind and water damage they replaced everything that needed to be done, gave us a terrific price, were courteous and professional and I recommended them to other people. I had 3 estimates done in this area and they were all 2-3000 above with excuses to extend the workload. They went beyond just doing the job. They Also put flooring in my attic for the above price.

Quick response on the estimate.

They were great in all respects. The young man who came out was excellent. He was polite and really new his business. He was very good. The cost was more than I could handle.

All work was completed efficiently, with no delays. The quality of work performed was tested by Hurricane Sandy shortly after completion. There was no shingle damage, gutter leaks, or roof leaks as a result of the storm. Great work all around. I would recommend Advance as a roofer you can trust to do a solid job.