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MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING

Carpet Cleaning, Upholstery Cleaning, Dryer Vent Cleaning,

About us

Marling's Emergency Water Removal and Carpet Cleaning in New Castle, DE responds immediately for cleanup of water damage emergencies and provides top-quality carpet cleaning and mold removal. Our locally owned company is licensed, insured and has been serving residential and commercial customers in northern Delaware, southeastern Pennsylvania and Cecil County MD since 1989. We are experienced in working with insurance companies and are certified in water damage restoration, water removal and cleanup, mold remediation, fire and smoke damage clean-up and carpet cleaning by the Institute of Inspection, Cleaning and Restoration, the IOT, SCRT and CRI.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Marling's is a full service 24/7 emergency services company specializing in water damage and carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.720 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
15%
3
5%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 1-20 of 20 reviews

D P.
09/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Joe cam on time and Cleaned out what was needed and deodorized whole room. Very nice fellow!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$86

Robert W.
04/2015
5.0
They were very reliable, and they were really good. They came, and they called, and the drivers called and let you know even when there was a delay, so they stayed within their time frame that they gave you the 2 hour window, it was right within their time frame. It was good, and my insurance company paid for the service that they provided.
Description of Work: We used Marling Restoration. They help with water damage. I had a massive flood in my basement. A pipe had burst in my finished basement, and it made a sink hole in the wall, and flooded the entire basement, and my laundry room. There were fires and everything, so they went through my window and dropped a hose to suck all the water out. Once they got all the water flushed out, they put all the damaged things out in the center, and they had to make holes in my sheet rock to pour the water out, and then they put fans to dry everything. That stayed on for a couple of days.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Zack B.
12/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ralph D.
09/2014
4.0
carpet cleaners, upholstery cleaning
  + 0 more
My experience turned out pretty good. They did a pretty good job on the carpets. They came out on time for the appointment. They cleaned the ottoman top well but they could have done a better job on the sides.
Description of Work: I purchased a deal for $149 for eco-friendly carpet cleaning, deodorizing, sanitizing, and spot removal. They also cleaned my ottoman so I paid additional.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

GERALDINE D.
08/2014
5.0
carpet cleaners
  + -1 more
Arrived on time. Professional and courteous. Would use again.
Description of Work: Cleaned all carpeted areas in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gwen D.
07/2014
5.0
carpet cleaners
  + -1 more
The work done was very I will absolutely use the service again however I will make sure that I look over the work before they leave I had two incomplete spots in the master bedroom and the living room but all in all it was good service and excellent customer service.
Description of Work: MARLING'S shampooed 4 rooms and stairs

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Elaine H.
06/2014
2.0
Marling's never showed up. Another company is scheduled to help us out with our water damage. Cross your fingers.
Description of Work: Water leakage in home. Damage to flooring and crawl space insulation and wood. My Insurance Co. offered to send a company immediately to do the "dry out" and possibly removal of floors, but I wanted a local family run company. I contacted Marling's. No one showed up by 4:00 pm that afternoon; I phoned the office at 4:00 pm (no one phoned me); I agreed to reschedule for the next morning at 9:00 am. On the second day. . . 9:00, 9:20, 9:40,10:00,10:30. . . No one showed. No one phoned. No one cared. Readers! We KNOW this routine, don't we? Now, if you are in a seriously stressful situation with water damage to your home and want MORE stress and worry, call Marling's. Ask for Brian.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Susan C.
05/2014
5.0
carpet cleaners
  + -1 more
It was a great service. It worked out well. We scheduled it two days after purchasing the big deal. They did a good job but they weren't there long.
Description of Work: I used a big deal purchase for Marling's Emergency Water Removal & Carpet Cleaning. It was $149 for the big deal. I paid an additional $75 for scotchguard. They cleaned the carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224

tamara C.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Great guys

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brunson E.
04/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary B.
04/2014
5.0
carpet cleaners
  + -1 more
Brian and Wayne did an excellent job on such dirty carpets. They even removed spots that I was afraid wouldn't come up. They also explained to me the service I could get to help keep stains from seeping in. Overall Brian and Wayne was very professional and did a superb job on my carpets. I will definitely have them back in the future as well as recommend them to my family and friends.
Description of Work: Marlin's Emergency Water Removal & Carpet Cleaning. Thank you so much for a great job. Brian and Wayne were very pleasant to work with. They came in on time, got their equipment together and went right to work on my filthy carpets. They shampooed my living, dining, family room and stairs with no problems. They left my carpets looking new again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Judith L.
01/2014
5.0
Rich and I had a pipe leak in the basement and we called Horizon to fix the leak but the carpet/padding, woodwork and vinyl floor were all soaked. They responded within an hour of notification and brought all their equipment. Problem was fixed over a 3 day drying period. We were very please with the work they did to dry the basement carpet/padding, etc. They were very pleasant to work with and we'd use them again. Plan to call them again for carpet cleaning in the house.
Description of Work: Remediated basement carpet and padding due to wet carpet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jerry C.
12/2013
5.0
carpet cleaners
  + -1 more
showed up on time, went over what needed done and did an excellent job. feel comfortable having them back when it needs cleaning in the future.
Description of Work: cleaned carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$149

Yasmeen A.
08/2013
3.0
carpet cleaners
  + -1 more
The company cleared out the water. They removed all of their equipment and left bags for garbage and instructions about mold and how to clean the area. They did pick up the garbage after prompting from my insurance company and myself.
Description of Work: I called the Marling company to clean up water in my basement from a water heater gone bad. They arrived the next day with a host of papers for me to sign before work could get started...this was fair. However their paperwork called for the home owner to give them their credit card information before work could get started. I found this to be a stick up...I signed the paper with reservations. There was no amount of cost on this paper so you were giving this company the right to charge your credit card whatever. I had 40 gallons of water in my basement and felt compelled to comply. I cancelled the number after the work was done. They did not trust me and after that incident I did not trust them. Customer service is a huge selling point to me and this company lacked trust in their neighbors. I had to call my insurance company to get them to pick up the garbage after I contacted them three times. I will not call them again unless their policies change.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$1,900

Response from MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING
Dear Customer. Marling's is glad you called us to handle your water crises. I know the paper work is over whelming and can seem excessive but it is one of those necessary procedures to protect the company from ones who may not be as honest as you are. During major storms surges our priority is getting to flooded homes as quickly as possible. Once we get new floods stabilized we return to previous jobs to complete the job. A list of damaged items was needed to be made as well as a value for the insurance company to compensate the home owner. Unfortunately that list has to be made by the homeowner, as a company we cannot place a value or guess what was payed for an item. I know that it’s an inconvenience that the damaged items were left there until we could return to retrieve them. The bags were left as a courtesy to assist in not cross-contaminating the non damaged areas with the damaged contents. Our company prides ourselves on customer service, and we are disappointed that we were unable to meet your expectations during the recent storm surge. Thank you for your feedback, we are continuously looking to strive for flawless execution of our customer services.

Elizabeth L.
08/2013
5.0
carpet cleaners
  + -1 more
Everything was efficient and professional - from scheduling the appointment, the performing the work. I was called to remind me of the visit, and given an estates arrival time. They were delayed at another site, and they called me a couple of times to keep me updated. They performed the work quickly but thoroughly. Very professional. Would definitely recommend and will use again.
Description of Work: Cleaned and stretched carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Alan S.
07/2013
5.0
carpet cleaners
  + -1 more
The drying process went very well. I would not have been able to dry the carpets as thoroughly on my own. They used a non-toxic anti-microbial agent with a nice scent.
Description of Work: Applied antimicrobial agents and then placed large drying fans under carpet for 72 hours.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Marilyn D.
02/2013
5.0
Arrived in the midst of chaos and took charge of the remediation to dry out plaster walls and ceilings, wood floors and basement area.
Description of Work: Pipe burst to 2nd floor shower, creating waterfalls in first floor kitchen. Marlings came in with 13 industrial size fans, tore out portion of kitchen ceiling and 2nd floor flooring to accommodate plumbing repairs. Came back almost every day for next week to check and reposition fans for maximum drying. Their people were excellent and I would highly recommend them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,232

Maryann D.
04/2012
5.0
carpet cleaners
  + -1 more
Ken and an associate cleaned our carpets on a Saturday morning. Arrived a few minutes early and were done in about an hour. Very pleased with the outcome. Even better with the 1/2 price special for the month of March!
Description of Work: Cleaning of 3 wall to wall carpets and 2 area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Alexander M.
02/2012
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Barbara G.
02/2011
4.0
carpet cleaners
  + -1 more
We had a broken water heater, among other things, and it needed to be replaced so we called the plumber and they did their thing. Then we needed some clean up because water had seeped under our carpet we have in our basement and Marling's Carpet Cleaning came out and I would recommend them; they did a good job. They setup in the basement for 3 days running 24 hours a day with some dehumidifiers and a fan so they soaked the water out of the carpeting. They had to take off some, not in the entire basement, but some paneling on the floor to check to see if any water had gotten behind there. Then of course they replaced that later. They got the water out of the carpet and then they came back a day or two later and they cleaned the carpets and put the paneling back that they had taken off. They put in a lot of man hours and tied up a lot of their equipment for a minimum of 3 days. My plumber referred me to Marling's Carpet Cleaning. I had never heard of them and I wouldn't have known who to call. Maybe my plumber apparently has some kind of work arrangement with them and they called them in and they came promptly. They were courteous and seemed pretty efficient. I was very pleased.
Description of Work: We used Marling's Carpet Cleaning for carpet cleaning in the last week of January of this year.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,448

    Contact information

    710 WILMINGTON RD, New Castle, DE 19720

    http://marlingswaterremoval.com/

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    Dryer Vent Cleaning,
    Air Duct Cleaning,
    Water & Smoke Damage

    FAQ

    MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING is currently rated 4.7 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING does not offer free project estimates.
    Yes, MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING offers eco-friendly accreditations.
    No, MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING does not offer a senior discount.
    Yes, MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING offers emergency services.
    Yes, MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING offers warranties.
    MARLING'S EMERGENCY WATER REMOVAL &CARPET CLEANING offers the following services: Marling's is a full service 24/7 emergency services company specializing in water damage and carpet cleaning.

    Contact information

    710 WILMINGTON RD, New Castle, DE 19720

    http://marlingswaterremoval.com/

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM