MAICHLE'S HEATING & AIR COND

I do not like to leave negative reviews and the company did a good job converting us from propane to NLG. Yet, I strongly recommend not to hire them for any plumbing work. It also seems they do not need the work so they can allow themselves to be arrogant. We hired them to remove a sink waste disposal system and clean out a drain clog. It took them all day to remove the waste disposal and put in a new sink drain and they had to come back the next day to complete the job. They quoted a price to clean out the drain clog but told us they could only do the work 2 weeks from the quote date. They expected us to remain without a working kitchen sink for 2 weeks. We decided to hire Done Right and the did a good job. Now, 5 months after Maichle put in a new sink drain it started to leak. But they refuse to fix their faulty work on the basis that another firm removed the drain clog. I find it outrageous that they expected us to wait for 2 weeks without a working kitchen sink for them to do the work they quoted. I will never ask them for anything again. But from what I gather they do not care. They seem to have enough work. Good for them.

My husband and I recently moved, and needed a new HVAC company. Everyone I looked into seemed to be poorly reviewed, but thankfully a family member had worked with Maichle's in the past and recommended them. They installed a mini-split in our den, and I couldn't be happier with how everything turned out. The crew was friendly, approachable, professional and thorough - really can't say enough good things about them, and the quality of their work. They genuinely seemed to enjoy what they were doing and took the time to explain all sorts of details to us that I wouldn't have even thought to ask about. Great experience all around.

Thanks to Maichle's Heating and Air Conditioning, my home is now a comfortable and affordable temperature. A previous HVAC company has told us that we could not install a full heating and air conditioning system in our home due to insufficient ductwork. However, Maichle's worked with us to install an extremely efficient and affordable system through the Energize Delaware program, and we didn't need to make any changes to the ductwork. The system is pretty high tech, but it is designed to work in a home just like ours--a large three-story row home. Because Miachle's went above and beyond, we will also be receiving rebates to have our basement insulated and sealed. We have presently seen our energy usage go down 40% (according to the Del Marva energy usage charts), and our home is finally comfortable.

They were very punctual, professional, and thorough. They took care to keep the house and basement clean while they replaced the 27 year old units. They even took care of a small gas leak at the hot water heater. They were persistent in finding where the gas leak was and then making sure they completely fixed it. When they were done installing the new units, they explained everything they did and how to use the new items. It was easy to see that Jeff and Billy really like their jobs.

Went well. They were on time, professional, friendly, cleaned up, answered any questions.

Very well. Great value for the cost.

Arrived promptly during time window and was prompt in performing services purchased. Professional and courteous and answered all questions. This is the 2nd time hired to perform tune up, will continue as neeed.

Wonderful! So reasonably priced, right on time, and pleasant to work with! John came out to take a look at the interior unit of the A/C heat pump in the condo. It was dripping excessively into the pan. I've had other people take a look, and the responses ranged from: you need a new coil to you need a new unit! John took one look and said it just needed to be cleaned! He sprayed the coil, and the problem was solved. All for under $150.00...... Call Maichle first! They are honest! They will be my first call from now on.

The service was professionally provided.

The technician arrived on time and performed the required tasks listed in the deal. He was very friendly and answered several general questions I had as well. Will definitely use again.

I purchased the $49 A/C Tune up special through Angie's List. At first, I did not hear back right away to schedule my appointment. After getting in contact with the business, they apologized sincerely and explained they were having administrative issues (admin going out long term). However, once contact was made, they were super responsive and more than willing to schedule time to perform the tune up. At first, I wanted the service performed as soon as possible, however, the business explained it would be better to wait to have my A/C tune up when the weather was to be 70 degrees or above. They stated that the refrigerant levels are much better to check when this is the case. So, I checked the weather and pick the following day. They were prompt and on time. Very professional and polite. My wife was home when the service was performed, but she was more than happy with the gentleman who was here. Once he checked everything, which took about an hour, I spoke to the tech who explained my capacitor was below its level (I was not sure what that really meant in the grand scheme of things) but he explained it was still within the Trane warranty, and that he could replace it quickly. I was hesitant at first, because of reading reviews of others (for other companies) to which the tech was trying to sell parts/labor for fairly inexpensive things. After receiving the explanation, I was very happy the tech was transparent about the whole thing. He said he could replace the part immediately, and that because it was a warranty related item with Trane, they would handle all the paperwork for a small fee of $25 which was for the paperwork. (I would imagine they get reimbursed for the part from Trane later). I was at work, so had the ability to check quickly the price of a capacitor, and found I could do it for roughly $15 and a few minutes of my time. The extra $10 was worth it. I didn't have to do anything, and again, since it was a warranty related issue, and they are certified Trane reps, I told him to go ahead and perform the work. I did this because, if I messed up, my warranty for the system would more than likely be voided, and plus, he was there, ready to do the job. He explained i wouldn't need to pay a service call fee because he was already there. Another driving point to my decision. I would definitely hire again. Done and done.

Provider was punctual and did everything listed on the inspection. Would use again.

Excellent Service! Called this company to request a quote on a new Mitsubishi 2-zone mini-split system for the in-law suite. New system was to replace the existing forced air heating and cooling that was part of my main-home HVAC. Within 2 business days, David returned my call to discuss my needs. I was at first concerned about the length of time it took Maichle's to schedule my estimate, but the wait was worth it. Here are a few highlights that impressed me: 1. The installer (David) provided the estimate and came to the home to evaluate my needs. I can't tell you how much this means to me. Any salesman can answer basic questions, and sell you on his or her company... the installer who does both can answer ALL of your questions regarding scope of work, etc. Try to ask a salesman an installation question, and see how well that concern/question gets to the installer so that they know your concerns on the day of installation. 2. The equipment suggested was state-of-the-art Mitsubishi Mr. Slim (2014 models). 3. NO PRESSURE follow-up calls, emails, etc. 4. The price was right. The quoted price was well below the other 3 quotes I received. Now this may seem like a red-flag to some (and it was to me too), but since the INSTALLER came to my home to discuss, AND we had a follow-up phone call to confirm the equipment selection, I felt assured that the job would be done right. 5. The work was done and the installers left me an invoice. No payment up front, no "money-down", no pressure to even call to pay the bill. I came upon this company on Mitsubishi?s website. I knew I wanted Mitsubishi equipment, but was having difficulty finding a local company that wasn?t going to upcharge me to death. All of the ?big? companies install and service this equipment, so I didn?t need to be sold on it. I needed someone to come in, evaluate my needs, and tell me what to install. Maichle?s did exactly that. As a bonus, they are listed as a Diamond Installer on Mitsubishi?s website. I simply can?t say enough about the quality of work of the two installers (David and Mike). They were punctual, respectful, and clean. They answered my questions, and didn?t seem to mind me (or my dog) watching them work. I will be calling them in the future for any HVAC need I have.

The serviceman arrived on time and provided service. He was pleasant, helpful and efficient.

Mid-week my air conditioner stopped working during heat wave after the business was closed for the day. I emailed the provider and asked if they could come out on Monday or Tuesday of the following week or sooner. (Since my bedroom was on a separate unit, I could sleep). I explained they should take care of people with health issues and no working air conditioners first if needed. I have been a customer for a number of years. They were there the next morning!

Provider contacted me promptly after I made the purchase and we set a date for the service call. 2 technicians arrived as scheduled. They were polite, cleaned up as they went. Took the time to explain what they were doing and why. Answered all of my questions. Definitely would call them again for this type of service or other HVAC needs

I was moving in to my new house when the gas furnace quit. Not know who to call someone recommended Maichle's to me and being a new customer they were at my house within an hour and repaired heater. They came back later that day and replaced the gas value which kept sticking.

Excellent response time. Very quick service and extremely fast resolution with very reasonable pricing! I would rate the overall experience as FANTASTIC for overall service and I would recommend them for all your heating and A\C needs. If you want someone local, small and someone who cares about what they deliver - Maichle's Heating is the way to go. I will use them for all my future Heating\AC needs!!!

Quick scheduling. On time service. Clean & friendly staff. What else would one want/need? Great company Have used them for 2 years now. AC and heating.

Very good work. Price for installation of thermostats was very good!

Very professional. Only reason I didn't use them for new system was price.

Maichle's did what Horizon couldnt. Defrost board stopped passing electricity. Horizon said the board had to be replaced but its an older unit so the board isnt actually manufactured any more. Horizon said they would find the part but apparently could not. I called Maicheles and they had located the part BEFORE they even came to my house, turns out it was the last one in the country. It all became a moot point however because the technician from Maichles bypassed the defrost control board for only the cost of the service call and got my AC running in about 10 minutes(after weeks without it). Their repair of the control board saved me hundreds of dollars vs. replacing the board and thousands vs. replacing the entire unit like Horizon was pushing towards. Also, I need to replace the unit in the near future and the tech gave me unbiased advice/options on how to go about it. Fast, efficient, helpful, and found a solution for my problem that was much better for my budget/situation than any other options I was getting. Will be the first people I call when the time comes to replace the unit.

Thorough, professional, diligent, clean and courteous. The reason I picked this compamy is because they listened to what I wanted. John made sure to point out things that the other two companies who provided quotes did not. The other two companies I contacted wanted to do what they wanted. So, it was an easy choice. The job was perfect and the technicians were quiet and focused. The product I purchased is top notch and the service along with it. I plan to use this organization to replace a boiler.

Techs were friendly and professional, communication from office could have been better but staff was friendly. A good experience, and would do business with them again.

I'm remodeling my kitchen and needed to have my kitchen vent extended. After calling a few different companies for quotes, I decided to go with Maichle's HVAC. John Sr. came out to provide us with a quote and my husband and I really liked him. He was professional, personable, and gave us a very reasonable price for the work we needed done. The tech that came out to do the work was prompt, friendly, and made sure everything was cleaned up before he left. We still need to have the vent over our stove re-routed and will most definitely have the work done by Maichle's HVAC. I recommend this company to anyone needing work done.