Boulden Brothers Heating & Air

The heating system and air conditioning system was not turning on. The technician found out that the thermostat was not fully plugged into the wall. I am glad he was able to do this but I wish I could have discovered this myself and would have saved $99.00.

On February 1, 2018 I contacted Boulden Brothers to come out to my home to diagnose and fix toilets that had a progressively weak flush and ran constantly and causing my Artesian water bill to double for two to three months. I was informed by the person I spoke with on the phone that there would be a non-refundable “desination fee” of $90 just for them to come out. Reluctantly I agreed to this since I had been referred to them by an organization where I receive financial coaching. The tech arrived on time and after a couple of test flushes he determined that the toilets were flushing okay. I argued that the flush was declining in strength, that the toilets ran constantly, that I had to giggle the handle to get them to stop and that they had not always been that way. The technician advised me that the only thing he could do was to replace the flappers and handles to see if that would help. {NOTE: There was a second visit to my home after I called to report the problem had not been fixed and I don’t remember, but the handles may have been installed upon the second visit} During one of these visits, there was also discussion of my kitchen faucet that needed to be replaced and I was quoted $478 to replace it. I declined that service. I did, however, end up paying almost $300 including the “desitination fee”) for replacement of the flappers and a handle. Since February, the problem of weak flushing and the toilet running has persisted culminating into a catastrophic incident on August 9th of the toilet overflowing and flooding out my first floor. What was the $300 for? They could not fix the problem; Couldn’t even tell me what the problem was. Due to disputes with other contractors who have done shoddy work in my home, I have become weary and, truthfully, at 62 years of age, I feel like I have no more fight in me. I now have to have find another plumber to look at my plumbing situation again and I know that I could face the same dilemma. I cannot afford to retain a lawyer, however, I will be contacting the News Journal to see what, if anything can be done. I would NEVER refer any one to Boulden Brothers. This is a disgrace. Pam

On February 1, 2018 I contacted Boulden Brothers to come out to my home to diagnose and fix toilets that had a progressively weak flush and ran constantly and causing my Artesian water bill to double for two to three months. I was informed by the person I spoke with on the phone that there would be a non-refundable “desination fee” of $90 just for them to come out. Reluctantly I agreed to this since I had been referred to them by an organization where I receive financial coaching. The tech arrived on time and after a couple of test flushes he determined that the toilets were flushing okay. I argued that the flush was declining in strength, that the toilets ran constantly, that I had to giggle the handle to get them to stop and that they had not always been that way. The technician advised me that the only thing he could do was to replace the flappers and handles to see if that would help. {NOTE: There was a second visit to my home after I called to report the problem had not been fixed and I don’t remember, but the handles may have been installed upon the second visit} During one of these visits, there was also discussion of my kitchen faucet that needed to be replaced and I was quoted $478 to replace it. I declined that service. I did, however, end up paying almost $300 including the “desitination fee”) for replacement of the flappers and a handle. Since February, the problem of weak flushing and the toilet running has persisted culminating into a catastrophic incident on August 9th of the toilet overflowing and flooding out my first floor. What was the $300 for? They could not fix the problem; Couldn’t even tell me what the problem was. Due to disputes with other contractors who have done shoddy work in my home, I have become weary and, truthfully, at 62 years of age, I feel like I have no more fight in me. I now have to have find another plumber to look at my plumbing situation again and I know that I could face the same dilemma. I cannot afford to retain a lawyer, however, I will be contacting the News Journal to see what, if anything can be done. I would NEVER refer any one to Boulden Brothers. This is a disgrace. Pam

Electrician arrived right on time. We have an older house, so it took awhile to figure out the wiring, but once done he completed the work quickly. Would use them again.

After two weeks they finally determined that the job was beyond their skills. It would have been nice to know that earlier. We had to call another contractor and it will probably be another week with a porta john. The Technicians were friendly and appeared to be knowledgable but they did not have the skills to work with this type of sump pump. They should have known that in the first place instead of stringing us along.

Fantastic! One day install. Neat, clean.

Tech found a couple of items we needed to know about, showed us photos which was great, not just his "say-so". Gave us a lot of good helpful information, not just about what he found, but what our options are for now and the future. Made an appointment for us for further discussion on what we may like to do. Wonderful! Very professional, very helpful!

Very professional. And they worked all day until the job was done.

Daniel from Boulden Brothers has done a wonderful job pointing out things during my electrical inspection, I would highly recommend him.

I would recommend Boulden Brothers for any electrical problems you may be experiencing. Daniel was very professional and very knowledgeable.

Very well. Explained everything and did not rush to leave, until I understood what was needed for my house.

Boulden has "gotten out of the water conditioner business," at least in the Cecil County, MD area. They did not let their long term customers know. We now have no choice but to immediately replace the system since no one else near by can service the system either. So, this review is a little difficult to write since it involves no service (which is the problem), and hence no money paid. Note: Boulden typically had good employees who did good work.

I have no idea of the cost because it?s all under the service contract. They come out pretty much twice a year. I want to say that the contract cost $180 a year, I think it is. There is a lot of services with that though. I would say it cost, maybe $40. The price is pretty much like everybody else. They?re really helpful. You have some companies that come in and say, you?re going to need this and you?re going to need this. They say, ?no, your unit is good for a few more years!? They have nothing that they need to improve, I have nothing bad about them. There are coming next week.

The pricing is very good and fair. Quality is excellent. We have dealt with them since 1986. They are a great, great company.

The service went badly. The technician showed without proper equipment to a**** issue. Wasted my time and his.

Their plumber came and replaced a valve in a toilet. My wife was the one at home at the time and the plumber did a good job. However, the price seemed very high for the job. I called and the receptionist explained that a Service Manager would call me back to discuss. Never received a call back from Boulden. I guess they do not want to explain their inflated price. Believe they took advantage of the situation. Will not use them again.

I called them when I got home from work on the 26th of November and was told them could not come out and do the repair until 12/2/14 as that was their next scheduled time available. Since I have been with them for a few years I was suprised that with no heat during a fairly cold time this was not something that could be addressed sooner. they did come out on the 2nd and I took the $572 option (which was just replacing the part) and it has worked fine since. I also had an experiencee with them on 10/16/14 when they came out to do a plumbing inspection. This time the person actually advised me againist getting the work done as the water heater was 14 years old and probably needs replacing and would be just a waste of money. I appreciated the honest assessment but the price quoted was $1,520 which seems excessive for a new water heater. As of this time I am looking around for other pricing options from other providers. However, since I pay them close to $400 a year for my maintenance agreements I would expect better from them.

On April 3rd, 5-6 hour install took over 8 hours. 2 installers worked continuously during that time with only a brief lunch break. When job was completed, Installer advised if furnace was too noisy, additional adjustment may be needed involving cutting a large opening in front of furnace to increase air flow to the furnace (as we understood it). Weather in April didn't allow opportunity for furnace to run often so we could not determine if it was noisy for several weeks. When we decided it was too noisy we called Boulden to have them send someone out to make the recommended adjustment. Different installer was sent out (were told later that previous was on vacation) who disputed the recommendation. We became very upset as we had only reluctantly had Boulden install this new furnace because they had installed the previous furnace & we had had some unsatisfactory incidents with them over the years. We sent 2nd installer away. Long story short, we contacted Mr. Boulden who made it right. He explained that the original installers should have contacted a supervisor or himself for advice before making the original recommendation so felt it was a training issue which he would be addressing. He would send out a supervisor to assess the situation & correct the noise situation without additional cost to us. Supervisor came out, assessed the situation, explained why the 1st recommendation to correct the noise issue was not in code/safe (furnace is located right beside the propane water heater so opening in front of furnace would allow possibility of air contamination, again, as we understood it) & we agreed that he would send a technician back at the end of the A/C season to correct the noise situation by adding additional air flow to the furnace via an additional air return duct running from the side of the furnace into our living room. The additional work was completed on 8/5/14 & it corrected the noise situation. All of the additional work was done at no additional cost to us which was a major concern to us. The 2014 annual maintenance inspection (which we had paid for in 2013 for the old furnace) was completed on 11/26/14, all is well & we are satisfied. We believe the cost was high because in 2013 family in suburbs northwest of Chicago had both new furnace & A/C installed in a larger home for approximately $3500.

It went very well from beginning to end. We had done business with Morevent previously and have now partnered with Mr. Sparky. Morevent came to the location and spent time reviewing our requirements in a very thorough manner. Morevent then met with Mr. Sparky to provide a quote. The quote provided two options. After reviewing the quote we chose a 15 kw honeywell generator. Since it ran on propane we contacted Taylor oil and propane to install a propane tank. After that was install I contacted Mr Sparky to arrange an installation date. Thay worked with Taylor to have them on site for the connections with the generator. James from Mr. Sparky arrived in the morning and reviewed how the installation would proceed. It went very smoothly. The generator can now back up everything in the house except the range and dryer. That exceeded our expectations.

went will , showed up gave price did work very clean double checked everything before they left good expereince

On a Sunday we called Mister Sparky for emergency electrical service as our DIY efforts went poorly. They said we would be put on the list and contacted when someone could come out (initial call around noon). At about 6 pm we called them back and told we were still on the list and they would let us know. At 8 pm we received a call telling us their on call electrician had an emergency and wouldn't be able to make and would we like to schedule for Monday. That seemed fine, people have emergencies, so we scheduled for Monday 2-4 pm. The electrician never showed up. After calling at 4:30 pm we were told they could come immediately, but we had other things to do, so we scheduled for Tuesday. On Tuesday, the electrician arrived, and was very apologetic. The were very nice and ended up not charging us for any of the service. Moral of the story, it takes a good deal of effort to get them to come out, they do a respectable job, but it did take him several hours to install a total of 8 light switches.

I thought they were very good . I would recommend them. They were on-time and cleaned up after themselves.

ebInstalled pipes and sewer for a new bathroom. i got several estimates and while they were not the lowest, I had trouble getting the smaller companies to actually do the work. The work went well, they were on time and competent. i am annoyed at their attempts to bleed me for more money by trying to charge me for other estimates.

The job overall went well, however the price was grossly inflated. Unfortunately the job was done before I could discuss the pricing. The price was well over 2 times what any other electrician would charge me. Doug Martin - Insurance Adjuster.

It would cost $388 to add three lbs of freon to my system. Do I need to say more?