George Sherman Corp

Surpassed my expectations. Prior to Sherman coming out (who installed the geothermal unit) there were 4 different people who came out to look at the unit over a period of 5 weeks. No one could figure it out. It was very frustrating as well as financially draining. I had a $500 electric bill & prior to that a $400 bill that caused me to look at my thermostat which was running on emergency heat only. My landlord called Sherman and asked for the best employee to come look at it. They sent over Matt. He was very friendly & conscientious as well as thoroughly explaining everything to me. It turned out to be a bad pressure switch which he took care of. He also told me to let him know if the problem persisted & he would then come back out. The problem was resolved. I am very grateful that I will not have another $500 electric bill and very appreciative of Matt at Sherman for being knowledgeable in the geothermal unit (Climate Master).

Never returned our emails or calls.

We have been using Sherman for 3 years. We like them because they are very local in Milton, besides being thorough and competent. Our previous vendor was in Millsboro. While not the other side of the moon, they were usually a little tardy as we are on the fringe of their geography. The stated cost is of an annual contract, which also provides for priority for emergencies and discounted repair parts

Good installation, new systems are working fine.

I was billed $357 for a after hours service call that nothing was repaired and Shermans diagnosis was incorrect. I asked why wasn’t the issue ( something wrong with heat system making an odor of gas,) wasnt fixed, and was told that I called the wrong entity of shermans and that I needed to call the repair department. When I asked who came out, they said it was only to check for leaks. Duh, that’s stating the obvious. The “tech” said that it was a leaky valve. The next day I had an HVAC tech come out to address the issue. Because there was still an odor in the house, the first thing he said was “this isn’t a raw propane gas odor, it’s an exhaust odor”, he checked the exhaust pipe for the furnace which ran under the house in the crawl space and exited out through the foundation under our back porch. He immediately saw the pipe had separated at a coupling and determined that was the source of the burnt propane gas odor. So he reglued the coupling, checked the other connections and all was repaired, no more problems. There were no problems with the gas valve at the furnace as reported by the Sherman’s leak testers. After going back and forth with shermans they adjusted the bill to $200 and wouldn’t take any responsibility for their lack of and incorrect service, when I offered $100 they said they would terminate my propane service. IS THIS A COMPANY THAT YOU WOULD WANT TO BUSINESS WITH? THEY TAKE NO RESPONSIBILITY FOR THEIR MISTAKES AND PASS THE CHARGES ONTO THEIR CUSTOMERS!

Plumber replaced disposal in less than 1/2 hr. so did not accrue large hourly charge. Did a good job, left the kitchen clean. I will definitely use again.

Very nice installer. On time.great to deal with.

Turned out the gas valve on the furnace was defective. The tech did not have one on his truck, but went away to a local supply house, got the new valve, and had it installed in a little over an hour. Was very impressed with responsiveness and professionalism. We used them again at the beginning of cooling season to tune-up the central air conditioning. We're pleased with their work, and will be calling upon them again as needed.

Arrived on time. Job was complete in less than an hour.

I’ve had a lot of experience with them. I use them all the time. They are the best in the area.

I’ve had a lot of experience with them. I use them all the time. They are the best in the area.

I will never hire them again. I had them replace 2 washer hoses last year, $192.49 7/2/15 at $119.00 an hour for less than an hour. Looks like they charge you an hour as a minimum. I wish my husband was handy. Seem like simple fixes for a handy man. The service person had no personality at all. I told him that was a lot of money to replace a faucet and his response was " will you be paying by check or credit card?" This experience has left me very upset.

New refrigerator was delivered and I was told that the supply line for the water was no good. Called Sherman, whom I had never used, and they scheduled me for the next morning. The next morning they called to say plumber was on his way and he showed up on time - looked the situation over and dove right in to work. Altho the price seemed high, I was pre warned when I called to schedule what the hourly rate was, and let's face it, who wants to crawl under a house and work? Therefore, worth every penny! The employee cleaned up and resituated the fridge, turned the ice cube maker on and went over the dispensing of the water and ice.

They performed the work well, explained everything along the way and cleaned up after themselves. We used this company previously for plumbing and would use them again for plumbing or hvac.

We called in the evening to try to get on their schedule for the next morning. The repair person was here at 7:30 am and knew exactly what to do and worked in the cold and snow to get it done.

Salesman Steve was outstanding. Very professional and very forthcoming with information. Steve actually looked at the equipment that was to be replaced and the conditions surrounding it. He discussed options and the related pluses and minuses. Answered all questions right then and there and was very informative with explanations. Did not feel hurried or pressured at all. He also did timely followups to any questions I sent him via email. Installers were also very professional and efficient. Tom and Dave were on time and we hardly knew they were around. Pleasant to talk to and very cooperative. They had to run a new line between the compressor unit in the back yard and the air handler in the attic for technical reasons explained to me by Steve the salesman. Because they had to run the line outside the house they were going to surround the new line in an enclosure of sorts for esthetic reasons. Originally I had asked that they use a white enclosure due to where we thought the line was going to go. Once the installers got into the thick of things we found out that they could not run the line as we originally thought and so had to change the plan. Once the location for the new run was identified the white enclosure would have really stood out like a sore thumb. At that point Tom contacted the home office and had them bring out a new enclosure that matched much better and now looks great. I also need to note that they didn?t just replace the air handler but also replaced the pan under it and installed two safety switches so that should the unit ever fill the pan with condensation because the drain got plugged the unit would shut down and not leak causing damage to the ceiling. I have a second A/C unit that is probably going to need replacing in a couple of years if not sooner and there is no doubt who I?m going to call when it?s time.

Richard came out and gave us a spot on estimate for the repairs and new items we wanted. It was easy to schedule the appointments, the outside pipe was replaced while we were at work. The two technicians came right on time for the inside work and were polite, courteous and skilled. They did a great job an cleaned up after they were done. We were very happy and will call Sherman again for the outside shower when we are ready to move forward with that project.

The service call was $119.00 per hour. The parts were $41.47. The plumber that came serviced my mother's toilet. My mother did not speak English well, but the plumber knew ahead of time what the issues were. He spent forty minutes at the home to complete the work, yet he billed for two hours of service. I did call the office and it did get rectified, but the hassle of having to do that really hampers on the Company's reputation. I chose Sherman for the Plumbing work because I knew they were a respectable company and I knew the work product they provided. This was unfortunate. This perhaps was a one time event, but like I said after calling the office it was rectified. They have returned the money that was overcharged.

Technician did a good job in diagnosing the problem. No issue with the quality of work. My issue is that the technician was onsite for one hour. The bill indicated time of 1 3/4 hours. It was later explained that the company bills for travel time. The charge for travel time was $89.25. I found that to be excessive.

Improved air flow, as previous system install was original in house and lacked adequate air return.

Job required two preparatory visits to determine least obtrusive way to do this job. The job was done quickly, cleanly and professionally. It has a resolved a long-standing problem to the satisfaction of those using the equipment as well as customers.

Always call ahead, always come on time, always pleasant. We use them for both heating and plumbing. They are extremely reliable and will call you to meet the contract expectations regarding heating if they don't hear from you. They will always come in an emergency, but overtime is a little "pricey," however probably in line with all the other firms.

Very well, very professional and timely.

The price is reasonable. Their actual work is very reasonable. They keep coming back until they get it right. They don't give me an argument, but come back. They are very good and very professional. They have been in the business for many years. They cover all the stuff that can be. They do everything.

Provider attempted to troubleshoot problem over the phone (for quicker resolution and less cost). When that didn't work, a tech was dispatched quickly and resolved the problem in short over. Tech was prompt, courteous, and very efficient.