Pro Exteriors was started in 2005 by Aaron Rogers. Aaron grew up in the construction industry and had a passion for working with his hands. Over the years the company evolved into a leading exterior home remodeling company in the Delaware & Maryland shore. Pro Exteriors has earned certifications from such brands as GAF, CertainTeed, Mastic, Velux, WOLF, Azek/Timbertech, and many more. We were awarded GAF's Triple Excellence award for 2017 for excellence in training, installation and consumer protection. We were recently honored to be part of the Qualified Remodeler Top 500 home improvement contractors in the nation at #488. We continue to work hard to bring our clients the highest level of quality and costumer service.
Description of Work: Had a firm appointment with them for estimate on new roof. They did not show or call and did not return my call when I phoned & left a message. What kind of business does that??
Rating Category
Rating out of 5
Response from Empire Construction Group, LLC
Hello Mrs [Member Name Removed], I was saddened to see your review of our business because we definitely do not deserve an F rating. I have pulled your file to double check your complaint. Here is what I have. We received your information on May 9th of this year. On May 17th, Invisited your property as a "Driveby" or and appointment where the homowner may or may be there to meet me. Your proposal was emailed to you at 6:32am on May 29th. On May 30th, Kathy spoke with you and you were to call back after you had checked your email. We did not hear back from you and we left a message for you on June 12th. Now, we did not reach back out to you after that since we were not getting a response. I understand that calls or messages can get lost but we definitely did what we were asked to do. I feel that your F rating is unfair!and I would like to discuss this matter with you personally. Sincerely, Aaron Rogers
Beverly D.
07/2017
4.0
decks
 + -1 more
Did not hire bc waited too long to give an estimate.
Description of Work: Screened porch.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
Yes, I recommend this pro
$25
Sally D.
01/2017
1.0
roofing
 + -1 more
For obvious reasons we did not use them
Description of Work: We had asked for an estimate on a new roof. No response other than an initial acknowledgment email. Followed up with a phone call, left a message, and again no response.
Rating Category
Rating out of 5
responsiveness
2.0
Terri J.
01/2017
5.0
roofing, skylights
 + 0 more
Excellent job
Description of Work: Complete roof job and sky light replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Corbin B.
01/2017
5.0
roofing
 + -1 more
FANTASTIC! The roof was completed in record time and Empire responded immediately to a minor issue to make sure we were completely satisfied! I've found my "go to" construction company for any remodeling and construction needs in my house. This company connects with their customers on a personal level to make sure they not only earn returned business, but also establish a friendship with the families they work with. See you guys next week for project #2! Corbin
Description of Work: New GAF lifetime roof. Complete tear off, replace rotted plywood, install ridgevents, GAF roof installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jim W.
01/2017
5.0
roofing
 + -1 more
Morgan (Field Superintendent), Wayne & Ronnie performed their work responsibilities in a very professional and caring manner. In today's construction business environment it is difficult to find a company that is dependable, pays attention to detail and maintains a high level of quality workmanship. I am pleased to say that in selecting the Empire Group all of my expectations were met. I do plan on using them for additional work
Description of Work: Roof work that included the install of one access panel to the ceiling above a bedroom to help troubleshoot the source of a leak and to remove and replace 30 feet of the ridge cap and ridge vent. The troubleshooting also included the possible replacement of an existing pipe boot which the contractor later decided was not necessary.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John B.
01/2017
5.0
roofing
 + -1 more
At the outset it appeared that the primary source of the leak was coming from an area of the roof where an air vent/stack was also located so the roof shingles/underlayment surrounding the air vent/ stack/were replaced with new shingles and underlayment. Additionally the flashing of the air vent/stack was checked and determined to be in good condition so at that time this was not considered to be a source of the leak but as a precaution the area was re-caulked. It was suggested that I inspect the area after the next rainfall. In doing so, unfortunately I did see some rain drops. Notified Empire and a roofer was dispatched to investigate and after some additional trouble shooting surmised that the rain could also be running down through the aluminum air vent/stack entering through a hole so small (pin hole) that it was not readily visible to the human eye. Rather than telling me that air vent/stack be replaced, the roofer suggested that he would first try applying a type of silicon (it would have to be specially ordered) made for this type of situation. The special ordered silicon was applied to the entire height of the air vent/stack protruding through the roof . Since the application of the silicon...after nearly three months and several heavy rainfalls there has not been one drop of rain. Bottom line; Any and all individuals that I had contact with from Empire, ranging from the customer service reps, to the roofer(s)/installer(s) were courteous and easy to work with. Also, noteworthy that Empire did not seek additional monies and stood by their initial quote to repair the roof.
Description of Work: Repair a leaky roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
holly K.
11/2016
1.0
roofing
 + -1 more
Appointment was made, they called the day of to say they were running behind, could they come later in the day. They never showed up or called. A week has gone by with no effort to make it right. Too bad for them, we have other projects that we need help with.
Description of Work: Need a leak repaired.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Empire Construction Group, LLC
Hello Mrs. [Member Name Removed], I'm not sure you have the right company. We are based out of Milton, Delaware. I have checked our system and do not have record of your project. Is it possible, you may have got mixed up? I'm sorry for any inconvenience. Aaron Rogers
Cathie S.
10/2016
5.0
decks
 + -1 more
Aside from some weather delays, the work was done in good time. It was done expertly...with great attention to detail. The work area was left neatly every day. In addition to keeping me informed of any issues regarding the deck, or any questions as to what I wanted, I was able to ask questions about what was being done and why. Morgan was very pleasant, courteous and an absolute work horse. I was more than satisfied with the end product.
Description of Work: Not only helped plan out the projects, but made suggestions that I liked better than my original plan. Tore out the existing steps and replaced with a deck off the living room, as well as a fairly large landing at the other end of the patio. Also redesigned the steps from the house to the garage - made into a landing of sorts with the steps descending in a different position.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,100
Loretta Z.
10/2016
5.0
decks
 + -1 more
Used another provider. See above note
Description of Work: No work done went with other provider, but they were very courteous and professional.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Alan S.
03/2015
5.0
roofing
 + -1 more
unknown
Description of Work: Repaired a leak on my back porch that was improperly done by the initial contractor. Aaron was very professional, and the job was done on time and at the quoted price. I would definitely use this company again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$975
Lynn L.
01/2015
5.0
roofing, skylights
 + 0 more
The job was completed in a reasonable amount of time. I live out of the state where the work was performed,so the time frame was not as crucial. I had the work inspected and was informed is was done well. I think the price was certainly fair and comparable to another quote I was provided by a competitor. Aaron is a professional and a pleasure to work with. I would recommend this company to my family and friends.
Description of Work: Replaced roof and added new skylight
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Jeffrey O.
12/2014
5.0
roofing, skylights
 + 0 more
Crew did an excellent job. Showed up early and had entire job done by the end of the day. All work was done according to contract and trash was removed and area cleaned before leaving.
Description of Work: Removed and replaced entire roof. Replaced 3 skylights
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,300
Brad M.
10/2014
5.0
decks, roofing
 + 0 more
Aaron and his crew were top notch for quality, timeliness, super pleasant to have around the house, and extremely trustworthy. The repairs to our deck required over 100 rail supports to be created and installed, and they are all visually perfect. I had originally reached out because I was concerned about a section of roof. Aaron could have sold me a roof repair as well, however he let me know that he inspected the area, and that the previous home owners had already repaired the section of roof, and that the work was done well. Again, honesty and integrity. It's a continuous theme with Aaron. I feel fortunate that I found Empire, they hit a home run! We have since reached out to Aaron again and asked for pricing on a fence, replacement exterior door, and a shelf for our outdoor shower. Once again, he was the best price, and offered a superb consultation, helping us to consider ideas we hadn't thought of. We will be working with him again soon!
Description of Work: Aaron and his crew came and provided some repair services to our deck, exterior doors, and a few other odds and ends.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Alison C.
06/2014
5.0
decks
 + -1 more
Aaron and his team were incredibly professional. The initial response to our inquiry was prompt and Aaron came out for a site visit to ensure he provided a quote for exactly what we were wanted. The building materials are very high quality and the workmanship is like I have never seen before. They paid special attention to detail and the final result is really impressive! (They even went out of their way to put up a railing and gate to ensure the safety of our little dogs before the deck was complete) I would highly recommend this company for decks and other work- we will be having a fence installed by them soon and I am looking forward to working with them again.
Description of Work: constructed a deck
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Empire Construction Group, LLC
Thank you guys for a wonderful customer experience. You were truly a pleasure to work with.
CHUCK P.
05/2014
5.0
roofing
 + -1 more
They were very good. When I called him, he would respond and he gave me a fair price.
Description of Work: Empire Construction Group LLC patched up some stuff and replaced my roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Response from Empire Construction Group, LLC
Hello [member name removed], Thank you again for your business. I look forward to possibly working together again in the future. Aaron Rogers
Austin M.
07/2013
5.0
roofing
 + -1 more
ACR Construction were prompt. I called them and they were here within 45 minutes. He came exactly when eh said he was.
Description of Work: I had a roof leak.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Empire Construction Group, LLC
[member name removed], Thank you for you business. I hope that we can do business again in the future. Aaron
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Decks and Porches,
Skylights,
Roof Cleaning,
Roof Ice/Snow Removal,
Windows,
Siding,
Egress Windows
FAQ
Empire Construction Group, LLC is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
Empire Construction Group, LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Empire Construction Group, LLC offers free project estimates.
No, Empire Construction Group, LLC does not offer eco-friendly accreditations.
No, Empire Construction Group, LLC does not offer a senior discount.
Yes, Empire Construction Group, LLC offers emergency services.
Yes, Empire Construction Group, LLC offers warranties.
Empire Construction Group, LLC offers the following services: Roofing, Siding, Windows, Doors, Decks, Porches, Railings, Gutters, Repairs, Skylights, Patios, Outdoor Kitchens