Dr Energy Saver

Got an estimate but they did not want to do things the way I wanted it done and did not want to do everything that I needed done

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When we called the representative was very diligent and punctual when coming out explaining everything. It was an initial good impression. However, they do subcontract the work out and we were not happy with it. We had some heating and a/c issues and inspected the work closely and there was still air loss in the ventilation system in the attic. We would not call them back out.

We had Dr. Energy Saver (DES) out to the house in fall/winter of 2012 to discuss the job. We had several visits with several staff, as our house was an atypical job. Unfortunately we had to postpone the job until the spring of 2013, due to cash flow. In Spring, we had them out again, several times. The owner came out, the sales person came out. The project manager came out. At EACH AND EVERY meeting (fall and spring), we suggested that they have someone come out to the house to practice removing one of the panels so they would know exactly what was involved. They never took us up on the offer. On the first day of the job, the carpenters showed up on the job and told us that they had been contracted for only one day to remove all the panels (a physical impossibility). We had previously been told they would be retained for a week, then three days - then, of course, they were only contracted for a single day. One of the carpenters told us he was the brother in law of the owner and that this was a repeating pattern of D.E.S. trying to get more work from the carpenters than was paid for. The carpenters left that day and never returned - after removing 6 full panels and 6 partial panels. We were told that D.E.S. was working on finding other carpenters and work continued on the lower walls of the house with the cellulose. We called the salesperson and asked the workers that were on the job repeatedly what was happening with the carpenter situation and when we could expect work to resume. We were told that it was being worked out and not to worry about it. After a week we called to speak to the owners and were told that they were out of state for a week. After we got hold of the sales person, he told us that there was no plan to contract with other carpenters and that it was now OUR responsibility to find carpenters to remove the panels if we wanted DES to install the foam insulation - in complete violation of the contract. When we tried repeatedly to talk to the owners of the company after there trip, we were told they were either at a job site or in a meeting or otherwise unavailable to talk to us. The first communication we received from the owners after this complete failure to perform was a letter saying that they were not refunding any of our deposit ($5,400) - in consideration for "work completed". The accounting of events presented in the letter reflects either a complete break with reality or a completely cynical attempt to cover their a**** with revisionist history. I guess they do not think it will cost us anything to replace the ceiling panels they dismantled and left piled on our floor. They left all 12 full/partial panels off the wall and the wall open to foam insulation. They did not even finish all the areas of cellulose insulation. We have pictures to prove it. The bottom line is that I have never dealt with a less professional organization, that took less responsibility for their own failing to perform and that refused to even discuss the failure with the customer. They talked a good game up front, but completely failed to deliver on 95% of the job, but charged us for 20% of the job. We will probably be seeing them in small claims court soon. DO NOT DO BUSINESS with this company. I cannot believe they are on the list of recommended vendors for the State of Delaware energy programs and will be filing a complaint with the State as well. If you do business with them, be sure to tape every single conversation with them.

They were very nice & lovely to deal with but their estimates were off the charts. We found a much better price elsewhere.

e agreed