Fence & Deck Connection, Inc.

Right from the start, our experience with Fence and Deck Connection was terrific. The sales rep showed us options at various price points and when our initial selection was beyond our means he showed us a less expensive alternative that was perfect. Once the contract was signed and materials delivered, the installation manager and crew showed up on time as scheduled and worked quietly, courteously and very professionally. It was obvious that they knew what they were doing. The manager came by daily to inspect what work was done and provided us with an accurate timeline for completion of the work. Every step in completing this significant investment was done professionally. We could not ask for better service and highly recommend Fence and Deck Connection.

The past few years we have completed a fair number of renovations around our house. During this time, we have come across business that have been criminal (stole our $$), been ok, better than average and exceptional. I can honestly say Fence & Deck Connection falls in the EXCEPTIONAL category. Our journey with F&D began with me filling out their online forum. Jeff W soon emailed me back and we set up an appt. Our sales person was Kevin B and he was very thorough and took the time to explain everything and answered our questions. He even replied to emails outside normal working hours. When he left one felt confident that the work that was to be done was going to be done to a very high standard. What really surprised me was the price. We had quotes form 3 other businesses, and they were not really that close. 1 was close but the contract was vague, so not well put together like F&D. I talked to Kevin about time to get the fence installed, he stated 2-4 weeks. I explained we had been told timeframes from other salesmen, then you put down the deposit and unexpectantly, the time frame given was much longer. He assured me that was not the case and put me in touch with Cheryl T. Superb lady to chat with and she assured me they had been meeting that 2-4-week window, even in their busier parts of the season. True to her word, once we signed the contract and put down the deposit via credit card (which happened quickly) the fence was installed in 13 days. They (Kevin and Cheryl) listened to that timeline concern and got the job done exceptionally well, just exceptional customer service. The appointed production manager for the install of the fence was Francisco C. To no surprise another outstanding gentleman. He came to the house at the arranged time and we walked through the process again, laid out the fence with flags (so one does not have to be home on install day) Again answered my questions, went over what takes place on Install day, just an outstanding fellow. Day of the fence install, the crew of 3 and Francisco should up around 0830 and quickly got to work. I have cameras all around my house and I checked up on their progress throughout the day and I can attest that these 3-gentleman worked very effectively and were very proud of their work. I was amazed that they were about to complete the whole fence in 1 day. So fast is good, but how did it look? Amazing, super straight, level and sturdy. Very impressive work. I would like to thank Jeff W, Kevin B, Cheryl T and Francisco C and the fence crew for an outstanding experience. They all listened to our concerns/questions and not once did they drop the ball. Sorry for this lengthy review, I feel if a company takes the time to provide quality service, the least I can do is take the time to write a review. I know this review may sound too positive, but it truly has been an exceptional experience from start to finish.