Prism Enterprises Parent Company, LLC

In my encounters with Mark Tomblin of Prism Enterprises, LLC, I was stunned by his egregious dishonesty and lack of integrity. Not only did he fail to deliver the service I specifically requestedâ a moisture intrusion inspectionâ but he also misrepresented the company offerings, leading to a complete breakdown in trust and professionalism. I made it clear to Mr. Tomblin that I sought a thorough moisture intrusion inspection, specifically inquiring about the use of an electronic moisture meter with probes to test the moisture content of the building materials. To my dismay, Mr. Tomblin assured me that he would indeed use such equipment, without disclosing any alternative methods. However, he arrived without the promised equipment. Instead, he proceeded to take air samples with a completely different device. During this encounter, Mr. Tomblin told me that: 1. With such high humidity levels, â If you closed up the house and turned everything off to go away for three days, it [mold] would be growing.â 2. Regarding the humusy smell in the house, which comes from Microbial VOC, â I could smell it when I came in.â 3. In response to my telling him the landlord had put down plastic sheeting under the floor joists, he said the crawl space â should be encapsulated and dehumidified.â 4. When I told him I had trouble emptying the buckets on the two small dehumidifiers I bought, he suggested the remedy of a dehumidifier with a pump to a drain line. 5. As he left he said, â Iâ m so worried about your health Iâ ll try to get them [the lab] to speed it up.â When I questioned him about using an electronic moisture meter, Mr. Tomblin dismissed my concerns, claiming he had gathered all necessary information from the 2 air samples alone. It became evident that he had lied to me about the services provided. I paid him with the $435 check he wanted. I was afraid to do otherwise, as the unsavory character stood in my home. However, despite Mr. Tomblinâ s initial concern, he later denied any abnormal levels of moisture in my home, contradicting his previous statements and dismissing my legitimate worries. A few days later, Mr. Tomblin sent me the results of a mold lab report, claiming that it showed "normal levels of mold." However, conspicuously absent from the report was any mention of the moisture content of the building materials or the overall moisture levels in my home. Upon expressing my dissatisfaction and requesting a refund, Mr. Tomblin callously rebuffed my concerns in a voice message, adamantly insisting that there were â no abnormal moisture levelsâ in my home and â therefore no grounds for a refund,â despite his neglect to measure the moisture levels, and the weeks of humidistat data I had collected. When the Attorney Generalâ s office contacted Hamblin on my behalf, he admitted he didnâ t perform the moisture test but attempted to deflect blame by questioning my motives and defaming my character. My supposed lack of character and the supposed lack of a problem are irrelevant and diversionary. There is ONE issue: Mr. Tomblin did not do what I asked and he agreed to provide. This blatant disregard for honesty and transparency indicates a company rife with deceit and deception. It's clear that Prism Enterprises, LLC, cannot be trusted to uphold their end of the bargain and deliver the services they promise. For anyone considering doing business with them: insist on written documentation outlining the scope of services and associated costs, and pay by credit card whenever possible to protect yourself from potential deception. Remember, when dealing with Prism Enterprises, LLC, you may get lies, deceit, and a total lack of integrity.

Pro got the job right the first time and gave valueable suggestions.

The owner misrepresented his services. I asked specifically if he would use an electronic moisture meter with probes to test the moisture content of the building materials in my home, as the humidity was very high--in the upper 70â s and even 82% relative humidity--and I suspected a moisture intrusion problem. He said yes and did not describe any other sort of service. However, Mr. Tomblin did not bring such equipment to the appointment at my home. Instead, he took two air samples with a wholly different device. I asked again about the electronic moisture meter with probes for measuring building materials. He said he had all the info he needed from the air samples. I paid him with a check anyway, as I was afraid not to. Later I asked for a refund and he refused. When I reported the bad act to the fraud unit, Mr. Toblin made up baldfaced lies to try to make it look like I am a terrible person in his attempt take the focus off his misrepresentation of his business and his failure to do what he said he would do.

They were quick and knowledgeable

I'm relieved that the service was prompt and my dryer is now working.

Knowledgeable provider and pleasant service experience

Good communication, arrived on time and fair pricing. Had the tools and expertise to diagnose an unexpected issue.

They were on time, efficient, and knew exactly how to help our problem. Will definitely be hiring them for future jobs

Very quick, knowledgeable and professional. The owner cleaned my dryer duct. I am hiring him to come back and clean all my house vents.

The best and knowledgeable team!! Could be pricy but worth every penny.

On time and very friendly

They were on time, and cleaned up really well! Would definitely hire again.

Prism was prompt, explained what they were doing clearly and cleaned up after themselves.

Professional and a job well done

Professional and very thorough. Cleaned my duct work and the dryer vent. Protected my floors when moving equipment to the basement. I feel much better about my HVAC system and relieved about the dryer vent as that is a major cause of dryer fires. Well worth the effort.

Very prompt response and very pleased with the work done.

Excellent inside the house. Cleaned all vents and showed me mold on vents. Left a mess outside from the dryer vent.

Very professional, and efficient. I would hire again.

On time and worked efficiently.

Prompt,clean,courteous,professional

Mark is very talkative but at times it feels like a hard sell rather than advice

They showed up as promised. Job was completed quickly. Fellow forgot to sent my credit card receipt via email as requested. Would hire them again.

I received a call @ 4:30 in the afternoon from them. Appointment set up for next day between 8 and 8:30. They arrived @ 8:30 and completed the job. My new dryer was not drying clothes. They cleaned the vents and it is great.

Prism enterprises arrived on time and were very professional. I would definitely hire them again