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Bill Rust Plumbing Inc

Plumbing, Kitchen and Bath Remodeling, Drain Pipe Installation,

About us

Additional email - lrust@billrustplumbing.com. Local family owned and operated.

Business highlights

18 years of trusted experience

Services we offer

Residential & business repair, new construction, bath remodeling, repair & replacement - water heaters, faucet, toilet, dishwasher, icemaker hookups, washing machine box installation, replacement/installation- sump pump, water pump repair, sewer &, water leaks, garbage disposal, winterizations , de-winterizations, pump outs, spigot repairs, outside faucet, plumbing, fit outs & grease traps.

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 1-4 of 4 reviews

Kathleen C.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: I don't know the last time I contacted Bill Rust Plumbing, but it has been several times over the last years. They are the only people I would call. They were originally recommended by a church member/friend, it was a good recommendation, and I would definitely recommend them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul H.
06/2014
1.0
plumbing
  + -1 more
The pump was installed on time, BUT, the installation did not include a container to force the water to separate from the surrounding media. As a consequence, when the pump activated, water and the material under the concrete was pumped out at the same time. The consequence of this was that the floor of my basement started to collapse as a consequence of the improper and incompetent installation. The approach to the work was both lazy and incompetent. In addition, I was quoted $300.00 for the installation of the pump, but when the bill arrived, it was for $750.00, despite the fact that the job went as was anticipated. I would not hire this company again.
Description of Work: Bill Rust Plumbing installed a sump pump in my basement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$750

Response from Bill Rust Plumbing Inc
This job was completed for the customer back in 2009 and we were unaware this review was given in 2012 or would've been addressed a lot sooner. The homeowner never contacted BRP about this in order to address this with them. A quote of $300 was never given for this particular job as a crock pit and sump pump is of course more to install then that price. Two men were on this job and this was a hand dug basement in a very old home.. Everything was installed correctly and completed professionally, in a timely fashion and as stated above, if there was a concern or issue, we were never contacted to address it. We had completed several jobs before this one and they were perfectly satisfied with the work.

Paul M.
04/2012
5.0
plumbing
  + -1 more
He has always been good. He is prompt. He does the work without any issues. I would use him in the future.
Description of Work: I use Bill Rust Plumbing Inc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bill Rust Plumbing Inc
We appreciate your business, [member name removed]. Thank you for the kind review.

Linda C.
03/2012
5.0
plumbing
  + -1 more
Please see above.
Description of Work: This was the second time in two months that the gas control valve of my hot water heater failed. The water heater is still under warrantee, but Ruud/Rheem doesn't pay for service. Both times, Bill Rust had to come out to determine exactly what was wrong, call technical support at Ruud, order the part and come back the next day to replace it. The plumbers are polite, clean, personable and efficient; it's the product that was bad. When I first called on Saturday, Bill Rust talked me through trouble shooting, but didn't schedule Bobby to come out to check the waterheater until Monday morning since he knew the company couldn't send the part until Monday. I was not home, but Bobby let himself in, under my approval and direction, and fixed the problem immediately, also testing the working ability of the part. This morning I called Ruud/Rheem and they agreed to pay for the installation, but not the iinitial assessment. When I called, Bill Rust explained that they needed to physically assess the situation to avoid not ordering all the necessary parts. He took off some of the intial service bill caused by Bobby's having to wait around until Ruud opened at 8 am CENTRAL standard time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Bill Rust Plumbing Inc
Thank you for the review. We appreciate your business.

    Contact information

    64 Deer Valley Rd, Harrington, DE 19952

    www.billrustplumbing.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Kitchen and Bath Remodeling,
    Drain Pipe Installation,
    Wells and Pumps,
    Homebuilders,
    Water Heaters,
    Water & Smoke Damage,
    Excavating,
    Appliance Repair

    FAQ

    Bill Rust Plumbing Inc is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    Bill Rust Plumbing Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Bill Rust Plumbing Inc does not offer free project estimates.
    Yes, Bill Rust Plumbing Inc offers eco-friendly accreditations.
    No, Bill Rust Plumbing Inc does not offer a senior discount.
    No, Bill Rust Plumbing Inc does not offer emergency services.
    No, Bill Rust Plumbing Inc does not offer warranties.
    Bill Rust Plumbing Inc offers the following services: Residential & business repair, new construction, bath remodeling, repair & replacement - water heaters, faucet, toilet, dishwasher, icemaker hookups, washing machine box installation, replacement/installation- sump pump, water pump repair, sewer &, water leaks, garbage disposal, winterizations , de-winterizations, pump outs, spigot repairs, outside faucet, plumbing, fit outs & grease traps.

    Contact information

    64 Deer Valley Rd, Harrington, DE 19952

    www.billrustplumbing.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed