B Walls & Sons Inc

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They are very nice, and always do a great job. I have been working with them for many years.

When my HVAC stopped working properly (the fan on the outside unit would not shut off), I called B. Walls, as they have serviced my HVAC system since installation. When I was told that I needed a new outside and inside unit, I had someone else come in to look at my equipment. This individual told me that I should not get the units replaced because they were now working. I called Charlie and asked him about this. I was told that the fix was only temporary, as B. Walls had done some kind of temporary adjustment to the outside unit; and it would not last. Additionally, I was told that if I only replaced the outside unit; and the inside unit were to fail, I would have to replace both units due to some new government regulations. B. Walls did not ever discuss doing a load test; and their response to my original comment does not explain why they did not do a load test before selecting the equipment for my home. They state that they needed to get more information from me before doing the load test at no charge. “At no charge” is a favorite expression of B. Walls. The proposal for the HVAC equipment claims that B. Walls would register my HVAC equipment with Rheem to get an additional five years on the warranty “at no charge”. When I called Rheem, the customer service representative told me that I would get the same additional five years if I registered the equipment myself “at no charge”. If the company was going to replace my HVAC equipment, one would assume that the load test would be included in the cost of replacing the equipment. I know nothing about HVAC equipment; therefore, I did not “make the decision to go with the same size HVAC equipment” that I currently had in my home. I certainly did not agree to spend $9,300 for HVAC equipment if the equipment I had in my home could have been easily repaired. Obviously, B. Walls never asked me for the information; and it is my understanding now that a licensed HVAC company should know what information they need to do a proper load test. B. Walls claims that I did not pay for filters. I was told that the filters were part of the $9,300 that I paid in full on February 21, 2013, when the equipment was installed. I did not know that B. Walls was charging me twice for them until April 11 when I posted my comment on Angie’s List. I received a certified letter on April 12 that was written on April 11; and the invoice for the filters was attached. The invoice is dated February 21, 2013; however, I had never seen the invoice prior to April 12; and B. Walls did not ask me on February 21 to pay extra for the filters. B. Walls knows nothing about the second opinion I got on the issues with my HVAC equipment or what was said or done. In fact, I was told that the HVAC equipment was too large for my home. Charlie was told this. The negative air pressure was making me sick. The house was so dry that I had to purchase two humidifiers that I ran constantly. The adjustments that were made at “no charge” were necessary because the equipment was so loud that I could not sleep; and some rooms in my home did not have any heat at all while others were too hot. The “no charge” does not make sense. I paid for the equipment and installation charges in full. Part of the contract provided for one year labor. It should have been a priority for B. Walls to make sure that the HVAC equipment that they had installed in my home was working properly. Charlie never came to my home to insure that it was working or to investigate why I was complaining about getting sick from the equipment. The statement that I turned down B. Walls and the Rheem representative’s attempt to come to my home is simply false. I called Charlie twice and left messages asking him to come. I sent Rheem three emails asking for a representative to come. On March 26, the Rheem Customer Service Representative I was dealing with called to tell me that the Rheem Representative was meeting with Charlie and she would try to get him to come to my home. She called back and said that he would not be able to make it but would call me. He did call; and I was told that if Charlie did a load test and found that the equipment was too large for my home, Rheem would help to cover the costs of replacing the equipment. However, I was told that I would have to let B. Walls do the work. The Rheem representative told me some of the things that he had been told by B. Walls; and I had serious reservations; however, I agreed to let Charlie do the load test. I was never contacted by Charlie; and on March 28, I was still very sick and in need of an HVAC system in my home that worked properly. I was forced to have the new equipment replaced. I have contacted Rheem to get a statement from the Rheem Representative and from the Rheem Customer Service Representative because in his April 11, 2013 letter, Charlie also claimed that I refused to allow the Rheem representative access to my home. At no time did B. Walls offer to add another return in my home at no charge. In fact, due to serious allergies, adding a return was not an option; and Charlie knew this based on the original installation of my HVAC system in 2001 and information that I gave him when he first told me that the equipment should be replaced. I was not told when the equipment was installed that in order to be able to live with the equipment, I would have to have a new return added. I was not told that I would be left over a long weekend with no heat in my bedroom and bathroom while the noise was so loud from the system that it woke me up every time it came on. I went four nights without any sleep at all and became very ill. I called Charlie twice regarding this; and he did not come to my home to address the issues I was having with the new HVAC equipment. I am not addressing the “additional work” that has not been paid for according to B. Walls. This was not part of the $9,300; and it was not part of my original review.

Charlie did follow through on looking at the unit, but failed to put everything in writing for us before sending his service men to our home. I made the mistake of letting them look at the unit and performing the test without having a written proposal in my hands. The techs were only here for thirty minutes. Charlie claims that he gave me a quote of five to six hundred dollars during one of our telephone conversations, as stated earlier, I do not recall him saying that. Our telephone conversation ended with no resolve.

We wanted him to give us an estimate for what he would charge to replace it. He kept giving us a run-around on how much it would costs to replace the unit. Now we are being charged. Didn't not communicate clearly the charges for having him come out. He is trying to charge us for just a diagnoses. The customer was not looking for diagnostic testing; I was looking for an estimate (free of charge). I having other issues with billing with this contractor.

see above

They have a master plumber there by the name of Charlie and he is amazing. They did an analysis for us of what we might need done in the future which was something that I was very appreciative of. We have had occasions to use them in the past and they are excellent. Charlie came in as the plumber to work with the restorative group that our insurance company put us in touch with. He was very informative. I barely had a question he hadn't even anticipated. He was very fair minded and very reasonably priced. He followed through gorgeously on any of the jobs that had to be done. I thought the price was a little stiff but it was worth it to me because of the excellence and the quality of work that was done. The responsiveness of Charlie himself was absolutely wonderful. They have a small office so the receptionist sometimes is so busy that she doesn't get back to you right away.

They have come to us more than once and it has always been good. The price was probably fair. The quality was very good. I've very happy with them.