TWO MEN AND A TRUCK®

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DISREGARD REVIEWS DATED EARLIER THAN DECEMBER 2014!!! I contacted Two Men and a Truck after agonizing over a series of horrible reviews on the internet , because they were the only local company who could fit me in to their schedule. An articulate and professional representative came to the house to give us a quote. Charles Black was MORE than up to the task of overcoming the bad reviews and selling us on the company. He assured us that corporate had attended to the local franchise problem and that I should be seeing only good reports from December 2014 forward. He was correct."We get it." he saiid to my wife. "We're walking into your lives here. I promise, we will take care of it. All you have to do is relax." These guys were amazing.. Corporate has fixed what was broken in the Dover franchise. Hard working crew of three, Mike, Zach and Dale, arrived early, on a misty rainy day. Everything was completely blanketed and shrink wrapped. They put down floor protection and came to us immediately with any scuffs or concerns that they had over what they saw on our furniture, before they moved it an inch. Our overwhelming concern was a large modular set of fine cherry Amish custom-built office furniture, that interlocked like a puzzle. It was being moved to a second floor location via a landing, 15 stairs and around a tight right angle turn. The entire set of 8 pieces made it safely to its new home despite the rain and the complexity of the move! A piano, breakfront, curio, dining table, entertainment center.... and even a large safe were also delivered safely. We were visited by a rep from the office two hours into the job, making sure it was proceeding to our expectations. There was a follow up call requesting our feedback 2 hours after they left. Definitely use this company for your next move.

The above statements pretty much say it all. I would have absolutely no problem with using Two Men & A Truck again, and can offer a very positive recommendation for them.

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Worst moving company around, stay away.

Do not use this company. Completely unprofessional movers. Quoted over phone after description of household contents $1100.00 to move one block over. Arrived over one hour late. Brought three men, one who was office worker because they couldn't find a replacement for sick call. The put gouges in wood floors, and walls in both old and new hues. Ripped upholstery, broken knobs on furniture, scratched breakfront, broken ceiling fan, did not put beds together or hook up washer drier. Took an additional 6 hours from quote, and companied Michael the office worker stated he had a bad back and couldn't lift heavy items. We wound up paying an additional $600.00 from original quote. We are in dispute with the help of our credit card company. The owner Jennifer did not call us back as promised until 5 days later with unfriendly customer service skills. Moving is so stressful on many levels. This moving company should not be considered for any reason if you are planning to move. The carnage left in their aftermath is horrible. Do not use.

During the unloading a piece of furniture was being turned to carry up staircase, causing a gouge in newly laid, less than 18 hours prior, oak flooring. The attitude of the crew was dismissive at best. The appalling portion is the REPREHENSIBLE, behavior of franchise owner Frank DiGioia. His outright anger and disrespect are intolerable, how he is able to maintain his franchise is beyond my imagination. Please read the following email recount to Two Men and Truck corporate, as well as photos of damage. Please note, an offer of repair was made, however deemed unacceptable, which is when aforementioned behavior ensued. Sir or Ma'am, This shall serve a s a formal complaint. My wife and I used your franchise located in Dover, De, on 22 February 2014. Although the crew sent to us was 20 minutes late, they were pleasant enough. The loading process went relatively smooth. However during the unloading there were issues, which continued through today with the franchise owner Frank Digioa, which shall be addressed also. While unloading into residence, no protective covering was placed on hardwood flooring, which had been completed 18 hours prior, in otherword new flooring. The crew was moving a couch through the entryway, the couch had been stood upright, at base of stairs. When the movers were trying to line up couch to take up the staircase, a scrapping noise was heard, they ceased movement briefly, and then resumed, causing further scrapping sound. They proceeded to move couch without concern, nor verbal acknowledgement of same. When pointed out to the crew, their response was neither apologetic, or empathetic, more so seemed dismissive. One of the crew members asked if I was sure that damage wasn't old. When he was advised that flooring was completed 18 hours prior, I was met with a dismissive reply of "That's what insurance is for". The crew completed unloading furniture and began to set up same in master bedroom. During this time one of the crew members prepared bill for services, and remaining crew neglected to finish task of set up. The bill completed, as well as damage form. I was advised that it would be submit upon their return. On 25 February 2014 received a message from Jen Digioa regarding damage. I returned call and subsequently spoke with Frank Digioa. Mr Digioa advised me that they would have a repair person come to fix said issue. I advised him that I would use my own contractor, and they would be responsible for payment. I understand this may be a little unorthodox, however, with flooring having been finished 18 hours prior, the original contractor should perform repair, for continuity of quality. I advised Mr. Digioa that I would forward photos of damage, as well as invoice from my contractor, to which he agreed would be paid in full upon satisfactory completion of repair. Mr Digioa was also advised that payment to him was placed on hold/indispute until repairs completed, and paid in full, to which he also agreed. When contacted through your office, I shall forwar any documented communication as well as photos. Which brings us to this morning. I received a phone call from Jen Digioa at 0825. Ms. Digioa informed me of their contractor, and how the insurance paid for repairs. After listening to her details, I advised her, I would be using my own contractor, at which point Ms. Digioa began speaking over me in an agitated tone of voice. Ms. Digioa would not allow me to complete my statement, to the point of my advising her that if not allowed to complete my statment I would be hanging up, and investigating further options, up to litigation. Ms. Digioa continued to speak, I subsequently hung up. At 0828 Mr Digioa called me in confrontational and agitated tone. He advised me that no one speaks to his wife like that, and that I could call anyone I wanted, and he was not paying for any damages. Mr Digioa then hung up. At 0829 this date, I returned a phone call to Mr Digioa, who gave the most unprofessional display of customer service I've seen thus far. Mr Digioa continued to express himself in an extremely agitated tone, and began to use aggressive explicit language, i. e. telling me to "F*** off", "I don't give a F***, I'm not paying F****** thing", and ended conversation before hanging up on me with "Go F*** yourself" I will tell you that this is UNACCEPTABLE!!!! I am appauled by this lack of professionalism. At this point it is not even about the inconvenience of damaged property/goods, it is the abhorrent treatment and customer service given by a franchise owner. Behavior such as this should not be tolerated in the business community, nor will it be tolerated by me. And based upon Mr Digioa's level of agitation, statements and irrational behavior on the phone, I also have concerns about the safety of my family and property. I shall be filing complaint through the Better Business Bureau, as well as state consumer protection/affairs office. You claim to meet and exceed customers expectations, as well as treat possesions and customers with care and respect. Sorry to say that this franchise, especially it's owner, Mr. Digioa have fallen very short of this mark. I can say with certainty that I would not recommend your company, and have been sway from using any moving service should the need arise again. ?

Movers showed up exactly on time and was ready to go to work. Every thing was going well until it came to the pool table,tiller,air compressor{portable,on wheels} table saw and a lot of other household items ,end tables ,glass ware etc..The crew never stopped loading until it was declared that the truck was full and it was after 10 AM and it was Saturday and I would most likely not be able to get another truck and crew and I would have to pay for the second truck if available the same as the first. About two weeks be for the move date we had a representative of the company go through our items to be moved for an evaluation of materials, and men needed to complete the move.Severals items were addressed,such as pool table {was assured no problem},table saw, BBQ, compressor,and others. Representative assured there would be no problem After a discussion with the movers on site that it would be of my best interest to leave the pool table alone because they had never moved a pool table that had a slate bed.I agreed with the driver. I did not wont to loose the table nor to have any one hurt. The truck was pretty stuffed and we still had much to move.What had been packed on the truck was delivered and unloaded. Moving men were really nice and worked none stop for their part of the move. Completion of the move was completed myself using a U-haul box truck as I was running out of time for the move. Had to hire a pro mover for the pool table.Cost for the move on my part amounted to more than the TWO MEN AND TRUCK bill. I would hire the men who came with the truck but will not hire the company again

I used Two Men and a Truck for a local move. I actually got three men with the addition of a trainee. It was very hot that day but the three men worked quickly and carefully to remove my belongings from a second floor apartment to a single story house. They arrived on time and worked without stopping for 4 hours. Nothing was damaged in the move and the leader had me check the truck with him to make sure nothing was left behind, something no other movers had ever suggested. I would use them again in a heartbeat.

They did no packing. It took 9 hours to get the job done and they presented me with a bill for another $999.50. When they were finished there was a hole in the wall in the apartment I moved out of (that had not been there before) and a 10k gold Longines wrist watch that I've had since 1957 is missing along with all of my stereo/video equipment. I stopped payment on the check the next morning. The company refuses to discuss the charges or missing property until I pay them for the check plus a $35 bank fee. I have refused to do this because of the missing items, the damage to the wall in my former apartment which I will have to pay for ($40), and the outrageous charges. They have, on several occasions, threatened me with arrest. If I ever move again I'll be better off hiring some homeless guys from a shelter than using these THIEVES!!

They were prompt and on time. They places all the pieces where we wanted them in the new house. I would use them again.

It worked out well.

I am writing to you to file a formal complaint against the owner and general manager of your Dover, Delaware franchise. During my move from Delaware to Maine, I was bullied, harassed, terrorized and traumatized by General Manager Jeff Still and franchise owner Jennifer Gondolfo, all because they lied and said they didn't take personal checks for an out-of-state. It is reasonable to assume that their behavior may result in the death of 3 of 4 of me beloved pet cats because their horrendous and inappropriate behavior turned my 9 and one-half hour drive into a 13 hour ordeal. I was never told personal checks were not accepted; I had no reason to believe otherwise as I had written a check to Two Men and a Truck when I moved from Pennsylvania to Delaware on 9/30/10. My info should still be on file with Two Men and a Truck in Dover, DE for you to verify. And as far as I can tell by looking at a map of the United States, PA to DE is an out-of-state move. On 5/3/10, I requested to see the contract for Neighbors Moving and Storage, and they asked for my credit card info but said they would not charge the card until I provided an electronic signature. After I saw the contract, I disagreed with the terms and did not authorize the transaction, but they charged my card $723.17. I reported them to my bank via the internet and unbeknownst to me, the bank ceased all activity on my card. I found this out when I tried to make a cash withdrawal on Sunday, 5/13/12. I was leaving for Maine on 5/14/12 at approximately 3 AM. After I called Neighbors Moving and Storage and complained, they refunded the money. At approximately 9:45 AM on Monday, 5/14/12, I stopped at a rest area shortly past the Massachusetts border and checked my phone messages. There was a message from Jeff Still that I needed to call him. I returned his call and explained the situation with my credit card. He told me that his employees were at the apartment in Maine and would not leave until they got paid. I told him that I did not know what to do, that I had called my bank the day before and they told me they could not release the hold on my card. He said that what the other company did "was not his problem" and that it was my responsibility to make sure I pay them via credit card - they would not accept my check. By this point I was sobbing hysterically; I told him I had my four cats in the car and they had already gone 5 hours without a bathroom break and still had 3-4 hours left of travel time. He then told me he would call the owner, Jennifer Gondolfo, and let her know what was happening and I said I would try again to call my bank to have the hold on my card released. While on hold with my bank, Ms. Gondolfo left a message with me that I need to do a wire transfer, and she gave me the name of her contact, Craig Baker, at the company's bank, WFSF. I called him and explained the situation, and he said for me to call my bank and arrange it. When I called my bank, PNC, they said that unless I signed a document that allowed for wire transfers, I couldn't do it. The closest PNC bank to my location at this time was 77 miles away in northern New Jersey. I was in constant contact with both Jeff Still and Jennifer Gondolfo during my contacts with PNC Bank for resolution, but they showed neither humanity nor compassion for me, my cats or my situation. They had me continually calling my bank while still at the rest stop and they continually treated me as if I was refusing to pay them for their services. Ms. Gondolfo even told me that if I didn't pay them before the movers left my new apartment in Maine, she was going to call the police! Although I am a middle-aged, responsible adult, to Jeff Still and Jennifer Gondolfo I am nothing more than a common criminal. I need to reiterate here that I was told at this time that personal checks were not permitted for out-of-state moves. I also need to reiterate that I used a personal check for my move from PA to DE on 9/30/10, and PA to DE is out-of-state. They terrorized me based on a lie. This constant harassment and bullying went on for more than three hours, all-the-while my cats did not use the bathroom, and the terror did not end until I told Jeff Still that I had exhausted all my options and would have to drive back to northern New Jersey for up to two hours each way (77 miles) to sign the wire transfer document. At that point, he contacted Ms. Gondolfo and they (collectively?) decided I wasn't a liar or criminal and they would allow me to write a personal check, as long as I got it to them within 48 hours. I agreed, but because I was so intent on proving my "innocence" I drove to the closest town and sent the check overnight. I figured that my cats would already have been exposed to the hazards of renal failure, so what was another 10 minutes? (Unlike dogs, cats are transported in carriers and generally cannot be walked if traveling. Three of my cats held their urine and did not go to the bathroom until I arrived in Maine, well after 5 PM. One of my cats urinated in his carrier and there was blood in his urine. I thought the blood was from "holding it" for so long, but then I realized he broke his claw while scratching to get out so he could urinate. Can you imagine having to urinate so badly that you'll cause yourself to bleed and then sit in your own excrement for an unknown amount of future time?) When I went to the UPS store in Auburn, Massachusetts, to send the overnight payment I was on the phone with Mr. Still, as I needed the correct address and the "attention to" contact info. I mumbled under my breath that I thought the clerk was not that smart and when Mr. Still heard me make the statement, he questioned me about the clerk's ethnicity. I never stated that I thought the clerk was stupid for a specific reason, nor would I attribute anyone's insufficiencies to their ethnicity. Mr. Still started by asking me if the guy was Arab/middle eastern. When I said no, he asked if he was African American. I said no again and he asked if he was Mexican. I said no, but maybe something close? I wasn't sure where the guy was from, but I know he was not a New England native. He then asked if the clerk was from Italy, as that's close to Mexico. I don't really need to add anything here; just refer to the aforementioned personal checks for out-of-state moves for a greater understanding of Mr. Still's deficient knowledge of basic geography. Overall, Ms. Gondolfo and Mr. Still's behavior was nothing short of repulsive. I've never been treated with such cruelty and disrespect before in my life. To make matters worse, Ms. Gondolfo was quoted in Delaware Today in 2009 as saying, "Nobody better mess with my customers." Didn't she really mean that nobody better mess with her cash flow and bottom line? Perhaps someone should inform Delaware Today that if anyone does, she'll have you arrested, cause you to forfeit your home and livelihood and passive-aggressively kill your pets. I am now telling every one of my friends in Dover, Delaware that they should not use Two Men and a Truck to move. I don't care whether or not they are planning to move; I tell them anyway. I call them, email them and text them. I don't care how they get the message. I just make sure this message is disseminated. I want them to know that should they ever move out of Delaware, they can't use this company and employ this sorry excuse for human beings. At this point, Two Men and a Truck should consider themselves fortunate that Delaware moving companies do not have to abide by any federal or state regulations other than those mandated by DelDOT. If so, I would be contacting every government and regulatory agency and going after whatever license they need to operate. And by the way, if Ms. Gondolfo and Mr. Still have a history with dishonest customers writing bad checks, that is "not my problem." And if the issue is in-state versus out-of-state moves, any map of the United States should be sufficient enough to enlighten them. I will post this letter on Angie's List as an addendum to the already horrendous experience I had with Two Men and a Truck when they loaded my belongings and I will be sure to contact them and you when my cats need to be put down as a result of renal failure. The one who sat in his own excrement for almost 3 hours will probably show no ill-effects from this move. It's pretty sick to knowingly let someone or something suffer because of money. Apparently, Jennifer Gondolfo and Jeff Still consider that just part of a good day's work. Priscilla Wood