Shortcutz Lawn and Landscapes

I had to call Shortcutz to find out when they were going to do the work. It was done June 6. The salesman arrived with the crew.and told me he would be back after he did a chore. The crew ran out of sod and had to go get more. When they returned, they were laying the rest of the sod in clumps, it looked like they had removed the clumps from another lawn! I went out and commented and nothing was said. The contract I had signed stated they would do the first watering. When the crew was ready to leave I mentioned the watering and the worker asked where my hose was and grudgingly watered the sod. Shortcutz is also the company that cuts the grass in the community where I live. When I mentioned to the crew about letting the cutting crew know not to cut the sod for a few weeks, I was told "i don't know what the grass cutting crew does". It's the SAME company and it is not a big company! I had written a check to pay the balance while the work was being done. The salesman NEVER showed up for the check. I watered the sod as advised. I called Shortcutz on June 19 because you could see where the clumps were, there were spaces showing that I hoped they would fill in with the watering. I was told "I will do anything to get the job done to your satisfaction, even if it means laying the sod myself" and they would call me the Monday after I returned from vacation. I was on vacation from June 21 through July 6 and a neighbor was watering my sod. When I got home from vacation I had a "past due" bill from Shortcutz. It was just a nightmare that Shortcutz would not do anything, they didn't call back and the crew even returned one day and were going to remove the sod, having told the crew "you didn't pay". I had already paid them more than half of the job AND no one came by to see if I was satisfied with the job and get the check. Luckily I had seen the truck or I would have come home to no sod --- and they already had my $200 deposit! I advised the crew that they did not have permission to be on my property and they finally left. The owner called the crew while this was 'happening' and I asked to speak to him. He hung up on his crewman so I wasn't able to speak to him. I also had another Landscaper come by who said the job was horrible. He also said he would charge about $200 for the job I was paying $387 for. Shortcutz owner and the salesman stopped by later that evening and we agreed they would repair several areas of the sod. At no time were they willing to reduce the price because of shoddy work. They did come by and replace the pieces of sod. I'm not sure if the sod is not doing well because of the 90 degree heat or if they put bad sod in, but can't prove anything. There is more to this, but it is too confusing to try to put into words. I do know I will not use Shortcutz ever again.