Dover Handyman Service LLC

Description of Work: Some days he not turn up on time and some days he did not turn up at all. |Work completed was of a good quality. punctuality and reliability was a big problem. |

Description of Work: The work I received, no complaints,

Description of Work: Replaced the ceiling tiles of bathroom, replaced dining room ceiling fan, fixed the broken hall closet coat rack and shelf, replaced kitchen ceiling light fixture.

Description of Work: Contracted to install porch columns and to construct/install custom porch screens

Description of Work: April 13th I Contracted Ryan Cooper aka Dover Handyman Service LLC 1153 Woodstock Court Dover, DE 19904 302-222-8517 to fix an existing deck that had warped/rotted and fix a shed in the back yard that was also in the same condition. $3850 was the total of the completed project of which he request $2500 up front. He informed me that he would need 6 weather friendly days to complete the job in total. There have been countless days where Ryan Cooper aka Dover Handyman LLC not only promised to work and did not show up but that were beautiful sunny days. Below I will detail all of the emails and texts that we have sent back and forth regarding my project. Please find a summary of conversations via email and text listed below. 1. April 12, 2012 – 8:38am EST – Total estimate revision ($3850.00) emailed to J. Woodruff by Ryan with a start date of April 12th listed. 2. April 20, 2012 – 7:44pm EST – Ryan emailed J. Woodruff letting me know the deck would be completed by Saturday, April 28, 2012. 3. April 24, 2012 – 9:43pm EST – Ryan text to J. Woodruff…” Joy please DO NOT walk on deck or use you doors. Caution: Hazardous work area..Thursday you can walk out again.” ( Here we are on June 1 and I am still unable to walk on the deck.) 4. April 27, 2012 – 1:30pm EST – I contacted Ryan requesting an update. Ryan responds with, “Yes. Me and my son will be there tomorrow and Sunday rain or shine. We will not be there till around noon tomorrow.” He did not show up. 5. April 29, 2012 – 12:20pm – I contacted Ryan commenting on the good weather. Ryan replies “Yes it is, I will call ya in a bit.. will be stopping by with decking materials.” He did not show up with materials. 6. May 2, 2012 – 7:51pm EST – Ryan sent an email to me apologizing for not being onsite and promised to be there “tomorrow” and to work steadily until completed. Also promised to clean out the gutters for free because of lack of time onsite. 7. May 5, 2012 – 9:09am EST – I contacted Ryan asking if I should be able to walk outside to her deck in the evening. Ryan replied, “Yes”. I am still unable to walk on the deck. 8. May 5, 2012 – 6:16pm EST – Ryan apologies again for delays and says, “I promise your deck will be complete for Mothers Day.” Never happened9. May 8, 2012 – 6:15pm EST – Ryan sent another email to me – apologized again and promised to have the deck completed by Mother’s Day (May 13,2012). Never happened10. May 11, 2012 – 8:48am EST – I contacted Ryan asking to please not forget about the project. Ryan replies with, “I wont and didn’t”. I responded back to Ryan and begged him to finish the project and even offered an additional BONUS to complete the work which was to be completed 3 weeks prior. Ryan responded, “Joy, it will be done before that. No need for any bonus.. I’m headed there tomorrow…” Ryan never showed up. 11. May 14, 2012 – 2:17pm EST – I contacted Ryan asking why he has been a no show and work is not being done. Ryan replies, “Family. Your job will be done this week. Bringing materials and working tomorrow till complete.” I replied back asking that if it is not completed that a partial refund be given back to her so she could locate another company to complete. Ryan responds back, “Joy I will be complete by Friday. Please give me till then. I appreciate your patients. I am sure you will be please with the work. Thanks.” I let Ryan know that if it is not completed by the 22nd then I will need to find another company. 12. May 18, 2012 – 6:56pm EST – Ryan contacted me, “Joy, truck is loaded and we will be there at 9a.m. Have a good night.” Ryan never showed up. 13. May 19, 2012 – 1:49pm EST – I contacted Ryan to ask if he is on schedule. Ryan responds, “We will be done by Monday night…” It was not done14. May 19, 2012 – 6:32pm EST – I arrived home and no work had been started. I contacted Ryan. Ryan replies, ““I will be done by Monday night. I assure you.” It was not done15. May 20, 2012 – 4:36pm EST – Ryan contacted me, “Gonna kick the decks butt tomorrow now that I can get around it.” Ryan never showed up 16. May 21, 2012 – 5:35pm EST – Ryan emailed J. Woodruff – apologized yet again, promised to have the project completed by Friday, May 25, 2012. He promised to finish the job at NO additional charge. Job is still not completed17. May 29, 2012 – 8:46pm EST – J. Woodruff emailed Ryan after no answers to calls; May 25, 25. 2012 came and went, there was plenty of weather friendly days to complete the project and requested a full refund. Ryan emailed J. Woodruff promising a refund on Thursday May 31, 2012. Ryan never showed up. At this time, the deck is still unable to be walked on. There are only a few boards located at the end of the deck. The only work that has been accomplished onsite is that the old deck top has been ripped off and now sits in bag dumpsters at the front of my home. There were a total of eight times that Ryan contacted me letting me know he would be coming to my house to work on the project and simply did not show up. To date, Ryan has only been at my home an estimated 3 days and spent less than 6 hours even working on this project. My disappointment and frustration with Ryan and Dover Handyman LLC is immeasurable.

Description of Work: Water damage from builder defect with main gutter and improper flashing - caused water damage inside wood panel into the basement.