Stanley Steemer

We called and explained that acrylic paint had been spilled on an oriental. They said they could get someone to our house quickly. They arrived. I explained that the rugs had been cleaned previously so it was colorfast. I further explained that I knew it might be impossible to fully remove the stain, but that before moving to the Boston area other carpet cleaners HAD been successful and to give it their best shot. After 20 minutes I checked back to see how it was going. Their rep explained that their process couldn't remove paint. We had asked that a sofa also be cleaned which they did but no apologies, just an offer for free deodorizing of the sofa. They have an obligation to explain that they can't remove a particular stain when warned in advance. If anything, they made things worse by setting the stain. DO NOT TRUST THEM!

They were on time and the price they quoted was exactly what I was charged. They were efficient and told me what they could and couldn't move. They were done in a decent time and the carpet was not sopping wet as it has been when another company cleaned it before. They promised that the materials they used were animal friendly.

I took advantage of an Angie's List member discount and got a large room and hallway carpet cleaned. The young men, Justin and David, who performed the work, explained what they were going to do. Discussed some problem areas I had and what could be done about them. They also asked if I wanted to have the Stainmaster protection re-applied, as the cleaning process removes it. No pressure at all. They completed all of the work without issue. They were extremely polite and courteous. Job well done!!tainmaster protectio

They had a good price and did a good job. My daughter has also used them and they did a great job for her as well.

The workers were polite and wore booties in the house. They move all of the furniture and returned everything to its rightful place when finished. The carpets look great!

They were wonderful. They came in and did the whole job. They were professional and efficient. They had a reasonable price. I thought they were very good. I don’t remember how much I spent but I thought it was a reasonable price. They were very accommodating. We called and told them that we needed somebody to come quickly and they sent somebody quickly. They were very professional when they got here. They knew what they were doing. They went ahead and did the job. They were prompt and efficient. Their price was reasonable. The people who came were courteous and friendly. They were very good and I was very happy with them. I didn’t do a lot of shopping around but I didn’t have any problems with the price. I will use their services again in the future.

The work went great and they did a good job. They tried to push other products on me and I had to say no around 3 times and did not like that.

They are polite, reliable, and effective. They did an excellent job. I felt secure. They are polite on the phone. They anticipate when they are coming and they call right before they come out. They move furniture carefully. They also leave us with good instructions. They typically call back asking if everything has gone well. They have been consistent over the years. They are reasonably priced too.

Very timely response from the time of call. Technicians were punctual and professional. Job was completed quickly and completely. I was getting frustrated because they kept pushing for more services to be done - particularly I got pushed to get my grout cleaned and my upholstery cleaned. Of course, at the end, they have to push and try to sell their cleaning products. REALLY annoying. The technicians were very professional and would always give me an estimate for a service before proceeding. i had two small rooms done and a staircase cleaned, deodorized and with Scotchguard applied and the total was close to $400. I have NEVER had such an expensive bill for carpet cleaning. At other places, I could have probably had the whole house's carpet cleaned for that price.

They did an excellent job and I have used them twice. They estimate the job well before in hand and do a neat job. Once, there was a problem with the couch and when I reported the same, they came immediately to fix the same. I like their services and will use the same in future.

They did a really good job. I wasn't here when they did the job. The carpets looked good after they did the job. They were nice. My husband was here when they did the job and he didn't complain. There were extra spots because we have a new pet, and they worked on that a little more. The price was good. They came right when they said they were going to.

We called the 1-800 number from Angies List. Let me tell you -- it was a wonderful experience from start to finish. The young lady we spoke with was knowledgeable, professional and her attitude was incredibly positive. There was nothing negative about that call at all. We had to telephon the company to let them know what an asset she was to their company. She was awesome! There is NO OBLIGATION when you call Stanley. We got the job quoted right on the phone and was told exactly what to expect. Because of this, we didn't have to call in companies and wait for them to come to the home, quote a price, etc. No time was wasted. After everything was done and over with -- We got an email confirmation thanking us for calling them, what they were going to do and what we agreed upon. Before their arrival we got another email reminding us of the 3 hour window (9 to 12), how to prepare the room and basically telling us not to worry and that they would do everything. Plain and simple. More importantly -- they did would do the work i.e. moving furniture, etc. Two young men showed up for the job at 9:45 a.m. They were professional, polite and eager to go. We were not disappointed at all. They were so well mannered. And, because of their effiiciency -- we had the dining room rug done. Having had the furniture moved around - we were going to call them back to clean the dining room rug and we didn't even have to. It was soooo painless. Thank you Angie -- Thank you again Stanley.

They were good and I will continue to use their services in future.

I liked that they responded to my enquiries quickly. They gave me a quick appointment and I did not have to wait long for the service. I disliked the fact that the carpet did not get very clean. I did not think that the carpets came as clean as they had to from the carpet services.

They were really good. Their service was very good. The guys who came to do the work were very nice. They were average in terms of the cleaning job they did, but they were good. They were phenomenal. They tried really hard, put in effort and did a really good job; but it wasn?t like over the top. I tend to use carpet cleaning by price when I need because I know nobody can do it; I have pets and the stains keep coming back. I would use them again in the future.

This company had to come back to clean the upholstery, but they did a great job. Some items haven't been this clean for years.

We were satisfied...best price of all the people we contacted...came on time...nice people...did a good job. Would hire them again.

I received a telephone call informing me that Stanley Steemer would be arriving within a half hour of their expected arrival. I no sooner hung up the telephone and they were ringing my doorbell. I found Floyd and Oscar to be polite and professional. They explained the process and were happy to answer my questions. I was very, very happy with the outcome. My wall to wall looks like new and the deodorizer has a lovely fragrance. They treated my furniture with care as if it were their own. They said if I was pleased with their job I could request them to return, and I definitely will. I received a telephone call from Stanley Steemer after they left asking me if I was pleased. Their representative said if after the carpet dried I discovered an area that needed a touch-up, to just call and they would come back. Good job, guys.

They cleaned the entry way, hallway, and the upstairs hallway. Our experience with them was very good.

Their prices are reasonable. They are punctual; they show when they say they are going to. You can make an appointment within a reasonable time like within a week or two. They have good availability. The people they send are foreign, so it can be kind of hard communication wise which is a little disappointing. They really do very good work and I would definitely use them again.

At my house they washed several rugs and pet-deodorized them. The quality of cleaning was better than any other similar service I have ever used. They were very quick. There was a little problem in the second job they did but they were courteous and quickly sorted things out. They used steam to clean the rug which disinfects. There was no soap residue left in the rug which was really good. I was very satisfied with the job they did.

They are fabulous. They are the best that I have ever used. There are fast and professional. I like the equipment they use.

The experience with Stanley Steemer went very well. The carpets came out much cleaner than they were prior to them coming. Some of the stains were really set in, and they could have came out a little better. They came when they said they would. They gave an accurate estimate as to when they would be there. They were very efficient and courteous. They were able to complete the job quickly. Overall they did a good job, except for the few small spots.

When they were done with the kitchen, there was damamge to one of the tiles and a lot of the caulking was starting to disenigrate. They never moved any of the furniture. There were many areas that were never touched. I would not do business with them again.

Stanley Steemers did complete the job, but not to my satisfaction. They did not follow their procedures on their web site, including moving furniture to clean the carpet underneath the furniture. They didn't move empty bookcases, single beds on rollers. etc.. They did not pay attention to details, missing areas especially around doors and along wall edges. They made no attempt to use any additional spot remover to get out the one spot they identified. They did not identify other spots to us that did not come clean during the process. When asked to clean under the bed in the guest room, they were belligerent, not courteous. They did not place any protective padding or corner guards around the corners where their hoses could mark the walls. They did not put back the furniture they moved to another room. They did not put pads under the wood & metal furniture in the kids rooms. They did not do a final inspection walk through with us. Lastly, when I looked on the Stanley Steemer web site into how I might contact them, I found no email address, only phone numbers and USPS addresses. So I cannot even send them this as an email to express my dissatisfaction. Overall, I feel like I've been taken by Stanley Steemer. The impressive service video on their web site is nothing like the poor service I received.