Stanley Steemer

they cleaned a bedroom and a queen size mattress.

They did a really good job cleaning the carpet. There was one technician that came out and it took about 2 hours to complete the work. Scheduling went well and they were able to come to my home quickly to do the job.

It went fine. They were on time and did what they said they would do in a quick and efficient manner. I'm happy with what they did.

They were great and did a great job.

The first time they came they did not get the carpets clean and broke my faucet. So I called them and offered to give them a chance to make it right and they said they would send a more advanced crew at no charge and get the carpets cleaned. My son said it was the same guy they sent a last time. My husband called the manager and they said they would come over and watch him and make sure it got clean. They made some snotty remarks about the carpet being so dirty, but we bought the place it was not us. In the end they did get it clean, did not break the faucet and did not charge us extra. It took some doing but I did get good service out of them. You should be there watching them. He put the faucet back together but I turned it on and it sprayed everywhere, a new faucet. They lied about sending a new person and did not really do it until we called back. It was like pulling teeth until we got good service. There was not a lot of professionalism involved. They showed up on time.

They looked great when the guys were finished. The only problem was their machinery ran out of gas in the middle of the job, so they had to leave and come back. This made the whole process longer, but I was still more than satisfied with the appearance and cleanliness of the carpets when they were finished. This really was the main thing.

Went like clockwork. Everything was done as expected.

Was happy w/ the service, thought the price to clean the dining room chairs was a little high. Fellows that came were very good in explaining what they were doing.

Came on time Cleaners very professional One room, stairs, and hall looked great In the other room I asked for a stain to be treated and he said no problem. Carpet cleaned and after dried , stain still there There was promotion for $99 for 2 rooms and hall so I did not mind paying for stairs.However when he handed me the bill he added $28 for deodorizing room where there was the stain. I did not ask for that to be done but was charged, He said he had to do it as getting stain out room would not smell right without the deodorizing. Also there was an $8 fuel charge that was not ever explained when I made the appointment or before he started but was tacked onto the bill So my bill ended up being $36 more than I expected Ask them up front for all charges and tell the, do not do nayhtring unless you ask me first also they have talk after to get you to buy products they make. They are expensive and I would not recommend the stain remover especailly as it did not work and is $22 a bottle. above I said I would use them again but there is no button for maybe

They are very pleasant, arrive on time and do a through job.

The crew that came to my house was wonderful. They were both very good, worked very hard. They had the right amount of steam, because it did dry out, which amazed me. The carpets were clean. The price was OK, I was in such a rush and I gave them the wrong dimensions over the phone, they quoted me a price, but it wasn't exorbitant. They were very helpful and they were very professional.

Showed up on time. Total job start to finish was about 1 hour One of the guys actually found our dog once and returned him to us. Bonus points :-)

The above caption says it all

I submitted an on-line request for an estimate, then submitted the appointment request. (My feedback to the company was to send a confirmation of the appointment right away, rather than a day or two in advance - I made my appointment about 2 weeks in advance.) The day before the appointment, I received a call to confirm the time and to let me know the crew would call again about an hour before their arrival. That happened. The crew was neat, very professional, and very efficient. They did offer to do additional cleaning, but they were not pushy about it. The work was very satisfactory. I would definitely recommend Stanley Steemer based on my experience with these two gentlemen. I have no basis of comparison for cost other than additional on-line quotes. Stanley Steemer is competitive on that basis. Note, however, their system is water-based. If someone is interested in having upholstery cleaned, they should know in advance if their fabric must be water or solvent cleaned. If the fabric is not color fast and a water-based treatment is used, the colors will run.

I set up an appointment with Stanley Steemer online for a Saturday appointment. I detailed specifically that my unit was on the 4th floor in a very large apartment building. After wasting my Saturday afternoon waiting for them, they showed up with the wrong equipment. They didn't have enough hose or a portable unit available. I called the dispatch agent that confirmed the appointment and he was very rude. They took no responsibility and wanted to charge me more for them to come back the following Monday with a portable unit. I had already move my furniture in order to be ready for them and have been displaced to say the least. After a second phone call and a threat to go to the BBB, they agreed to wave the new fee and send another crew on Monday morning. I told them i had to work and they promised that i would be the first appointment at 9am. I agreed. Its Monday morning, and they have not arrived as of 11:20 am. I called them and they said that they botched the appointment and will be at my house between 12-12:30 pm, waisting my entire monday morning. If it wasn't for my furniture being stuffed in my kitchen i would have cancelled and moved on with another company. Incompetence in scheduling is the only attribute I have for these guys. I am using the time i have to write complaints about them in hopes that i can educate the masses that call these guys for a Saturday appointment.

This company and the cleaners scheduled a time, sent me an e-mail of what to do to prepare (you don't have to move any furniture), called a half hour before their arrival, showed up on time, were very curteous and professional and did an A+ job. I thought my rug was impossible to save but it looks as good as they day we bought the house.....ten years ago!!!! The price quote really surprised me as I thought it would cost a lot more....it didn't as they stuck with their quote and WORTH EVERY DIME! From now on, I plan on using them once year for a general cleaning. Fantastic work, took 2 hours, professional cleaners....you will not go wrong with these folks.

I would recommend them to others. We have used them several times. Once they hadn't done a really good job and they came back. But normally they do a really good job for me.

They do a great job, their prices are good. They are very generous and clean.

The two gentleman that came to the house were very presentable and explained everything that they could do in the bedroom to the carpet. They even told me before that a few stains would not come out easily and might linger. After about 20 minutes they came out and the carpet looked great. I was very pleased because they worked h****** a few stains and the carpet looks great.

They are reliable. They are on time. They provide good service.

Overall the service, scheduling and all service was great.

I use them twice a year, every year. This last time, I didn't like them. I called them and had them come back. There were spots left on the floor and just didn't feel they did as good a job. I called them and told them I did like the job but there were some spots on the floor, they said they'll send someone right out and they did. They got the spots up free of charge. I have always been very satisfied with their work; I was this time because they came out and corrected it.

They did a good job. They removed stains. The carpet smelled good when they finished. You couldn't even tell we had pets in the home after they were finished.

I use them twice year all the time and I am very pleased with them; except this time. Our dining room is carpeted and there is always a mess around the table. They did not get it well so I called them and told them that once the rug dries the spots are still there and that I was not happy. They said they would come back out and redo it and they did that day. They were able to get it up the second time around. They are just really nice and ask you to get as much furniture out that you can and then they move out the rest. They put stuff underneath it so it does not absorb the wet when they are finished. They clear a window and show up in that window and also call you before they come out. I will use them again in the future.

The technicians did a great job. They even helped turn a large carpet 180 degrees. They did talk about other products and we bought a spot cleaner and door mat which we needed. We were totally pleased with the experience.