Cutting Edge Of Delaware Inc

DO NOT USE THIS COMPANY!!! I paid this company over 20k to add some black top to my driveway and install a paved path and hardscaped raised bed in my back yard. This project should have taken about three months at most but dragged on through the summer and into the fall. I pointed to a picture in their catalog and said, “this is what I want”. It was a curved and flowing path that looked great. What I got looked like it had been laid out by a 4-year old and was nothing but hard angles. There is no uniform width to the path, the cuts are sloppy, the lines they took do not work well and it looks nothing like the picture I showed them. I complained so they came back and “corrected” the worst section (about 6 months later) and did that section in a curve. So now I have a completely angular path with one big curved section in it. Complete MORONS. The communication between the foreman (Sean Johnson) and his team was absolutely terrible. This was a group of hard working guys that I think wanted to do a good job but about 5 minutes after Sean would leave they would have to knock on my door and ask me again what I wanted. When I told them they would say we can’t do it like that … The poor communication was perhaps the only constant throughout this project and I had to repeatedly call and ask when they were coming back to finish etc. Sean never wrote anything I said down so it’s no surprise I had to hound him to get anything done and then explain it to him a second or third time when he would eventually show up. They also removed some trees from my front yard that were dead. I specifically asked Sean, “After the removal you will smooth this out and it will look just like the rest of the grass right?” His answer was “yes”. They didn’t sow any grass seed after the removal so of course the weeds took hold. I pointed this out and they came back to repair … 2 of the 4 spots anyways. All four locations are still uneven and full of weeds. Guess I will have to fix this myself along with all the grass around the paved path (or pathetic excuse for one). If they had completed the project in a timely manner that spring they could have resown the grass before the summer and I wouldn’t have had a mud pit in my backyard all winter. Before this project began Sean told me that “we will make sure you are happy with the final product”. After they had “fixed” the section of path that was the worst (by installing one curve into a completely angular layout) I talked to Sean again and pointed all of the above mentioned problems out including a punch list of minor issues (that I had told him about three times already) such as stones that had noticeable issues like stains or cracks or that were off colored, along with other minor things that had gone unaddressed. He said they would come back and fix everything and make the path as I had originally specified so I talked to him about doing some more work to complete my vision of the entire house. He said I will drop a quote off in your mailbox. Still waiting on that quote and for them to come back and fix everything… it’s been 6 months since that conversation. Now that the rest of the world knows how bad this company is, time to lawyer up.

Job went well. Workers were professional, prompt and courteous. Looks great. We are very happy with the whole experience.

Work lasted three days, they showed up on time as promised. Did a fantastic job. Cleaned up all debris from the construction. Paved walkways look fantastic. The area of the yard which did not drain well due to settling of the ground no longer has standing water. Fire-pit repairs look great.

I told Sean of the Cutting Edge that he could decide when he wanted to fit my small job into his schedule over the winter, which was taking a risk. I only had two conditions- one-I wanted a call a day in advance that they were coming and -two- I wanted the job done by the end of February 2012. Both conditions were met. When they started the job, they worked continuously day after day until it was finished. ( less than a week). No digging up the yard, and then disappearing for two weeks or any of those common contractor problems. The communication was excellent. I received notification in advance that one small part of the job could not be completed as originally sketched. They sought my input and approval before proceeded with completion of this part of the work. The sidewalk paving with large stones was neatly done and was top rate work.

The Cutting Edge of Delaware was the second contractor on the job- the first choice never got out of the starting gate because between the time of the initial design consultations with estimates and the time to begin the job, this family business had a falling out between family members and their ability to commit to a work schedule stalled. Not wanting to have my front yard dug up and be stuck with a company in the midst of family squabbles, I went looking for another contractor. I don't often hire contractors only on the basis of research that can be done on the Internet, but I decided to give The Cutting Edge a try. I already had drawings and designs, and getting an estimate was done quickly. I had already lost the entire gardening summer to the previous problems, and it was already into late fall by the time we were ready to go forward. The weather at this time of the year being iffy, I made an agreement with Sean, that he could choose whenever he wanted to start provided he met two conditions: 1) I was given 24 hours advance notice of their arrival, and 2) that the project would be complete before the end of January 2012. Both of these were met, although since I am lazy about checking voice mail on the house number I missed their phone call. This was a bit of a test to see how this contractor managed a schedule when given some leeway, which he passed with flying colors. The work was completed within a week of the the day the work was started , with no long intermittent delays. The work crew on site was diligent and courteous. I was impressed with the care that was taken in the removal of the existing flagstone pavers and brick edging, and the trenching around existing plants. Every evening although it was obvious that there was work in progress, the lawn and work area was tidy and neat. The end result was exactly as I had envisioned it in the design.