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4.523 Reviews
Showing 1-23 of 23 reviews
Matt C.
04/2023
heating & air conditioning/hvac
+ -1 morePLEASE DO NOT USE THIS COMPANY AS THEY DO NOT STAND BEHIND THEIR WORKMANSHIP OR PARTS!!! NORTH STAR HVAC ORDERED AND INSTALLED A DEFECTIVE DEFROST BOARD & SENSOR 2/1/23 - I PAID 2 HOURS LABOR $250 + TRAVEL CHARGE ADDITIONAL $125 PLUS PARTS & SHIPPING = $493.92. DEFROST BOARD WAS DEFECTIVE, NORTH STAR INSTALLED A SECOND BOARD 2/27/23 AND CHARGED ADDITIONAL 2 HOURS LABOR-$250 TO REINSTALL A NEW DEFROST BOARD. I WAS CHARGED LABOR TWICE TO RECEIVE A WORKING DEFROST BOARD. WHEN I ASKED TO BE REIMBURSED FOR THE ORIGINAL LABOR - NORTH STAR STATED I, THE CUSTOMER, WOULD HAVE TO WRITE TO THE MANUFACTURER OF THE DEFECTIVE DEFROST BOARD TO REQUEST REIMBURSEMENT. WHEN I QUESTIONED THE CHARGE, THE LADY GOT NASTY...
Description of Work: REPLACE DEFROST BOARD & SENSOR
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$743.92
Phillip M.
01/2018
heating & air conditioning/hvac
+ -1 moreI have had a maintenance agreement with North Star for 15 years. One December, 30th 2017, I made my first emergency call, to North Star. With that said, this is how the service call proceeded. Douglas the technician was professional, Knowledgeable and determined the problem. He did manage to get the system working for about any hour. I was informed I need a LP conversion kit. The company didn’t stock the kit and I was told it would take at least 5 days to obtain the kit. So, I agreed to the terms. The next day (December 31st) I became concerned about my pipes freezing. I started searching for another company to fix the problem. I did find a company that stocked the LP Conversion Kit. They came out and fix the problem. On January 2nd 2018, I called North Star, informed them the HVAC system has been fixed. I was then told, there would be a service charged. I explained, I have a maintenance agreement, with the company. She then said, I need to check to verify the charge. I then received two missed calls from an unknown number. Then, I received text messages from a North Star employee, “Thanks for the cell back. My guy checked the heat. It came on. It’s a spring cleaning and check up and a fall heat check up. So we need to be paid. You should get the money from who ever installed it. There is a old saying cheaper is not always better. Give me a call”. The next message, said “Make sure you share your quality new install and you would call me back and we went out at 11pm on a Saturday night when it was freezing to fix a poor install job by unqualified people”. On January 5th 2018, I received an invoice in the mail from North Star for a labor charge and travel time, in the amount of $184.50. This is a review of the people I came in contact with the company, more so then the company. Out of the 15 years, I used the company. I have never experience this kind of service. But, I have never needed them on an emergency bases either.
Description of Work: HVAC system would not heat the home, need repairs.
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Lester S.
10/2017
heating & air conditioning/hvac
+ -1 moreNeatly and efficiently
Description of Work: Replaced condenser in heat pump.
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Yes, I recommend this pro
$2,000
robert K.
07/2017
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: We had a problem with our furnace and nobody could fix it and the found out what was wrong and they fixed it.
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Yes, I recommend this pro
Phillip M.
06/2017
heating & air conditioning/hvac
+ -1 moreI have a maintenance contract with them and they come out twice a year. Any thing that needs fixed is extra. I've been using them for about 15 years. I think I've only ever run into one person that I considered to be not customer service, they shouldn't have been dealing with people. Maybe they just were having a bad day that day. All except for that one guy, they are friendly. They work with me and they give you discounts. They send you a notice that if you renew your contract within a certain day - usually every year I forget and I miss the deadline, but they still give me a discount. Just they are great at working with their customers.
Description of Work: I use them for my maintenance agreement for my HVAC.
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Yes, I recommend this pro
Phillip M.
06/2017
heating & air conditioning/hvac
+ -1 moreThey come out twice. Anything that needs to be fixed is charged separately. I've been using them for about 15 years and I think I've only run into one person who I'd consider to be "not customer service". I haven't shopped around. I wouldn't want to say they are average, because I don't want to give information that I don't know. I really can't say. I only had one bad person and maybe they were just having a bad day that day. They are good. They are friendly, they work with me, they give me discounts. They send you notices. They just work with their customers.
Description of Work: I used them for my maintenance agreement for the HVAC. They were getting me ready for the summertime. They were seeing if the system was okay.
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Yes, I recommend this pro
Casse C.
03/2017
heating & air conditioning/hvac
+ -1 moreThe people are fine. The people who work there are good people. The place is reasonable. They get the job done. It's not an A+ job, but it's mainly the people and the price!
Description of Work: They put in a whole new unit.
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Yes, I recommend this pro
$11,000
Rick D.
09/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Linda C.
09/2015
heating & air conditioning/hvac, air duct cleaning
+ 0 moreLet me preface that my home was built in 1998 and the builder used "duct board" for the heating and air-conditioning duct and returns, which unfortunately I had no knowledge of until this year. The main supply to the furnace was not sealed nor attached properly to the furnace wall. The original HVAC contractor also inappropriately installed a humidifier within the duct board main supply. The existing duct board became rancid with dirt on the inside due to improper installation. North Star technicians removed existing duct, replaced certain existing boots, used existing registers/grilles wherever possible. They removed humidifier and redesigned duct work layout and installed new supply and return duct using galvanized steel main supply trunk and foil-faced flex leads, sealed and with insulation to code. Included dampers for all supply leads. They also replaced my dryer vent with metal duct which has tremendously improved clothes drying time! I am extremely pleased North Star! Contract manager, Tom, visited on-site almost daily to oversee proper installation and to consult with the install supervisor (main technician, Al). The work ethic of the main technician Al is to be commended; he was a most methodical, knowledgeable, and steady worker who did not slack off whatsoever on the job. Sales Associate Shelly, also visited during the installation period to assure customer satisfaction. Although the house air flow has greatly improved, when outside temperatures above 80 degrees and humidity prevail outside, we still experience a feeling of 'too much wet cold air'. Please note however that our inside air handler and outside heat pump were installed by another local company in 2011. North Star did explain to us that the sizes of these units do not match, lending to improperly conditioned air, i.e., not removing enough moisture from the air. North Star did install two vents and a return to their original installation to help balance the inequity of these units. Shelly, our sales person, has stated she will discuss with Contract Manager Tom and see what can further be done to help.
Description of Work: North Star technicians removed existing duct, replaced certain existing boots, used existing registers/grilles wherever possible. They removed humidifier and redesigned duct work layout and installed new supply and return duct using galvanized steel main supply trunk and foil-faced flex leads, sealed and with insulation to code. Included dampers for all supply leads. They also replaced my dryer vent with metal duct which has tremendously improved clothes drying time!
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Yes, I recommend this pro
$5,000
James A.
04/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: North Star is using my REScheck and HVAC intent to prepare Manual J and Manual S required to submit with plans to Sussex County Permit Office for new home construction permit.
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Yes, I recommend this pro
$70
Cheryl W.
12/2014
heating & air conditioning/hvac
+ -1 moreWe learned from another service contractor (on an emergency call to our home last year) that our furnace needed to be replaced. During the summer we got proposals from several companies, and found North Star's to be most reasonable, the sales rep (Shelley) most professional and informative about the various options. Once we made our decision and contracted, they were available to install the system on relatively short notice. The technicians were courteous and efficient. We have worked with North Star on several projects in the last few years and have nothing but good things to say about them.
Description of Work: Replaced gas furnace
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Yes, I recommend this pro
$3,900
Kathleen M.
07/2014
air duct cleaning, heating & air conditioning/hvac
+ 0 moreunknown
Description of Work: replace HVAC lower level, inside and out replace all duct work, add whole house filter and UV lights. Move upstairs unit and replace all ductwork.
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Yes, I recommend this pro
$18,000
Donna D.
06/2014
heating & air conditioning/hvac
+ -1 moreThey usually come at least once a year to our house. They definitely send somebody else quickly. They have off hours call and a few of customer there before they get precedent. They will look out your situation and give you a couple of options to pick for out of self. They were very good.
Description of Work: I used North Star Inc. They did a couple of things. They had to do some immense on our HVAC, air handlers which includes the air conditioning. They help, fix, maintain, and replace them. So, they have done everything.
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Yes, I recommend this pro
$200
Mary Ann C.
06/2014
heating & air conditioning/hvac
+ -1 moreHave used this company for the past several years for spring and fall heating and AC maintenance. They are very professional, on time, and the contract cost is the best I have found.
Description of Work: Service maintenance
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Yes, I recommend this pro
$315
Joseph M.
01/2014
heating & air conditioning/hvac
+ -1 moreThey provided an estimate
Description of Work: I contacted North Star Inc
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Yes, I recommend this pro
Joseph J.
06/2013
heating & air conditioning/hvac
+ -1 moreUPDATE: However, North Star has fabricated their report immensely. First off, they DID NOT check to see if the drain line was clear on their visit of April 24,2013. I know this because I was watching the man the whole time they were here. A second service man they sent out, Scotty, discovered the drain was clogged after we had the flood. Second,I DID NOT request them to use the cracked plastic drain pan to save money. We expected a professional install job which we did not get from North Star. They never advised us that the plastic drain pan was cracked during the original install or when they were here on April 24,2013. The first tech, Jim, DID NOT pour anything down the drain nor did he go outside to check if it was running free. I know this because I was there the whole time he was in the attic doing the so called service. I was advised, buy a good source, that Mr. Jarvis fired a number of his original installers from the time period of when our install was done on 6/4/2004 due to their incompetence on many jobs. Mr Jarvis is wrong in saying we did not service our air conditioner in those nine years. We did so every year by another company because the other companies rates were more reasonable. Also, Mr Jarvis never addressed the issue of the air handler not being at the right height or pitch that THEY installed originally, nor did he address the hole, and other damage, that was caused in our ceiling by their allowing the flood from NOT checking the drain during the original service on April 24,2013. That hole was made larger by HIS service man putting his foot through the ceiling while vacuuming the water out of the secondary pan on the "third" visit after the flood. While North Star is manufacturing all of the excuses and blame on us, they never addressed the fact that they dropped the ball on the service by NOT mentioning the drain pan was cracked, NOT checking the drain for any clogs and Not suggesting the wet switch "option" to us at any time as to eliminate any chance of the problem they caused. A wet switch would have eliminated the problem had we been offered one. In addition, we did not run the air conditioner after their supposed service on April 24,2013 until almost three weeks later as there was no need to due to the weather. It's very sad that North Star will not man up and take responsibility for their mistakes or consider doing good will towards their customers when they have done wrong. It's just good business to do so. We will no longer use North Star and will make sure that everyone knows their business practices. As they say, good news travels fast but, BAD news travels faster.
Description of Work: Returned to fix a bad install that they did. On April 24,2013 we called North Star to check our system for the summer start up. They came out and checked the system that they originally installed in 2004. Upon completion they said all was good...NO SO! Unfortunately they neglected to tell us that there was a clogged drain from the air handler, which they never checked to see was clear during the service on April 24,2013 and, that there was NO wet switch that should have been installed during their original install. Also, they never told us that there was a crack in the secondary pan which was plastic. Obviously they used the original secondary pan instead of a metal one, which they claim to use. About four weeks after their service and them claiming all was good the system overflowed from the clogged drain that they were supposed to check during the original service one month before. The water overflow caused considerable damage to our guest room down below the air handler unit. The water ran into the electrical box of the ceiling fan, down the shaft and into the fan which was running at the time. Water was spread throughout the room causing considerable damage to the fan, walls, custom drapes, TV,rug, bed and bedspread furniture and there was a large water bubble in the ceiling. This all happened at 2:15 in the morning! I called North Star and they sent a tech out who discovered the drain line was clogged and was never checked to see it was clear on the original service. I thought that would be part of the service. They sent a guy out again and he said the air handler was at the wrong pitch and not high enough to drain and that they had to come out again with three guys to lift the handler and make it right. By the way, the guy put his foot through the ceiling making the damaged hole even bigger! I called the North Star office to set it up and they made me wait for six of the hottest days to do the job. When they finally did it they charged me AGAIN $279.50. I complained they should not only NOT have charged me but should pay for the damage to my room. They refused and had the Gaul to use my credit card number they had from my original payment on April 24th. This is fraud as I did not authorize that charge nor did I sign anything to authorize it! We are furious as now we're stuck with repairing the room AND a double bogus charge from something THEY should have done right in the first place! This charge is now in dispute with my credit card company and our attorney is on stand by to see if North Star does the right thing. They talked about a warranty but this has nothing to do with any warranty since they were just out here one month before the flood, and charged me, AND they did the original install and failed to install a wet switch, which would have stopped the unit in the event of water. Also, they never installed a metal secondary pan or had the air handler at the right pitch nor the drain. One last note, I offered to fix and pay for ALL of the damage in the room and asked them to only pay for the repair and painting of the ceiling but, they refused. We are VERY disappointed with North Star and their handling of the problem THEY caused!
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$279.5
William W.
04/2013
heating & air conditioning/hvac
+ -1 moreWork was performed correctly at a fair price
Description of Work: Repaired an emergency drain line
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Yes, I recommend this pro
$243.75
John S.
01/2013
heating & air conditioning/hvac
+ -1 moreOn Friday January 19, we noticed an unusual plastic smell in the house and shortly after that the thermostat on the gas furnace switched off. We have a service contract with North Star, and called late in the morning, and a technician was able to come to the house before the end of the day. We paid $99 for the service call and travel to diagnose the problem. The tech had performed the Fall service on the furnace and was familiar with the system, and diagnosed the problem as a clogged secondary heat exchanger. He had seen this problem before on other Carrier furnaces, and called back to his office and determined the failed unit was covered by Carrier parts recall. They put in an order for the replacement part that day. The part arrived on the 22nd, and the tech had heat restored that day and also replaced burners in the furnace which after 10 years needed replacement. The cost for this was $390, based on an hourly rate and additional cost for the burners which weren't under warranty. We have been using North Star for one year on recommendation from neighbors, and have been impressed with the quality of their work, responsiveness and the courtesy and knowledge of their technicians. Dealing with maintenance and repairs on expensive HVAC systems is stressful, especially in the Winter, and it has been good to find a local company that we can trust.
Description of Work: Gas Furnace Repair
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Yes, I recommend this pro
$390
Rick L.
08/2012
heating & air conditioning/hvac, air duct cleaning
+ 0 moreI called them on Friday and they came out on Monday. I got estimates for $800 and they only charged me $300. They were really good and their price was great. The woman that came out was very nice. I didn't fell like they were trying to rip me off.
Description of Work: They came out and fixed the duct work on an AC unit.
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Yes, I recommend this pro
$300
Eric H.
07/2012
heating & air conditioning/hvac
+ -1 moreThey were professional, competent and on time. I chose someone else because they offered a better price.
Description of Work: I received an estimate from North Star Inc to install a new central air conditioning unit.
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Yes, I recommend this pro
$4,000
David G.
04/2012
heating & air conditioning/hvac
+ -1 moreThey are very professional and are on time. When they say they are going to be there they come. They did one repair last year and they did very well.
Description of Work: They do a cleaning and servicing for our system twice a year.
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Yes, I recommend this pro
$175
Margueritte M.
03/2012
heating & air conditioning/hvac
+ -1 moreI have used them several times. They are really responsive. They work with the customer to get the repair done in a way that it will work within their budget.
Description of Work: They came out to repair our heater.
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Yes, I recommend this pro
Donna D.
07/2011
heating & air conditioning/hvac
+ -1 moreWe called them and they came out within a few hours. Within an hour they had diagnoses the issue, replaced a part and helped ensure the unit was working correctly before they departed. We have used them several times, and they have always been prompt and professional. We have called them on holidays--last time was New Year's Day and within an hour a technician had called and come out to the house. They are easy to work with, especially since this house is our vacation home and sometimes we need to work with them remotely.
Description of Work: Upstairs A/C unit was not working and we had guests arriving in a few days. Temperatures were scheduled to hit the 90's!
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Yes, I recommend this pro
$170
Contact information
30968 Vines Creek Rd, Dagsboro, DE 19939
www.northstar-hvac.comLicensing
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Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Metal Fabrication & Restoration
FAQ
North Star Inc is currently rated 4.5 overall out of 5.
No, North Star Inc does not offer free project estimates.
No, North Star Inc does not offer eco-friendly accreditations.
No, North Star Inc does not offer a senior discount.
No, North Star Inc does not offer emergency services.
Yes, North Star Inc offers warranties.
North Star Inc offers the following services: Residential air duct cleaning, humidifier, sheet metal fabrication, air purifiers, heating & AC.
Contact information
30968 Vines Creek Rd, Dagsboro, DE 19939
www.northstar-hvac.com