NHance

It was fine they did a wonderful work, they were very professional, they cleaned up after themselves.

It was a very good work they were very professional. I would highly recommend them.

Albert (owner) came out the next day after I called them to give me a quote. We were able to agree on a reasonable price and schedule for the following week. His crew was prompt, courteous, and professional. I didn't have to take anything out of my cabinets. I only had to clear the counters. They did an excellent job. They thoroughly cleaned the cabinets. Touched them up were needed. Sealed them and finally put on a new polyurethane finish. The cabinets look like new. Very pleased with the work. I had previously contacted Kitchen Tune - up (Main line) and they were more expensive and I would have had to empty all my cabinets. I also contacted the Kitchen Tune- up in Middletown and they just blew me off and never returned my many calls. We wanted to have this done for a long time and we are glad we finally found Albert and his team at NHance.

They look wonderful! Very organized and easy to work with. Everything they said they were going to do, they did. Even spruced up a worn looking cabinet in our bathroom.

Albert told me that they would need a full work week, 5-6 days, to complete the job. My wife and I had not moved into the place yet, so it was empty and ready for work right away. I got a call from the office saying that they would do the job in 4 days, first bad sign. So I paid half up front and the work commenced, and since you cant really get a look at the floors until they are finished, I had no idea what the status was. Once completed, I was able to examine the floor in daylight and at night, and I was very upset. The edge sanding was wavy and completely dished out along the perimeter of the entire floor, I mean really deep cuts dished out of the floor, you can actually feel it when you walk on it. Along with drum sander dishes sporadically throughout the floor. The coats of poly on the floor were uneven, puddles in some areas, drips, and really thin spots as well, maybe even spots that didn't get coated, and all of it with dust and debris evenly stuck throughout the finish. Very disappointing, I wish I could post pictures, it is really bad. I called their office and asked to set up a meeting with Albert before I was to give them anymore money. The secretary said ok, and when the meeting rolled around, no Albert, this guy named Chris, who worked for a different company, Delaware Wood Renewal, showed up. I showed him the problems and there was no protest that the work was not good, but he did say things like, YOU really shouldn't have had your AC on when we were sanding and finishing, and edgers are a really difficult tool to use, bamboo floors really shouldn't be sanded, and there is really no way to fix this. He asked what I wanted to do and I asked for money off. He said he needed to go call Albert, he left the house, returned, I am sure not having made a phone call at all, with an offer of a free floor cleaning as compensation. I was treated like a sucker, and was made to feel like I made this happen. I didn't know what to do, so I told him I would be in touch. I slept on it, well not really, I couldn't sleep, and I called them a couple days later and asked to have Albert call me and that I wanted a full refund of my money. Still no call from Albert, instead I was called by Chris, saying that I needed to give them a chance to fix the mistakes, which was surprising since he did clearly say that he couldn't fix the dishing in the floor. But, I let them try, and again, they did a horrible job. They went in a scrapped out about 20% of the dished areas, leaving the rest, and leaving a horrible ripped up wood texture in these areas. They then re-screened the entire floor and recoated it, all in about 8 hours. Same results as before, uneven application and lots of dust and debris in the finish. When I arrived at the house the AC was blasting, and I am sure it was blowing all of the dust into the finish. There was dust all over the walls, and my kitchen cabinets were scratched all along the bottom. I called them again the next day asking to have Albert call me, and said that they would not be receiving anymore payment from me, that I still wanted a full refund, and that I was going to get a second opinion from someone else. At this point I was really angry and I knew that I didn't want them in my house ever again. Another floor refinishing company did eventually have a look after I moved in and said that they would have to do board replacement along the entire perimeter, and then sand the entire floor again, and it was going to be really expensive. Essentially, Nhance said they could do my floors no problem and then threw my job to their sister company, Delaware Wood Renewal, and they butchered my floor, I have never been able to get in touch with owner since, and it looks like I am out $3000 with a floor that is in many ways worse than before and looking at having to hire another crew to come and fix it in the future. Do not hire this company, they are not interested in taking care of you, they want to do jobs quickly and cheaply with unskilled laborers, and then rely on a customer's ignorance in order to lower and manipulate your expectations. Get several quotes, and don't put much stock in someone that says they sand really "fancy" and "complicated" flooring, and that your's will be easy. As of now, 12/10/15, I have yet to hear back from Albert, and I am sure they are happy to just have my $3,000. Its has taken me a long time to clam down about the situation in order to write a mostly civilized review. I guess I just have to file this under "new home owner's lesson learned".

The cabinates look like new! I am elated with how nice they came out. The team that did the work were very polite and professional. The only issue encontered was that my cabinates have a translucent gray stain that was hard to match. I contacted the cabinate manufacturer and they were able to send me a quart of the stain that I provided the crew. The whole job was done in one day. Couldn't be more pleased.

roughI made an appointment (along with several others) to have a rep from NHANCE to come out for a simple Screen and Finish of about 1400 sq feet of hardwood floors at a home we just purchased. Immediately upon greeting their representative I explained to him that my partner and I had made several appointments today because it was the only day we could both afford to take the time to get people in our house to do quotes, but not to worry because I would walk him through and show him the house while my partner and friend (who was also there) tackled any other contractors who may swing th (we had tv mounting and a plumber scheduled 30 mins apart). The representative had a cold and annoyed attitude from the begining, and thats putting it nicely. As I showed him the home I was upfront in telling him that the purpose of the call was to get him to measure the room's floors and provide us with a quote for what we wanted, so that we could compare prices and weigh our options. As we walked thru upstairs I asked questions but his replies were short, uninformative and dismissive. I got the feeling he wanted to be left to measure so I told him I would let him to do his thing and to give me a shout incase he needed me for anything or had any questions. He said ok, I excused myself and came downstairs to join the TV guy, who was clearly more interested in engaging us in explaining what he was sent out to do. Not a minute after I came down I saw the NHANCE rep walking downstairs, I asked if he needed anything and he said he was just going out to his car. I looked out the window and he was sure enough pulling away. No explanation, no goodbye, no thanks, NADA. Now, I'm not sure if he did this because he had to work on a rainy day (boo-hoo), if it was the fact that we were and quot;younger lookingand quot; homeowners, because we were a gay couple, or maybe because we didn't bake him scones and brew him tea, but it was the most unprofessional thing I've ever experienced as a homeowner. And I should add, this is our second home. Cause you know- gays and their expendable incomes. If you're looking for flooring try Ziggy's. Awesome guy, lic, insured, bonded. Respectful, courteous and even took the time to explain floor refinishing, screening and coating all while he measured. Who'd of thunk it, right?

unknown

They did a terrific job and were really great! From the estimator to the worker -- they were all wonderful to deal with. The only pain in the process was that I had to put all the knobs back on to the cabinets.

He examined my cabinets, told me that he didn't feel that I required his type of service. He indicated he would call me with names of people whose service might be able to fix my kitchen cabinets. I was very thankful that was so professional and didn't try to sell me something that I'd be unhappy. I wish all repair would be this frank and honest.

The finish on the cabinets was restored to the point where the cabinet looked brand new.

I used NHance

The hardwood floors in my foyer and living room were showing their 30 years of wear and tear. They were in good shape overall but looked dingy and dull. These gentlemen came in and within 8 hours the floors are better than the day we moved in. They gleam and are just gorgeous. I cannot stop looking at them. For an extra fee, well worth it do to the floor plan of my home they used a UV lighting treatment that allows to walk on them and use them the same day - highly recommend this. The technicians are highly professional - they moved and replaced all the furniture. The price is not cheap, but the quality shows and was worth every penny.

All appointments were punctually kept, estimator and workmen were friendly and professional, and the cabinets look great, almost like new. I had a minor problem with reinstallation of some hardware and it was resolved promptly, the same day I called. The price was very reasonable in view of the marked improvement in the appearance of my very old cabinets.

The company did an exceptional job. Albert was professional and was proud of his product as he was not forcing us into anything when he came to show us what he did. He told us what they would do, showed us some samples and told us when the work could be done. Just an overall fantastic experience and as I stated, I've had several people look at the kitchen and were amazed at how different my kitchen looks. People thought I got new cabinets!

Excellent and much faster than we thought it would!

The price quoted was very reasonable compared to refacing, which I also got an estimate on from someone else. Albert showed up promptly for the appointment. He showed me samples of his work and offered to take 2 of my cabinet drawers and do a trial refinishing on them. When he returned my doors to me, I wasn't 100% happy with how the finish came out - too much of the old grain showed through for my taste. Albert immediately offered to do a second coat to allow less grain show through. I gave him a paint chip to show him the color I wanted, but the doors came back too white when I looked at them in my kitchen - I wanted more of a cream. It turns out that the lighting in Albert's shop is different than the lighting in my kitchen; I also noticed in the paint store that the color looked different than in my kitchen. Rather than try to argue with me, Albert immediately agreed to try a different color. He stated that how things look in my kitchen is really the only thing that matters, not how a finish looks somewhere else. Excellent pro-customer attitude! On the next sample he first checked the color match in natural lighting before bringing the door back to my house. The resulting match was really good. I truly appreciated how concerned he was with getting a color/appearance I could be happy with. I ended up not using NHance because I decided to change my cabinet layout and get new cabinets. However if I had gone ahead and done the refinishing, I would have hired this company. Refinishing is much much more cost effective if you are happy with your kitchen layout as is.

A crew of three men showed up promptly and worked diligently throughout the day with no breaks. They had no radio playing, but merely worked the entire time. Our cabinets had printed grain on the doors and drawer fronts which were badly worn from over 25 years of use. They were able to restore and blend the finishes very well. There were some rough dented areas especially around the sink which were difficult, but turned out satisfactory enough considering their condition. All in all we feel that we accomplished exactly what we had expected.

Our light oak cabinets had 20 years worth of grime and watermarks. We decided to go with this method rather than refinishing, since we like the color. The crew of 3 showed up promptly, cleaned all of our cabinets, gave them a light sanding and sealed them. The results are amazing.