Desmond Heating & Cooling Solutions

No wait. Great work

I was tricked by the good reviews, but they will rip you off. Firstly, they canceled on me twice, the first time literally hours before they were supposed to arrive. But okay, things happen. Then again the day before. Not good, but fine it is the summer, it is busy. The charge was $375 for three hours of work with two technicians, a $95 diagnostic visit, and $350 to replace a contactor and capacitor on my AC unit. $820 in total. When I heard the price of the parts I figured they must be expensive. Come to find out these parts would probably not even cost $100 on their own. To confirm this, I called the business asking for the model number on the parts that were replaced (it took three calls to finally get a response to my inquiry). I finally get a call from the rudest man I've ever had the displeasure of speaking to. The dishonesty was staggering, I was almost speechless. Oh the AC unit's still working ain't it? Oh you agreed to pay did not you? Oh you call two weeks later to dispute the price (I called three times, the first only three days after the repair)? Oh I'm so busy and you are bothering me with this. I never did get that model # because he did not know it Guy also hung up on me even though I was completely civil with him. Do not use this business; there are plenty of other good trustworthy repairmen in Philly that deserve your money.

The two technicians, Brian and David, were phenomenal! They were incredibly kind, informative, and patient with me as they assessed my HVAC and vents. They explained the entire process and why what they were doing is important based on the type of system I have. As a relatively new homeowner with an old home this is very important to me. They did a thorough job of cleaning my air vents and dryer vent and I feel confident they left my home cleaner and much safer than when they arrived. I would highly recommend this company for all your HVAC needs.

Provided quote without requiring a service fee. Returned with knowledgeable technician and did excellent work without unnecessary upsells like I experienced with several competitors.

Knowledgeable, friendly, thorough

Desmond responded to my inquire in a timely manner. They came out and explained everything to me, and allowed me to ask questions as he was completing the work. Price was reasonable, and they had great customer service.

They did a great job working with us to figure out what was wrong with our heater. The first tech did not have the right equipment but they booked to come back the next day at no additional cost.

Same-day install. Exceptional expertise. Superior service. Highly recommend this group.

very professional and knowledgeable about the heating system. I will definitely call them back when is time to get the new furnace.

Really nice and helpful. Did a good job. It just ended up costing a lot more /taking more time than they estimated to replace my thermostat.

Good service but tricky procong

Professional and did the job in a timely manner.

Desmond and his team were great! The technicians Hector, Bryan, and Daymeon were awesome and very knowledgeable. Definitely recommend.

Super nice, very informative, ran a whole bunch of safety checks for no extra charge. Will definitely be hiring again.

good and honest

Workman was experiance in the type of boiler that I have and answered all of my questions.. I will hire this summer for air conditioning

He did a great job. I was very pleased and will hire them again.

Prompt service, smooth process

On time and professional!!! Also affordable!

Very responsive

Desmond contacted me immediately and scheduled an appointment. Then they were able to fit me into the schedule a day earlier and called to see if I wanted to move my appointment earlier. Pete came and was prompt, polite and very knowledgeable. He fixed our ac and last night we slept well as our AC finally worked. I highly recommend Desmond.

All interactions were professional. Very good communication. Everything was explained. Awesome!

A little more expensive than some others but quality service and communication.

Na

In my opinion there is no one that can do better than Desmond heating n cooling. I have already recommend them. Service is top notch. They r very thorough with the work that they do. They are very clean. I donâ t know what much more I can say. They are simply the best.!!!!