Window Pros by Terri Fitzgerald

This company changed their tune the second a deposit was placed. They were unresponsive to calls, completely failed to respond to voicemails, failed to appear to scheduled appointments without any notice or apology and never even completed the job. The owner, Terry Fitzgerald, will tell you every excuse in the book for her repeated errors and repeatedly failing to service you -- completely wasting your time and never resolving any issues. She proceeded to tell me that everything is in shambles in her life and that she is under a lot of stress, and while admitting that it has negatively and detrimentally impacted us, she still refused to resolve the problems in a satisfactory manner. Clearly, she does not have the ability or resources to get any job done well, let alone even just completing, at bare minimum, the work she promised to do. The "professional" installer she refers to is her very young son who does not appear to know what he is doing. In fact, he visibly tore the paint off two doors, leaving us in a worst off position then when they started the installation. Broken and/or missing parts, missing items that were claimed to be ordered but never delivered, a repeated failure to show up on time and a monumental inability to complete the job -- they never even finished the installation. It has been months for what was supposed to be a promised "one day" installation. This business is disastrous and should not even be operating.