About us
Business highlights
125 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
4.7224 Reviews
Showing 151-175 of 224 reviews
GARY G.
07/2010
plumbing
 + -1 moreprofessional and timely, but $500 for less than two hours of work (and does it really take two hours to do those four things?), was simply too much. Follow up call with Stevens Co the next day confirmed that this was accurate and that $500 was what it should have cost. guess i need to find a cheaper provider.
Description of Work: snaked two outdoor drains and fixed two leaky indoor faucets.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$500
David Z.
06/2010
plumbing
 + -1 moreThe initial experience of the repaired pipe was not bad however I had also spent time with them to provide a quote on repair a pipe from our water meter to inside the building. They took all the measurement and never called back. I called back a week later and was told someone would call me right back and again no call back. I called again no call back. My final call was to tell them not to bother. Big waste of time.
Description of Work: The plumbers repaired a broken toilet pipe. They quoted the work for $600 however took them less time the their hourly rate would have cost.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$600
Jane R.
05/2010
plumbing
 + -1 moreEasy, efficient, fast, rock solid service. Could not ask for better.
Description of Work: Memorial Day weekend....easy fix to replace disposal.. It was easy for the person on call to respond to my stinking disposal problem. Old and worn out a new one was installed in minutes. Know what he was doing from the getgo. I had no doubts that he was completely on the right track.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
HELENE Q.
04/2010
water heater repair
 + -1 moreInitially Mike only gave me an estimate for an expansion tank, but I decided to replace everything because the heater was old and it wasn't cost effective to replace the expansion tank now and then discover I would need a new heater. (I'd already had some repairs over the past few years.) When the plumber, Will, removed the old heater we discovered that some concrete needed to be repaired. He did this additional work despite the extra time required. It was a painless experience and everything went well. I'd definitely use them again. One reason I selected Stevens Co. is their 24 hr.service.
Description of Work: Received three estimates and subsequently had Stevens Co.install a hot water heater.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,300
Donald B.
02/2010
plumbing
 + -1 moreCalled Stevens Co. on 2/25/10 to schedule service. I was given a window the next day between 10 am and noon. I requested that they call me when they were on their way out. the next day I received a call at 9am they arrived at 9:30 and were finished by 10am. The plumber triple checked for the leak before he left. At no charge, he also checked another tub to make sure there wasn't the same problem with it.
Description of Work: Leak in bathtub drain.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$145
David B.
02/2010
plumbing, drain cleaning
 + 0 moreCalled 2/8/1010 at around 4pm and got the answering service. This was during the aftermath of DC's biggest snowstorm in quite some time at 24". I left my info and they did not call back. Morning of 2/9 I was on the phone with another plumber and they finally did call, caller mentioned that answering service had given him the incorrect number. Told him they were my first choice and I would be home all day. He said they would call when the technician was on his way. About an hour later, knock on the door the guy was already here. No call, but I guess no harm no foul. He sized up the problem and attentively listened to my description of the plumbing as I am pretty familiar with the layout. Retrieved proper tool from the truck and had it cleared within about 30 minutes. Tested the drain by running washing machine and also filling sink and watching drain time. Total time start to finish about 1 hour. Service man was pleasant and I am pretty happy that they were able to fit me in during a pretty chaotic time for the city.
Description of Work: Snaked out the lateral serving the washing machine and kitchen.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$230
Eleanor D.
12/2009
plumbing
 + -1 moreThey were able to come the same day we called with no emergency charge (we live a block from their offices). The plumber they sent did a good job and helped us troubleshoot another possible problem.
Description of Work: They came to clear a blocked bathroom sink drain and were in and out in less than an hour.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$180
Luke B.
12/2009
heating & air conditioning/hvac
 + -1 moreThe first time they came out everything went fine and it was pretty normal. The second time, though, there were some issues but they compensated me a little bit for it. Overall, they are okay. I was charged their standard service fee both times.
Description of Work: Stevens Co did some radiator work for me.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$240
Mercedes M.
12/2009
plumbing
 + -1 moreScheudled service to meet my availability, arrived on time, cleaned up when finished, and reviewed each item with me. will use them again.
Description of Work: replaced faucet in bathroom, added cutoff valve in basemetn for outside hose
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$350
Gerald D.
11/2009
plumbing
 + -1 moreThey showed up on time. Very friendly and professional plumber. Pre-warned me that the faucet replacement might crack a tile, but was very careful and the finished work looks great. All caulking was neat. Clean-up was thorough. Only problem was that one of the joints leaked and was not discovered until after they left. I understand that this happens from time to time with soldering. The office was quick to respond and the fix was easy. No water damage occured.
Description of Work: The pressure in my bathtub was very low. Stevens diagnosed the problem as in the fixture, but was unable to find the replacement parts. So I elected to replace the whole bathtub/shower faucet. Included replacement of cut off valves.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$950
Samuel R.
11/2009
plumbing
 + -1 moreThey were excellent. I had a leak in the middle of the night. They came out within an hour and fixed the leak. I?ll definitely use them in the future.
Description of Work: I hired Stevens Co. for getting some plumbing work done. They fixed a leak, a month ago.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$275
JANET W.
10/2009
plumbing
 + -1 moreI put in an emergency call at 2:30 due to the leak from the toilet. The woman answering the phone explained the charges for an emergency visit and the likely timing for arrival. I received another call from the owner confirming that someone would arrive by 4:30, which he did. He did excellent work, had a wide array of tools and all the necessary parts with him on his truck, and could not have been more pleasant or professional. Excellent job. I would definitely use them again.
Description of Work: Parts were replaced to fix a leaking toilet that had dripped through the ceiling below. Leaky kitchen faucet was repaired, and a bathroom faucet was realigned to the center of the sink bowl.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$160
Adriana S.
09/2009
plumbing
 + -1 moreThe connection between two pipes had corroded, which resulted in water leaking when the bathroom faucet was turned on. I received a recommendation for Stevens and gave them a call. While they said someone would likely be out around 1 in the afternoon, they were actually able to get someone there earlier. They quickly identified the problem and corrected putting in a new pipe. During our conversation, i also learned how Drain-o contains acid and if it cannot get through a clog will actually start to eat away at the pipe. They were prompt, efficient and corrected the problem very quickly. The two techs that were out were polite and professional. I even received a thank you post card in the mail.
Description of Work: noticed that where two pipes connected water was leaking
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$350
Lora M.
09/2009
plumbing
 + -1 moreThe technician who came was professional and personable.
Description of Work: Company came to check a leak in my ceiling. The cut two holes in the ceiling where the leak was, but could not find the leak. They checked all possibilities,but were unable to findthe leak. At my request, they installed access panels to close up the holes.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$648
Daniel K.
09/2009
plumbing, sewer cleaning
 + 0 moreThe downstairs bathroom clogged up after a 4th of July problem. When it continued acting odd even after plunging it open, we called Steven's in to snake the line. They were able to come the day after I called and they quickly let me know it was actually a partially clogged sewer line and began clearing that. Mid-job, we noticed a little water dribbling out the front lawn that clearly smelled of sewage--not good at all. The line was now clear, but obviously there was a more serious problem. Steven's began working on a quote for a full dig and repair and came back shortly after to run a video camera down the line to diagnose the problem. Luckily for us, they discovered that the problem was on the city's part of the pipes, so they arranged for WASA to come make the repairs. Overall, the experience with Steven's was great. This was my wife's and my first major disaster of home ownership, and we felt we were in great hands the entire time. They did a great job keeping us informed when the job went from routine to huge, so we never felt in the dark or completely overwhelmed by the process. The prices were a little higher than I think we could have found elsewhere, but they were completely upfront about everything, including fixed prices for most routine work, and I felt that the quality of the experience was worth it. And even my mother-in-law, who happened to visiting, complimented the staff's professionalism during the work.
Description of Work: Started with a clogged sewer line, discovered the line was broken, video taped the line to identify the problem, and arranged to make repairs with the city.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,400
REBECCA H.
08/2009
plumbing
 + -1 moreAs I said above we were very pleased with this company. Everyone was competent, cordial, and the prices and services were reasonably priced!
Description of Work: We contacted Steven's for an estimate for 3 things we wanted done in April 09. We called them then to see if the estimate could be edited to do 2 of the 3 things, but did not hear back. Nonetheless after a few months and after our choice to have someone else do one aspect of the job because they were readily available to come while we had scaffolding up for some masonry work another company was doing for us, we contacted Steven''s to complete the 2 other task on the estimate. Not only did they schedule us within a couple of days, they honored the estimate for the completion of work in August 09. They installed a lovely new toilet in our tiny bathroom and installed a new sink faucet which we supplied. We asked and received excellent recommendations on which manufacturer of faucet we should purchase. We had researched another highly marked neighborhood plumber on Angies list, but found out that we would have to order and have a toilet delivered, and that if we worked with them we would have to measure the space ourselves in which the toilet would be placed. We did not feel competent that we understood toilet clearance enough to do this, so we were very relieved that Stevens had come to our home to both measure, recommend, and bring a well respected brand of toilet to our home to install. We purchased our faucet on line and learned during the estimate that it was important to have certain components of the faucet be metal and not plastic which would wear and insure early and additional repair. David was our service person. He arrived early and supplied his own shoe covers. He was personable and competent. He did the required job in a professional and cordial manner. Micheal came to our home to price out the estimate. One could tell that he knew what he was doing. He recommended a perfect size toilet for us on sight and encouraged us to look up the line of product (gerber) on line. We would use them again because they make it easy for the customer.to get efficient work done on their home at a reasonable and competetive price.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$610
Wendy W.
08/2009
plumbing
 + -1 moreWe originally scheduled Stevens Co to repair a leak in the pipe under our kitchen sink and snake all the lines in the house we'd just bought. They did that, but also discovered our toilet was leaking underneath. Through a series of phone calls (we weren't home at the time), we were able to have them fix the toilet issue as well, although it was a lot more involved then we originally understood. They did work hard to complete the job so that we could have a working toilet by the end of the day, and also gave us a little discount because of the unexpected work and time. However, we didn't hear back from them for over a month as to how much we owed them (I called a couple of times, was told they had computer issues and were still trying to figure out how much we owed.) We'd given up on hearing from them, when we finally received a call telling us how much we owed. We agreed to the price, but had to call again for a detailed invoice to be sent to us (they originally sent only a credit card merchant receipt). Overall, we were happy with the work they did, but not so happy with the lack of responsiveness we experienced.
Description of Work: We originally scheduled Stevens Co to repair a leak in the pipe under our kitchen sink and snake all the lines in the house we'd just bought. They did that, but also discovered our toilet was leaking underneath. Through a series of phone calls (we weren't home at the time), we were able to have them fix the toilet issue as well, although it was a lot more involved then we originally understood.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,000
RONNA L.
07/2009
plumbing
 + -1 moreI had originally made an appointment to have two bathroom sinks repaired, but when the plumber arrived, I requested that he also change the house water filter and fix a running a toilet. All of these problems were fixed in the same visit. The plumber was knowledgeable, neat, helpful and friendly. I would definitely use Stevens Co again.
Description of Work: The house water filter was changed and tested; two bathroom sinks were snaked out; a running toilet was repaired.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$600
Ricia W.
06/2009
plumbing
 + -1 moreThey were prompt, efficient and punctual. They took time to explain to us what they were doing and cared a lot about customer service and what we thought about it. Their prices were competitive.
Description of Work: I used Steven Co. last week and had the drain snaked out.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$230
GISELA M.
04/2009
plumbing
 + -1 moreRobert the technician, was a little late but apologized profusely. He worked quickly, and rant the dishwasher & faucets to make sure all was well before he left.
Description of Work: Removed air gap & put loop on drain hose for dishwasher. Replaced bend & t.p. on kitchen sink drain.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$312
CHARLOTTE D.
03/2009
plumbing
 + -1 moreI wasn't very happy with them. They came back three times. They did make some adjustment in price. They were really unable to take care of the problem that I had. Their prices were average. They were courteous.
Description of Work: I called them out originally because I had rather high water bills. It turned out that the problem was a water main leak. I had to call specialists in the water main business. They did fix toilet leaks for me.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$450
Deborah G.
02/2009
water heater repair
 + -1 moreRobert Jackson from Steven's Plumbing was professional, thorough and honest. He spent more time assessing my hot water heater than any of the other plumbers I called who simply advised me to get a brand new hot water heater. One company (Footes) made three separate trips, switched out the elements and still didn't fix the problem. Robert Jackson explained what he was doing as he was doing it and saved me $1,000 and a lot of needless worry. You are in good hands with this company.
Description of Work: Made sure the two thermostats on my hot water heater were communicating with each other.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$179
Daniel B.
01/2009
plumbing
 + -1 moreI had previously had a plumber (from a bigname company supposedly in the business for over 100 years) tell me that the filter is not the issue and I would probably need a repiping that would cost more than $5,000. John, the plumber from Stevens Plumbing, was a no-nonsense guy who solved my problem for nothing more than the $75 visit fee. I also like that I was able to call at 12 noon and they gave me a window of 2-4pm and showed up inside that window. God bless these guys! Saved me a lot of headaches and hassles and now I can take a normal shower again. I agree with those who highly recommend this company.
Description of Work: I had low water pressure in my house. The plumber came over to check it out. He quickly saw that this was due to the whole-house filter in my house. He flipped off a valve in order to re-route the water away from the filter, which was reducing my water pressure drastically. In a minute the problem was solved.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$75
John & Maggie H.
01/2009
basement waterproofing, wells
 + 0 moreIt went well. They didn't just install the sump pump, but cleared out additional drains and built a system to funnel into the pump well. They could have just installed the pump, but they focused on fixing the problem of water pooling in the stairwell.
Description of Work: They installed a sump pump in our basement to prevent water from pooling at the base of the stairs leading to the basement. They also had to clear out some of the drains leading into the basement stairwell.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,500
Jessica T.
10/2008
plumbing
 + -1 moreGood. I was charged exactly what was estimated, the plumber was very patient while we tried to get the water shut off in my building, and he did exactly what I needed him to do.
Description of Work: I needed some new valves installed on my kitchen sink in order to have a dishwasher installed and I needed the sink to be moved over a couple inches.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$725
Contact information
1351 Quincy St NW, Washington, DC 20011
http://www.dhstevens.comLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Wells and Pumps,
Drain Pipe Installation,
Basement Waterproofing,
Gas Logs
FAQ
Stevens Co is currently rated 4.7 overall out of 5.
Stevens Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stevens Co offers free project estimates.
No, Stevens Co does not offer eco-friendly accreditations.
No, Stevens Co does not offer a senior discount.
Yes, Stevens Co offers emergency services.
No, Stevens Co does not offer warranties.
Stevens Co offers the following services: Residential & commercial plumbing repairs & installations - sewer & drain line cleaning and jetting, fixture replacement, hot water heating, circulator, sump pump replacement, water heater, boiler, gas conversion, sewer line video inspection, bath & kitchen remodeling.
Contact information
1351 Quincy St NW, Washington, DC 20011
http://www.dhstevens.com