Service Master

Pretty good, done a good job,

leaking refrigerator

Smoothly completed work.

The refrigerator was a brand the company did not work on frequently yet the technician was able to diagnose the problem and diligently followed up to obtain the necessary technical manuals and parts to repair. The technician proactively kept me updated on where he was with obtaining information and parts and was very prompt in scheduling. This was the most diligent repair service technician we have encountered - highly recommend.

Everything turned out fine. They were able to fix the issues as best they good. This company was very easy work with. I would use them again.

I was impressed with how responsive they were the morning I called for a repair. They first gave me a date for a few days away. I asked if the work could be done sooner, and they gave me an appointment for later that day. The repairman showed up on time and had the part we needed. When he told us the job would be $275, and I took a look at the part, I had some concern about how much we were paying for it and the labor. I'll admit, I don't know much about appliance repair, but the part looked like a relatively simply plastic device. Before I had a chance to say anything about the price, he told us that he would take $40 off the price of the job. I told him we had his Angie's List coupon that would give us $30 off. He said, "That is why I took off the $40." I still thought it was a little steep, but after the almost two hours, the house call and the part, I feel like it was more fair than I first thought. He wound up working for close to two hours (and I will admit that I didn't think it would take that long). He did a great job cleaning up after himself, and all that was left was a fixed washing machine. Not a trace of water or work. That was impressive. I assume the gentleman was a subcontractor, because he didn't show up in a company truck and didn't have a company shirt, but that didn't cause any problems. The only confusion I had was when I went to fill out this report. I looked at the receipt he gave us, and the name of the company on the receipt did not match the name of the company I called. I'm not sure what that was about, but I do believe it was Service Master who sent him to us, and I appreciate that they found a way to help us the day we called, rather than make us wait another 2 or 3 days. I will call this company again. I appreciate how responsive they were, and I am impressed with the quality of the work and worker they sent out. It is just too bad I don't have their name and number on the receipt.

My 9-year old refrigerator and freezer stopped working, and water was leaking out onto the floor of my kitchen. I called ServiceMaster (who I found on Angie's List) was told told that they could have a technician there that day. They gave me a time window of 1-4. The technician let me know that he was on a bigger-than-expected job and that it would be towards the later end of that time window. He then called again to let me know when he was on his way. He arrived at 3:30. The technician (Sohi) was professional, and courteous. He quickly diagnosed the problem and explained it to me. He had the needed parts and equipment with him and was able to fix the problem. The melting of everything in my freezer caused a bit of a mess, and when he left, there was less of a mess than when he got there. Further, he gave me an accurate cost estimate and provided a discount so my total came in under his estimate. Everything seems to be working smoothly again. I would highly recommend ServiceMaster.

Very nice and knowledgeable serviceman (had engineering degree from India) and I was very happy with outcome. He explained the problem was common with my model of refrigerator but the replacement part would prevent the problem from occurring again for "many years." I shared my experience with neighbors in my building (a condo). However, several neighbors in my building who have had the same issue have told me that their repair was only about $250.

They did a good job. We've only used them once. I have nothing special to say but they did a fine job. The price was acceptable or little above as it didn't seem particularly high given what it was.

The repair man was on time. He was professional. He explained the problem and how he would fix it. the problem was fixed within an hour. I would call them again for any appliance repair.

They came out to see why my dishwasher wasn't working; they determined that I needed a new one. When they called back a few days later to give me the estimate for a new motor, they were very honest in saying that it might not be worth it since I could get a new one for the same price. I appreciated that honesty, and would go back to them in the future because of that.

We woke up to a warm refrigerator and called Service Master at 7 am. They had a technician here before noon and replaced the compressor. The technician was one of the best we have ever worked with. We would highly recommend them.

Went OK but worker did not wear professional clothing, just looked like an average joe, not a service man.

Not well: The 2013 quote was somewhere between $200 and $250. They now want $295.00. When searching for the part online, it seems to be around $50.00. I will try to find someone with more fair pricing.

We probably paid a $110 or a little less than that. We were able to give them one of the discounts that were offered. For one thing; because I have worked so much with customers, the very first thing that I noticed was that; the man who answered the phone was in a good mood. It was not like he was overly perky or anything like that. He was professional, bright, warm and friendly. He spoke to me as though he was eager to receive my call as they could do a service to me. They had to come for two days because we did the part and even on the second day they were to come back with the part he had to come a little later because it was not initially where he thought it would be; he kept in contact with me. The service person kept calling me to give me the update of where he was that he was on his way that he had secured the part and he would be at my residence within a few minutes and he was. I was just very impressed. This was very carrying, bit too friendly and just bubbles on the water; try to shy and we are gone. We plan to call them back for the dish washer and our oven as soon as we have the money for it.

Tenants washer broke down and I called Service Master. They answered the call directly (no voicemails) and set an appointment within 48 hours. The serviceman arrived within the window period, identified the part that needed replacement and completed the repair on site. Only negative was when I tried using a discount coupon they post on their website. The repairman said the price he quoted "included the coupon discount" (but I hadn't raised the coupon when he prepared his estimate) and the coupon didn't reduce the cost. Seemed pointless to even post it if it wasn't going to reduce the fee. Cost felt high, but the job was handled on time and the problem solved in the first visit.

My husband dealt with them more and he was pleased with them. They were quick to respond and set up an appointment. They were friendly and helpful, and didn?t try to oversell us on anything. We were pleased with the work they did. We have not had any issues with the quality of their work. We would use them again in the future if necessary.

The refrigerator still was not working properly after the first visit. I had to call them back and they didn't find anything wrong. My refrigerator still is not working to my satisfaction but there was no reason to call them back again. I was told the washer was just going to be a temporary fix and I was OK with that.

The person who came out went through the warranty. He said it was under warranty and that they would cover the cost no matter what. He came out when he said he would. He came out quickly and was on time. He charged a certain amount and we sent it to our warranty. We only have a certain deductible to pay, I can't remember whether it is $50 or $75. I cannot recall the bill that he sent. My husband was the one who worked with him. He was good.

I called on Saturday morning because my dryer wasn't heating up at all. They came out later on that afternoon and surveyed the dryer and determined that there was a bad safety fuse. They replaced it and all was restored. Timmy was very courteous and professional.

Very well with no problems or issues.

I was initially impressed, in that I called on a Sunday and they came a few hours later. He took a conservative approach, and said if it didn't work to call him back. Within a week it wasn't cooling again so I called them back. He came back and recommended that I call Maytag because he didn't think he could fix the problem. I was told that he would refund the money I had paid, since they did not fix the problem. But the refund never came. I therefore cannot recommend them - although they were prompt and courteous, they neither fixed the refrigerator nor fulfilled their promise of a refund.

Great, came within an hour of being called and removed a lint clog. Really saved us, since we were moving the next day and had a tenant taking possession of our house then as well.

I called the company. They made an appointment for the next day in the afternoon. The technician was running late and called us. We were available later, so he came after the original time. The technician's name was Lucky and we were lucky to have him. He examined the icemaker. He diagnosed the problem as the water line. My husband had turned off the water valve accidently so no water, no ice. However, lack of water burned out the water pump at the bottom of the fridge, which had to be replaced. Lucky tested the pump with a diagnostic tool, which showed that the pump didn't work. He replaced it; my husband turned on the water supply and the icemaker worked just fine. Lucky also changed the light bulbs in the fridge, which kept burning out because we had the humidity set too high. Excessive moisture burns out the bulbs. The initial service charge of 50.00 was deducted from the cost of the repair. Our fridge is repaired and we are happy customers.

Excellent. I called on Sunday afternoon at 3pm and the technician was here within an hour. Repair only took 30 minutes. Technician was very professional.