Polar Bear Air Conditioning And Heating Inc

He was right, works fine except when it gets over 100, and even then nothing too bad. Work was done quickly and professionally and at the estimated cost. would recommend them to everyone i know.

Both units required inspection of the outdoor compressors and the indoor air handlers. Johnny identified and fixed all problems expeditiously -- within about 90 minutes.

Upstairs air conditioning was not working, and I left a message first thing Monday morning (6/7) requesting that someone come take a look. They called me back relatively quickly (within a few hours), and I was given a window of 1:30-3:30 when a technician would arrive that afternoon. Technician arrived at 3:30, and took fan motor cover panel off of air conditioning unit. Inspected the thermostat and air conditioning unit for 10 minutes, and came to the conclusion the fan motor needed to be replaced. Since I had recently had the phone motor replaced by another company; he suggested that I call them back; otherwise he estimated the work to be about $1,000. He left, and gave me a bill for $120. I called the other company (Unique Indoor Heating and Cooling), and they came out a few days later to inspect the system. Their technician checked a couple of things then went to the fuse box for the house -- the circuit breaker had been tripped; he flipped the breaker, and the unit immediately came on. The fan was not blowing out a significant amount of cold air though so he replaced the capacitor, and the unit has worked fine since. I called into Polar to complain about the shoddy service/estimate they provided since I basically wasted $120 on a service/estimate that was a waste of time (and had to pay another service estimate fee from another company when they should have diagnosed it correctly the first time) -- seems like a/c repair 101 would have the technician check the circuit breaker. The person I spoke with listened to my story, and apologized, but when she asked what I was looking for beyond an apology, and I replied that a conversation with her manager and a refund would be nice; she said that she would only agree to pass my info along to her manager. I still have not heard anything back from them. The sad thing is I used them for a service visit a year earlier, and I was very happy with their service, but unfortunately for them; I won't use them again, and I will be happy to pass along my thoughts about their poor service.

This is a very responsive company. When you have a problem with heat or a/c, you want someone to come quickly. Every time I call them they're available very quickly, and their staff is courteous and professional. We thought we had a big problem with our boiler but the technician explained that the problem was in the chimney/flu. Easy to fix, and no need for an expensive repair to boiler. We will continue to use Polar Bear.

After installation, the air conditioner began to leak and did damage to my upstairs ceiling. Joe promptly sent over painters who sanded down the damaged areas, did not lay down appropriate masking, and proceeded to get paint on my hardwood floors and banister, and leave the repaired areas mostly unpainted-- saying they'd require another layer and that they'd come back. They never did. Now it's 2010. The boiler made it through one winter without any problems. Now in the middle of its second winter, it's causing the whole house to shake when it turns on. I called Polar Bear and they've told me their services are no longer under warranty, and that it'll be $120/hr and $70 for a visit.

We asked for estimates from 3 companies to replace our old heating and AC system with an new energy efficient system. The Polar Bear sales rep arrived on time and gave us a well-informed estimate. Not only was he knowledgeable about the system, but he was also knowledgeable about the IRS tax laws that gave us the largest tax break for our investment. The price was good. The work was performed based on our time schedule. The work was done in one day. They cleaned up after themselves and were very efficient and friendly. The new system works great. I would definitely use them again. Although we did not negotiate a better price, I get the impression that they will negotiate a better price if you ask them.

Polar Bear owner, Joe Kelly gave us the best cost estimate of two reliable contractors we contacted from Angie's List. In fact, the cost with Polar Bear was about 2,000K less than the other contractor, even though the products were the same. The crew came out on time, were very careful and efficient, and had the whole thing up and running within four hours. We live an historic row house with a flat roof and I was concerned about damage to the roofing material, which is new. But we had the roofer out to check the job after the AC went in, and everything was done well and without any damage to the roof. The AC is quiet, efficient, and reliable. I recommend Kelly and his team.

They were reasonably priced. I liked their option best of the different companies that came out. They had the best solution for our older home. They did a good job. It took a little longer than they said it would. I had a couple of small issues that came up. They came back and fixed those and didn't charge me.

Phoned at 10:00am and was able to get a same day appointment for 5:30pm. They were not the cheapest quote, but I had to have the work done that day.

I was very satisfied with Joe and his team, and cannot recommend this company highly enough. They are responsive, knowledgeable, and give continued good service after the sale.

The 'work' performed for me was giving me lots of candid information that was greatly appreciated. While some contractors refuse to give free estimates (for fear of getting to a job site and the work being out of their scope or giving estimates that are used for the purposes of comparison shopping), Joe came out and established that the work was outside of his area of expertise but proceeded to walk through to get a feel for what else needed to be done and gave a lot of professional advice.

It was a positive experience. They took care of it quickly. I guess one thing that points to their professionalism is that they broke my porch light while they were doing the install -- I guess the ladder banged it somehow -- and they immediately ran out and replaced it. They brought several lights from the hardware store for me to choose from and then installed it for no cost. They installed the furnace in one day with no problems, like they said they would. It had no impact on my schedule; I didn't have to be there. It just went really smoothly.

They were very prompt and came out the same day I called them. He fixed the problem right away. The price was what they estimated that it would be. He was very professional and I would hire him again.

After discovering that my heat was operating only on "emergency", I looked outside at the compressor and noticed that the fan blades were not turning. Being afraid to run our unit only on "emergency heat" I turned the system off completely and called Polar Bear to see if they could come out the same day. They came out that afternoon, determined we needed a new fan motor, and came back the next day to install it. They were friendly, prompt, and efficient, as I had experienced earlier this year with a regular service check.

I would suggest that if you use them you request the owner of the company to do the work.

Fine. I used another company because they don't install pumps.

Called because the blower in the air handler was making making noise and not moving much air. Before calling, I assumed that the blower would have to be replaced. The technician removed all of the air filters (very dirty) and tested the blower - it was fine. He monitored it under varying load conditions for 30 minutes to be certain that it was ok. Excellent service and integrity, could have easily sold me on a new blower motor.

Had I not checked this furnace for 3-6 months, the efficiency of home heat would have been drastically reduced and unfiltered air would have unnecessarily sooted and dusted the furnace motor, reducing its lifespan. My wife called the owner of Polar Bear to express our concerns and to ask that someone come and remedy the problem. Instead of trying to understand and help, the owner began defending the workmanship of the installation, became upset, and was questioning the validity of our complaints. Although the owner agreed to send out the installation mechanic, he acted like he was pissed off that we were even bothering him, and his attitude toward customer service was poor. The mechanic that was responsible for the original installation showed up on Tuesday with a service technician. The first thing is they showed up more than an hour late and offered no apology for their lateness nor did we ever get a call that they would be running late. From the time the mechanic entered my home, it was obvious that he reflected the same pissed off poor attitude of the owner. His original tone, demeanor, and comments to me, much like the owner, was that we were just calling them out for some B.S. However, once the mechanic saw how the furnace had not been properly sealed and attached to the return air duct, he lightened up a little and then made the repair. The mechanic did not remedy a repair to constructing a brace or sleeve for the filter. His solution was a band-aid approach to just jam the filter into the furnace space and left me with a comment that there was really nothing else they could do because of the age of the home and the ductwork. The mechanic never offered an apology for the poor workmanship of the furnace seal, nor did the owner ever call afterwards to see if our complaints were resolved. After the owner was paid, he was basically indifferent to customer service. When Polar Bear gave us their original cost estimate, they never said anything about needing to modify the furnace that would need to be installed; limitations of the equipment or service with the existing home; or of additional costs that would be needed in order to the job "right". I was only told about these limitations after I paid for the system and service. If I had it to do over again, I would not hire this company, nor would I recommend their crummy workmanship and crummy customer service attitude to anyone.

The price is right. You deal directly with the owner; you don't have to go through a lot of middle men so if something goes wrong, you deal directly with owner. They seem to be courteous, honest, considerate and efficient.

The service call went very well. The approach was professional and timely. The technician, Kyle was about customer service and even arrive early!

Fast service. The guy that came out turned off the furnace and told us we needed a new one and provided an estimate for the work. We have a home warranty, so we didn't end up using Polar Bear, but the guy was really nice and was available by phone to explain to us and the warranty company what the problem was.

This is very unprofessional. If a company miscommunicates with a customer, they should rectify the situation. I would not recommend them.

My husband and I contacted three companies to give an estimate on replacing our boiler and our thermostat. Two of the three companies informed us that we did not need to replace the boiler because it was in good working condition (we didn't have a problem in the past, it just was a little beat up during construction last year and we didn't know if it needed replacing or not). The representative from Polar Bear informed us that we only needed to get our boiler vacuumed because he noticed a bit of rust above the flame areas and suggested that we get it vacuumed to ensure efficiency in our heating for this coming winter. This Polar Bear representative was very nice and professional. While he was still in my home, he called his office and scheduled an appointment for the coming Thursday morning at 7:30am. On Thursday, Kyle, the Polar Bear representative showed up just before 7:30am. He was in shabby shorts and a T-shirt. When I opened the main door, he told me he was here to replace my thermostat and check out my boiler. Then when I opened the storm door he darn near knocked me over as he walked past me. I had to stop him to get his name. He proceeded to walk in my dining room looking for the thermostat. He didn't give me the opportunity to show him where it was. He was very unprofessional from the start. After he saw the thermostat, I showed him in the basement where the boiler was located. I informed him before he started working on the boiler that he was to vacuum the boiler. Practically ignoring me, he began checking the boiler. I told him that the first representative checked the boiler and he was only there to vacuum. He completed the check of the boiler and then asked me if I had a vacuum. When I went upstairs to get the boiler, he had the audacity to take a CRAP in my bathroom. He was in there for more than 15 minutes. I had to ask him if he was OK When he finally came out, he went to replace my thermostat. While he was replacing my thermostat, I went down to see what if anything he did to the boiler and noticed there were three screws on my floor from the boiler. When questioned about it, he stated that he needed a different vacuum than the one I had and he couldn't vacuum the boiler because he didn't have his boiler. He would come back once he had the vacuum in about a week to put the screws back on. He then gave me a bill for $355 for the work he did not do. When I asked how much for the thermostat he stated $295 (ridiculous price for installing an $80 thermostat). I only paid for the thermostat and called their office. The lady that answered the office phone informed me that she would have management give me a call and as of today, I still have not heard back from any at Polar Bear.

It went really well. I was a little taken a back, since he arrived in plain clothes (no uniform), in an unmarked van, with not even a business card to hand me. However, he performed a great job, even offering to vacuum up his mess (a rare offer, in my book).

Kiel was brusque and dismissive from the moment he arrived. He claimed that the plumber that had been by in the previous hour didn't know what he was talking about, and ignored the information I gave him about the leak (which the plumber had cleared up before telling me to call an A/C tech), since he said he didn't see a leak, he couldn't comment on it. He also said that my unit was 7 yrs. old and would probably have to be replaced soon, and that it was clotted with dog hair (I've lived here for 5 1/2 yrs, the previous owners didn't have a dog, and my dog is a shih tzu, so he doesn't shed). He was so unlikeable that based on that alone I wouldn't use this company again.