Polar Bear Air Conditioning And Heating Inc

Heating and Air Conditioning, Water Heaters, Electrical

About us

Family owned and operated. We’ll get the job done right and in a timely manner. We respect your home, from the planning stages of an installation to cleanliness during any visit. We respect your busy schedule and punctuality is important to us. That is why we’ve made a commitment to be local. We respect your trust. That is why we work efficiently and at the very highest standard for our customers, and we stand by our work. Ask your neighbours about their experience with Polar Bear Air Conditioning & Heating. It will be our pleasure to do business with you.

Business highlights

24 years of trusted experience

Services we offer

Commercial air conditioning installations, replacement, maintenance & repair, thermostats, changeouts & ductwork systems, gas furnaces, boilers.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.6221 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
6%
3
4%
2
3%
1
8%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 201-221 of 221 reviews

Mary M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Polar Bear A/C & Heating was recommended to us by the building management company which was great because we knew that they would be familiar with the logistics of the building's air conditioning and heating system problems when they occur. They replaced the entire air conditioning system for our condo. The replacement required the technician to go up on the roof where the individual ac units are for ea condo. Due to the elevator being replaced at the time, they needed to get to the roof via a crane. From the beginning to the end of the job, they were punctual, very clear about the cost as well as what needed to be done. They also worked with our tenant in a very professional manner. Polar Bear A/C & Heating did an excellent job. We would definitely hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,700

Camilla H.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DONALD S.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: New heat pump installed in my one bedroom apartment. I am very pleased with the results and the process. Service was prompt, responsive to my needs, and high quality. | |Only wish I had thought to ask if variable fan speeds are available. Would be nice to have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,850

John M.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced a heat pump in a very difficult area

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Josefina D.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Joe and his team where absolutely great to work with. They were on time and extremely tidy. They were also the best priced. I would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Aurelia B.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced central air con system

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

robert D.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I asked them if they would install an A/C compressor that I had bought for $1,300 on line. They said, "No, we have to install our own (same quality, same tonnage) for $3,800 plus labor."

Rating CategoryRating out of 5
quality
4.0


Response from Polar Bear Air Conditioning And Heating Inc
To protect our customers, it has always been the policy of Polar Bear Air Conditioning & Heating, Inc. to only install equipment we purchase directly from licensed, certified distributors to ensure its quality and authenticity. All too often, equipment purchased online by customers is defective, damaged, or not the correct replacement necessary for the installation or repair. Polar Bear cannot warranty the performance of any equipment that has not been purchased through a licensed local distributor who will guarantee factory-matching components.

Daniel W.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: New AC unit and coil, unit craned onto roof

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,100

Charles A.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Seasonal maintenance and repair to airconditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth N.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Polar Bear Air Conditioning was great - I chose them based on the reviews on this site and was not disappointed. My a/c had stopped working, and I was afraid they would not be able to fix it in one day. The Polar Bear representative arrived promptly (exactly when they said they would)and quickly and efficiently got to work. Apparently a run capacitor had burnt out and needed to be replaced, which he did. They had fantastic customer service and he was quick, friendly, and, most importantly, fixed my a/c. Would definitely use again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mary M.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Polar Bear replaced a complete air conditioning system in our condo during one of the hottest periods in Wash DC. Everyone I spoke to was very professional, easy to communicate with and punctual. This was a large job which required replacing a compressor on the roof as well as work inside the unit (each condo has their own separate unit on the roof). At the same time, the elevator was being replaced hence they had to lift the compressor via a crane. Polar Bear explained everything regarding price for the crane, which I agreed to, and other costs as well prior to starting the job. Due to the heat wave, they were extremely busy but were able to fit us in. Upon completion of the job, our tenant was very happy and we have had no problems since. We would definitely recommend Polar Bear as well as use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Carson G.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed air flow and fuses.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Joan W.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Repaired Air Conditioner, then after that contracted with them for annual cleaning of AC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Annette C.
03/2014
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They took 12 hours of labor to install a compressor and charged my credit card without giving me the total.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$1,900

Response from Polar Bear Air Conditioning And Heating Inc
This review deserves clarification. Polar Bear has documentation of four separate discussions with this customer concerning cost of the repair, which all occurred prior to charging her credit card. In addition, the customer is aware that this was not solely a compressor (main engine) change out, but the reversing valve and txv valve needed replacement due to the original compressor failure, which could never be diagnosed prior to the compressor replacement. The cost of all three of these repairs comprised the total cost of $1900.00. We have documentation of those discussions as well. It is important to note that we did not install the original system, that needed extensive repair work. We were surprised to read this review, and have contacted the customer to discuss the misunderstanding. However, she has not returned our calls.

MERLE J V.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann B.
02/2014
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Cleaned and did a furnace check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Jon K.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Billy G.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They provided maintenace and adjustment to my heating unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Ann B.
07/2013
5.0
electrician, heating & air conditioning/hvac
  + 0 more
See above
Description of Work: AC was not operating. He went into the attic where the system is located and reconnected two wires. Was done within 15 mins.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

June B.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
See above
Description of Work: Tom Kelly made the initial service call on 12/27/11 and tried to troubleshoot my defective furnace. My furnace was over 13 years old. When he surmised that the furnace couldn't be repaired, he suggested that a purchase a new one through his company. I had been without heat since 12/13/11 so I wanted to get this problem solved. I was able to get an appointment for installation two days later, which would be 12/29/11. Mike, Sr., Mike, Jr. and Gary were the technicians that installed the Utica furnace, circulating pump and thermostat. They were punctual, pleasant and went straight to work. They completed the work before noon and Mike, Sr., explained to me in "layman's" terms how the boiler and thermostat work. They cleaned up and said their "goodbyes". Everything went smoothly. I appreciate that through Angie's List I was able to get a great company to meet my needs and I got a discount through the website as well. This is very important, as the furnace is an expensive purchase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JENNIFER W.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
(
Description of Work: We had just returned from a week in Ohio and soon discovered that our furnace didn't seem to be working. It was freezing inside. (Fortunately, we'd brought our cat with us for the trip!) We contacted a couple companies to see if they could come take a look, including Polar Bear Air Conditioning and Heating. Joe from Polar Bear called us back right away and said he'd come take a look. When he saw the furnace, he let us know that it was actually a swimming pool heater (!), which he said some people will use to save money. Anyway, it was kaput. In the meantime, we'd learned that real furnaces are really pricey and can cost up to $10K. Joe and his team installed a nice, new real furnace for a VERY good price of $4900. His team also made sure our radiators were working well, and Joe even made a special trip back that week to check on one of them. We're very impressed with Joe and his team. He knows a lot about heating and air conditioning (we had our central air installed by him too) and their approach is professional, efficient, and affordable. There's no one we could recommend more highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

Contact information

1045 Wisconsin Ave NW, Washington, DC 20007

https://www.polarbearairconditioning.com

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705149640
Trade License Locale
VA
Trade License Authority
Virginia: Contractors
Trade License Expiration
01/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Electrical

FAQ

Polar Bear Air Conditioning And Heating Inc is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Polar Bear Air Conditioning And Heating Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Polar Bear Air Conditioning And Heating Inc offers free project estimates.
No, Polar Bear Air Conditioning And Heating Inc does not offer eco-friendly accreditations.
Yes, Polar Bear Air Conditioning And Heating Inc offers a 5% senior discount.
No, Polar Bear Air Conditioning And Heating Inc does not offer emergency services.
Yes, Polar Bear Air Conditioning And Heating Inc offers warranties.
Polar Bear Air Conditioning And Heating Inc offers the following services: Commercial air conditioning installations, replacement, maintenance & repair, thermostats, changeouts & ductwork systems, gas furnaces, boilers.

Contact information

1045 Wisconsin Ave NW, Washington, DC 20007

https://www.polarbearairconditioning.com

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 4:00 PM