Keyed In LLC

It was okay. They could improve on their pricing. The workers are fine. The pricing is like really high compared to other companies.

Romeo's large crew did the work quickly and efficiently. One tree was challenging because it overhung the roof, so a worker ascended the tree to remove some branches before it could be cut down. I asked them to rake away mulch and then replace it afterwards.

It didn't. I scheduled the service, and the day before they were scheduled to come, they called to say they didn't realize how far away I was, and that they would have to reschedule. I went to the yellow pages, found another locksmith who came out the same day. The problem was fixed in 15 minutes.

service was prompt; attitude good with technician but he took a very long time for work that seemed pretty straight forward - no odd doors or angles, just regular take out and rekey in that we bought a new house. That said, the locks all stick in the house, front door does not close easily with the lock.

Not good, they did not honor Angie's list coupon as it was written. The offer said it includes a lock and it did not.

This was a $99 big deal and there was a little bit of a problem there. It was supposed to include the price of the rollers and so on, but when he came he said it didn't. I ended up paying a lot more. They came out right about a week after I purchased the big deal. As soon as they left the light went off on the garage door opener so I had to replace it. The man who came was very nice, but it was not what I expected. What was positive about the experience was that it was a prompt response and he was efficient. Either Angie's List has to someway talk to these people so that they know what is included and that they don't question the person who bought it. He was very fast getting the work done.

They kept changing their prices. They could have a set price and not give you three different prices.

I wasn't there but by the time I got there, it was finished. It didn't take them that much time because literally, from my job to my house is about 10 minutes drive. By the time I got here, it was finished. I had somebody here that let him in. He called me when I was on the way but by the time I got here, he was done. I asked her what he did. It turned out fine. I don't have any issues with it. I gave them a B only because it took them a couple of weeks. The service itself was fine. For quality, I can't complain.

I didn't feel like the guy knew very well what he was doing. I asked him why my remote was having issues controlling the garage door, and he made simplistic suggestions like "have you changed the batteries in the remote?" He really had no idea. Finally I called the manufacturer of the garage door opener, and they asked "do you have LED light bulbs in the garage door opener?" Well, yes, I did, and it turns out that LEDs emit a frequency that interferes with remote signals. Seems like he should have asked that. Now that I switched to CFBs, the door has been opening fine. I expect a garage door professional to know basic stuff like this. The $99 tune up wasn't worth the money. He replaced the rollers (which are very cheap) and sprayed WD40 around. Not worthy of $99!

Keyed In were prompt, professional, and did excellent work. No reservations about using them again.

The locksmith returned the following business day. He made minor changes to the lock and replaced the plates on the drams. In my opinion, that made all the difference in the stability of the lock and all is well. Thank you Keyed In for hearing my concerns and acting quickly to resolve them.

I was very pleased with the service. He called when he was on his way to our house, arrived on time, was very personable, and explained what he was doing. The garage door works very smoothly now.

He performed in an excellent manner, he is knowledgeable, honest kind & most it all he made me feel safe so yes, Mr. San Touch is the bomb!

This contractor is absolutely horrible when it comes to customer service, competency and professionalism. They came out to install my doors in February. The front door and the storm installation and framing was fine. However when they went to install the storm door for the back of the house, they told me that it does not fit the existing framing and that they had to install (or retrofit) framing that would hold the storm door. Yet the framing work they did has gaps all around it. It is also uneven and not flush with any of the interior framing. I paid them for storm doors and installation to reduce exposure to outside air, not to create gaps and easy access for external air to get in. It is my impression that they did not properly measure the existing framing for the back door, otherwise they would have ordered and installed a storm door that fits the existing framing. Nonetheless, if they were a competent door company, they should know how to create a frame that not only fits the back storm door they sold me, but also can be properly installed onto the front of an existing door frame. The framing they built for the back storm door had to be installed on top of the existing framing so they did that and they built framing around it but it looks really bad and it has numerous gaps. There is a large gap between the current threshold and the storm door. It is so large that I can stick my hand through it and touch the back porch. There are also gaps around the caulking of the storm door where I can see outside. What is even worse than that is the fact that they keep sending workers out to fix it that are not trained on how to do framing. It looks really bad and it looks like an amateur has done the work. It has been two months that they have been trying to fix THEIR bad framing job and they have been to my house at least 5 times. What is even worse is the fact that they owners do not seem to care. They keep giving me the run around and sending untrained craftspersons to fix the door framing and gap for the threshold. I even had one of the owners come to my house, after I called to complain about the work. When the owner (Shay) came to my house, he told me that the framing was not their responsibility because it was framing for the existing back door. However they were supposed to be installing and repairing the storm door framing, not the existing door framing. AND he should have told me when I initially ordered and paid for the doors, that they either couldn't install storm door framing on top of, or in front of, an existing door frame. OR he should have told me that they had to rip out all of the existing door framing and install framing to fit both my existing back door and the new storm door. In either case, the owner never told me that the existing door framing would create issues. Nonetheless, I do believe it is THEIR responsibility to install the necessary framing needed for the back storm door when I paid them for both the storm door and installation of the storm door. Why in the h*** would I not expect them to be responsible for, and competently trained on how to install door framing of the storm door when I paid them for both the storm door and for installation of the storm door?! Less than two weeks ago, I had an appointment for someone to come out, yet again, to fix the framing yet no one showed up. This was for Sat, April 9, 2016. I called their office, their receptionist apologized and then made an appointment for today, April 19 for their worker to come between 10-12pm. Yet this morning when I called the office, Shay answered and said that their worker would be here instead between 12-2pm. Again I had to call myself to learn about this change, no one called me. He never even apologized for the no-show from April 9th. The problem is that they keep sending untrained workers AND no one from this company calls me to tell me what's going on. I have to keep calling them myself to try and figure out if and when they might come back out to finish the work and fix the bad storm door framing and threshold gap problems THEY created. What is MOST appalling is that their other owner told me over the phone this afternoon that they've spent $200 or so on materials to try and fix the framing and threshold. Well first of all, I didn't cause this problem, THEY DID! Second of all, I gave them more than $5,000 to pay for all three doors and the required framing. So he should not have the audacity to tell me how much money they spent to try to fix the problem THEY created! Today was my last straw! They sent a locksmith to my house, who is not trained on how to do framing. They locksmith told me that the part that the company provided to fix the threshold gap was the wrong size and he also was not trained on how to fix the door framing. He said the owners would come back out in the near future to fix the door framing and the threshold gap. I am DONE! I can't keep taking off of work for them to keep coming out and pretending like they know what they're doing. I NOW HAVE TO FIND AND PAY A NEW CONTRACTOR TO FIX THEIR BAD DOOR FRAMING JOB! I will never use this company for anything ever again. If anyone wants to see pictures of their bad framing work, I am more than happy to share them. -Rolanda Rascoe

We have used their service before in our garage with no complaints but I was very disappointed this time. I had asked in writing to have 2 commercial deadbolts. My husband who was working intermittently at home and requested adding a commercial locking door knob to the front door. The front door locks are sturdy and seem secure. I wasn't pleased but I could have lived with the garage door knob lock replacement; however, it is worse than the previous standard builder's lock. It appears to go no more than 1/8 inch into the plate. Also none of the plates on the doorframes were replaced/upgraded. This was suppose to include a security check. He should have noticed that his work there did not appear very secure. Hoping for a re-do.

He didn't install the cable correctly, he should of went under the floor but he didn't have enough cable so he just left if across my living room floor. He was also suppose to install security cameras through the Ethernet that I can view through computer and he did not. The real problem is that I did not get a hard copy of the invoice for the original estimate of the job. They told me the total job was going to cost $4700, however it came out to be $5100. I attempted to get the original invoice from the SP, but they never cooperated with that request but finally sent out an invoice but it was for the $5100 not $4700. I then contacted them again to get the make and model information of the items listed on the invoice, in which they refused to provide. I ended up taking apart DVR to get the serial number and found that the company that makes them only charges 179.00 however the he charged me 585.00 for the exact same one. This was the one item I am sure I was in the right ball park regarding the price. Additionally they didn't leave me any manual or information on the equipment or how to use the. I have asked them over ten times to send me the information, and they continue to give me the run around. A quick start to the DVR is not helpful when I also have a monitor, and multiple new installations as well.

Technician was on time and explained all options to us. Once we selected on option it was installed within a half hour. It was reasonably proceed. Technician was very informative.

Great! Very professional & knowledgeable

San the tech. was very professional and explained the entire procedure, he was detailed and completed the job. Very please.

Actual service took less than ten minutes (was supposed to be $150 value). Spent more time working up further repair needs up to full replacement, though they said were probably not immediately neccessary. Couldn't help believe discounted service was just way to try to get further work. However, they were very professional about it. Never did receive hard copy estimates as promised.

I would highly recommend them. They were very professional and kind. They got the job done quickly.

I scheduled the appointment for 10am on Monday, April 11. At 1007am I called to confirm that the appointment was still on. The young lady that answered said she would call the salesman to get an estimated time of arrival. I explained I would like to have had a phone call to tell me he was running late. That's when she said the person that booked the appointment would have told you there was a 2 hour window. I told her "you booked the appointment and nothing was said about a 2 hour window." She said "oh." She said she would call me back with an estimated arrival time. The salesman called minutes later wanting to confirm if I would be home for the appointment. I told him to cancel. All that I require is either prompt service or a phone call telling me you're running late. To spend up to a couple thousand dollars for 2 security storm doors, (estimates from previous companies) I expected prompt service or a notification that they were running late.

San was prompt, courteous, professional, knowledgeable, and efficient. He explained the options available and provided estimates for them. He cleaned up well when the job was complete.

We had him come out to do a garage door service. We wanted him to work on the motor, the door and when we told him that's what we wanted, he said if we wanted him to cover the motor, then we'd have to pay more. We had just moved in and we wanted the whole thing checked and they were going to charge us another 200 dollars to do the two motors on the two bay garage and we said no. They said we only paid for them to put grease on the door and tighten the screws. We sent them away. We didn't have them do anything. We ended up calling them just to get a refund on that. They are not clear so it can be deceiving. I think they were late.

Excellent –sag explained everything-costs, process, best products etc. I would request him again-very animated!