Elite Cleaning Services LLC

I've used Elite for a few years now. While the service wasn't terrible, this last time the came was unacceptable, disgusting and unsanitary. The maids started in one bedroom and got blood on all my new bedding and upholstered headboard. I was home and rather than coming to get me, the proceed to do the same thing in the next 3 bedrooms. Blood on every single piece of bedding and the upholstered headboards. I contacted Elite and they refused to do anything about it. They wouldn't even speak with me on the phone. I got an email saying they won't do anything. I would not recommend a company whose employees would be so unsanitary and a management staff that refuses to work with clients to make a situation right.

The regular people I have is much very good and very good about calling me ahead of time.

They did an excellent job and I would highly recommend them to anyone. I moved away and don't use them anymore but I would use them if I were still in the area.

The team arrived within the one-hour window and was quite well prepared, professional and prompt. We have engaged them for weekly cleaning as a result of the

I used Elite Cleaning for over 2 years. Initially the quality was satisfactory but the quality gradually diminished over time. My main issue with Elite was their inability to adhere to a schedule. The time we agreed on was between 1 and 2 pm. One week they would arrive at 3 pm and the next week at 11 am. The final straw was when they showed up at 9 am. I was not at home. My husband who is disabled was upstairs. They proceeded to knock and ring the door bell for 10 minutes. My husband finally made it to the door and sent them away. When I returned home I sent an email to the manager and told him we no longer were going to use their services. He apologized profusely and said he would send them back at 1 pm and there would be no charge because of the inconvenience. They never showed up and I never used their services again.

Cleaning varied based on the team, average at best. Cleaned wood floors with water despite being told not to. Broke items, said nothing and left. Management was atrocious, overcharged my account, constantly confused appointment date, poor follow-up to calls.

I've had them come every 3 weeks for a few years. The cleaning quality is excellent; they don't move everything to clean and over time I found they don't dust some shelves, tops of cabinets, and the top of the fridge, but the quality is much better than other companies I've used and I've been very happy with it. Friendly ladies who work hard. They broke the glass in one photo and just left it - I wish they'd left a note - but no major problems. The management is atrocious and the reason I'm looking elsewhere. Poor communication whether by phone, email , or text - often unresponsive and brusque. They are terribly disorganized. Email reminders of arrival time are often wrong - I'm not even sure they tell the team. A few times I asked, at least a week in advance, to change the schedule, and got no response without repeated methods of contact, and then almost always they called the day of the cleaning and say they'd forgotten the key and was someone around to let them in? Today was their normal cleaning day, they scheduled for 10:30, emailed me at 11:15 asking if someone was home to let them in (they have a key); then rescheduled for tomorrow. I'm done.Their billing has been accurate and that's about it.

It went very well. They came on time and worked very quickly. They bring their own supplies and work in a team in a well ordered system.

They were quite good. I'm still using them. We're on a regular basis now--every three weeks.They come out every month. Last week, before Thanksgiving, they came out. They're coming in a couple of weeks again.

My house is spic and span and smells good. I am very pleased with their service. I recommend them to anyone whether your job is big or small.

They called me approximately two months after the service was performed to say they did not take payment from my cc on file with them. I checked my records there was never a call from Elite Cleaning. They dropped the ball on charging me at time of service. The cleaning portion is great, however they do charge more than other house cleaners in the area comparitively. The customer service part is less than satisfactory.

They were very promt. The manager came first to look at my home and tell me everything they would be able to do. I was late being home for the service but they were very flexable with getting back to me. I loved how he set the table for me and told me everything to expect. I was very satisfied and will be using them again. ~9/28/2016-- Very unhappy with how this company has treated me since the first and second time. They were a no call no show. I find this to be very unprofessional and I will not be using them again.

They were good. They gave their 100% effort. The best part was they were on time. The worst part was the communication of the management of the company. They should get someone to answer the phone when customers call and someone that can speak English.

This left a very bad test in my mouth.

This cleaning company is overpriced and does an inconsistent job. I would not recommend them at all. The last cleaning job was so terrible I had to hire someone else and they still charged my card. They cleaned my apartment numerous times and caused me more work in the long run including breaking numerous dishes and glasses over a 6 month period. They were also always late.

Terrible. Unfortunately this provider is not willing to take any accountability for their poor operation. My front desk told me the cleaners showed up and when they were told to walk across to the other building they just left instead of going to get the key. There is nothing wrong with the door to my apartment, the cleaners just did not turn the key the right way. This company is VERY disorganized. They "don't remember" having conversations with you. They are rude over text. They show up to clean after you have cancelled with them. They have the wrong address when you have updated with your new address. And most of all no matter what it is always the clients fault. Also, they now owe me a refund but I have not seen it yet.

Terrible. Not only were they late, and had the wrong address, they also left the gas on the stove on. When I got home the whole house smelled like gas..dangerous. On top of all that, I endured rude texts and accusations from the owner via text and I had to spend 30 minutes of my lunch hour de-conflicting their operation. Very unprofessional and a total lack of communication in the last few months. The time before this I cancelled because I was going on vacation. While on vacation I got texts from the owner accusing me of not canceling the appointment even though I talked to him and cancelled. Very very strange.

All baseboards were not wiped down, light fixtures were not cleaned, cleaning was average at best

We have been using Elite Cleaning Services for several months now and are very happy with them. I was looking for a service that would only use fragrance free cleaning products and Elite has been terrific about that. I have never encountered a trace of perfume after they clean. The crew (2 people) do an excellent job. The house is spotless when we come home. Moreover, they always arrive on time, which is important to us because we are retired an need to plan to be out of the house when Elite cleans. Elite gets our highest recommendation.

It was satisfactory. They could have been better cleaners, I had to go behind them and clean up.

Went very well. Communication was with Jessica at their home office. Easy to deal with. They arrived at 8:30 and left at around noon for a 3-hour housecleaning. I did not have to tell them very much, they just went straight to work. My house is pretty clean already, but I work 90-hours a week and I cannot get everything. They got areas that I often neglect. I plan to have them back in a few weeks. We are going to be away for quite a bit or else I would have them come out much more often. On a final note, I actually tipped. I have had many housekeepers since 2007 and I cannot remember the last time the work was good enough for me to pay a bit extra for a job well done.

It was okay. They should have more detail in cleaning. They would really need to be specific about what they wanted because the detail wasn't there. They did a good job on things but not the level of detail you might need or want. They were on time.

I called Elite Cleaning Services on Monday morning to see if they had any availability this Wednesday. Two times were available which worked out great for us. Two ladies came in and did an excellent job cleaning the house for the first time. They moved furniture, wiped down walls near trash can. Organized and cleaned bathrooms, bedrooms, floors, and cabinets. Both ladies were excellent and we look forward to having them come clean our house again. I received a call a few hours after they left from the main office to check on how things went. We really liked their work and already scheduled a follow up cleaning at the end of the month.

They did a good job. The only reason we haven't used them again is because the price is a little high. It went fine. I didn't confirm with them and they went to the wrong address. It might have been our fault because I didn't update my address with Angie's List. I didn't confirm a time and date with them. They said that they went to our house and no one was there. They had gone to my old address, there was some confusion there. They jumped the gun basically, and they came out a couple of days after that. The quality was fine. I probably wouldn't use them again because, they are expensive without that discount. If they had corresponded a little more clearly.

In terms of the crew. They arrived promptly, however, they did not speak english. They spoke spanish and therefore it was a language barrier from the beginning. Before I begin my review, I want to say the manager was very nice and took care of my complaint below and got me a free service (I did tip the second crew well). 1st service. I told them that they had 4 hours to clean my home and I wanted one cleaner upstairs and one downstairs. The one cleaner was very nice and did exactly that, the other asked me questions about my Angie's list coupon and then called her boss, then her boss called me about me. I explained to him the more and more time she's wasting calling you about my coupon, the longer she will stay. I told him it was completely unprofessional of her to call the manager about my coupon. She had a task to do. Come to my house for the specified time that your manager told you to come and then leave. Instead, she calling him and complaining to him in my face and on my time. This was unreal. Meanwhile the other cleaner was actually upstairs cleaning. I told Matt the manager that it was absolutely unbelieveable. So really my complaint is about the service crew attitude, lack of english, and lack of professionalism. Also, the clean was very mediocre. I had to ask them to clean things after they said they were finished. For example, they didnt dust my ceiling fan, they didnt clean my threshold at my door, just small things that should be wiped down and dusted. Like I said, the manager handled the situation and he was very nice but the crew was a completely unprofessional. I did give a tip to the quiet one who worked and I told her to keep it and not to share it with the other one. Not a good experience for sure!