COMPUTER GEEKS

Jon was the tech that came to my home to set up my MacBook Pro and ensure my transition from my PC laptop went smoothly. He was able to handle all my request within about an hour. He was efficient, knowledgeable and helpful. This was the first time I used Computer Geeks and I would definitely call on them in the future for my computer needs and would recommend them to others.

They came out and help me fixing my scanner, they were very professional

This did not go well. They will dispatch someone to your home that cannot do the work and then expect you to pay after failing to perform the requested work (even though I clearly communicated the requirements of what must be done ahead of time) and when you try to express your dissatisfaction with this policy they will repeatedly put you off by not returning your call and then eventually (after about nine calls) ask you to stop calling. The billing department via Judian is very unprofessional.

Great! Technician was friendly, very knowledgeable, and gave me valuable computer information.

Everyone was so professional and kept me informed about everything. The turnaround time was less than a week and the computer is working beautifully now.

The technician solved the problem with the sound on my PC. A new sound card was not needed. He also reset my laptop's default account. I was very pleased with the solutions on both my devices.

First, it is good to understand that the technicians sent out are independent contractors, so there is some variability in what you get.It is good to be very clear about your specific needs and expectations (don't rely on your phone or email request), vet their knowledge and their communication abilities given your needs. We had experience with two technicians, one listen and followed our pace, the other was more focus explaining how complicated it was to move photos from a Mac to a PC, he did not check to make sure the promised data transferred had actually happened (hence the second service call). Although they advertized an Angie's List discount and a senior citizen discount, neither was offered. Let us be honest, while we are experienced computer users we are of the silver-haired set so talking in short-hand didn't always worked and we had to slow them down as they told of the challenges they faced. They were politie and arrived on time, but did little to explain their services or billing practices (e.g., they took our old PC computer with the hard drive, thus leaving us without a way to import data that had not been transferred). The office manager recognized the error and had the technician later rectify the error remotely, but we are dependent upon their word that the hard drive will be totally cleaned). The bottom line is three service calls and several messages to the Office to get data transfer between two computers.

Perfect! Tech came on time and resolved the issue, laptop is running like new,

The Tech (David Lim) was very prompt, pleasant and professional. He checked over our computer thoroughly, ran scans, checked for malware and made helpful recommendations, including noting that we were entitled to free anti-virus protection through Comcast (which virtually paid for the visit by itself). We may ultimately need to upgrade the computer, but for now it is running better and faster and I have confidence that the problems weren't the result of a virus or malware. Well worth it (especially with the $25 off Angies List coupon).

Very well. He was on time, fast and very qualified

Computer Geeks completed installation of new computer and found missing folders, etc. that Jump Start Computing was not able to do – in 1 hour.

Great! The fellow was very knowledgeable.

The technician did a thorough check of my computer and my home network. He recommended replacing some components which seem to have corrected the problem.

Fixed quickly and helped to find the best priced replacement

Well. It turned out the contacts access problem was a Microsoft problem that others were experiencing and that is now fixed. The Administrator problem was easily fixed. The printer's life is beyond the usual, but I can live without full color reproduction in printing from the Internet.

Called for computer repair service, cracked screen. Technician was at my home the next day. He was experienced, courteous and professional. Would call them again for repeat business.

Very knowledgable staff. They also work efficently, doing multiple activities at once. Well use again

It was great -- everything was resolved satisfactorily and no issues since.

Geek's solution was incomplete and I needed to engage another techie to finish it

They did a good job. They should be a little faster.

Outstanding work by David L. He not only got my printer reconnected with my laptop, but also updated Adobe Acrobat and installed a free malware function.

They came, addressed problem and made great suggestions to improve performance of computer and prevent the issue from happening again. Went above and beyond. Really great service.

This problem began on Saturday evening. I called Computer Geeks on Sunday morning and they were able to arrange for a service call that afternoon. Mitch the technician, quickly identified the problem and fixed it. While he was here, he took care of several computer maintenance tasks including updating my security software. The whole experience from start to finish was excellent.

They're very nice, and they did a great job. They're absolutely fabulous!

They sent a technician to my house and after talking to me for over a hour AFTER he discovered he could not retrieve the files, he took my thumb drives that I was using for back-up and installed the files from them.... something I could have done two days ago. I was charged for almost two hours @ 125.00p/h. All this for restoring some of my files from my own thumb drives which took all of five minutes. After this terrible fiasco I called their office to report the technician and was told that I could file a complaint. Their web site has no provision for this. Talk about working out of a garage. My advice with Computer Geeks: STAY AWAY!