Brookland Plumbing

What can I say... the entire experience was excellent. From my first contact with the company, everyone has been responsive and courteous. They arrived on time, were in and out in less than an hour... the gentlemen knew what to look for, diagnosed and resolved each problem quickly, efficiently.... This was my first experience with Angie's List and needless to say I am thrilled. As for Brookland Plumbing, owning and managing 'multiple units, even a small building, is a challenge... and it is imperative that you have a list of competent/professional services and service people to support you... especially in an older building. I now have a plumber... I don't have to look any further. Brookland Plumbing... A+++++

The job turned out fantastic. They were able to come the same day I called them and did the work in two hours. They were professional, did a good job, and cleaned up after themselves.

They were prompt and friendly and quickly diagnosed that my problem was not the waste line but the toilet itself. Suggested I simply replace the toilet rather than have them do any more work. In fact, even though I had the crew come out just to be safe, Eileen from Brookland correctly diagnosed the problem when I first called her on the phone. I should have listened to her and just replaced the toilet. The great thing about Brookland is that if they can save you the time and money, they will work with you on the phone to diagnose the issue. They saved me the cost of a service call once before when Eileen diagnosed the problem with my dishwasher while on the phone. This is not to say they will sit on the phone with you for hours while you try to fix the problem, but 5 minutes on the phone with Eileen can save you hundreds of dollars. The plumbers as well are quick, efficient and honest.

It was a small job but they did a pretty good job. I just remember them being quick. They were on time and they finished the job in the amount of time that they said they would. The estimate was right on track.

The lady who answered the phone was extremely responsive and very sweet. We noticed the bubbles in the ceiling plaster late in the day and she was on her way out of the office by the time I called her. But she called me back on her cell phone and we made the appointment via text messages so I could lock in their next available time. Luis came out about 3 days later to do the work. He assessed as much as he could without having to cut holes or take things apart, and determined that the leak was in the fittings of the pipes between the walls of the second floor. Unfortunately, that wall was tiled on the bathroom side and built-in bookcases on the other side, so there was no way to access the leak through the wall without requiring expensive repairs of either tile or woodwork. However, by cutting through the area of the ceiling below the leak and using a new kind of fitting that doesn't require soldering, Luis was able to do all of the repairs up from the first floor. All we have to do is have the ceiling plaster repaired, which we would have had to do anyway because of the leak. He was also very conscientious of our home and tried to minimize the mess as much as possible, then cleaned up before he left.

When I initially called, the lady I spoke with was very polite and passed my request off to the underground department. She said they would get back to me toward the end of the day. She called the following morning and apologized saying they didn't do work in Virginia. It would have been nice to know this during the first call.

Contacted through Angie's list email. Got a phone response the same day. Appointment set for next day. Showed up at the time agreed. Baltasar, the plumber, was specific and clear about the issues, resolved them rapidly and completely. Friendly and helpful. I was very satisfied.

Excellent job, extremely professional.

They gave me a very fair price estimate and I was going to hire them to do the work. I emailed Brookland to see their availability for the end of March. I never heard from them and hired someone else to do the work. A few weeks later I get a call from them, apologizing profusely about the lack of follow-up. (Apparently there was a family emergency.) They sent me a check for the $50 I paid for the estimate. It is refreshing to have a company that is so honest and upfront. Isn't that the kind of person you want working in your home? I will use them in the future.

Both experience were good. They charged by the hour. They did what I expected them to do. They were easy to schedule. I went back to them because I had a really good experience the first time.

Luis came to install a new faucet, repair an outside pipe for our outdoor hose that was giving us trouble, and also worked on a toilet that kept clogging. He broke down the jobs and tackled them, and was clear with me throughout about what the different issues could be and what might prove tricky. I was especially worried about the hose because we live in a 50-year-old house and I wasn't sure that the job wouldn't require breaking into the wall. But in the end, everything went very smoothly and was tackled in a day. He worked through all the problems, was very clear with me and answered all my questions.

Our house is 60+ years old and we had original pipes-- which was galvanized iron and it definitely showed its age by leaking all over our kitchen ceiling. We already removed the cabinets, cementboard/masonite, and drywall in our kitchen (because of the leaks) so they were able to look into our system and gave us an estimate a week before they did the work in our house. Estimated to have the entire system replaced in three days-- instead did it in two days. Two plumbers-- the owner, Raciel, and his assistant-- did the entire labor themselves. They cleaned up afterwards which is nice. They were expensive (about $125 hourly for two plumbers), but it's worthwhile because their services were stellar and I feel they were very professional with us. You will talk with the wife, Eileen, re: scheduling and invoices. Friendly woman that will bring the lunches for the plumbers. I definitely will have them back for any plumbing needs in my house (hopefully nothing bad!) and recommend them to my friends.

We called this company on Tuesday to talk about our request; they called back a little later than I had hoped, and we didn't get to speak until later Wednesday. I was told they were pretty booked up but would try to squeeze us in between jobs on Thursday morning and to expect a call around 9:30 or 10 AM to let us know whether they could make it. Being a bit antsy, when it hit 10:05 AM Wednesday, I called them back and was told the other job would take too long. They asked if I was available Friday afternoon, likely later than 3 PM, in case they finished up their other jobs early enough to fit us in. This worked fine; Eileen called me at work around 4 PM and asked if I could get home to meet Louis. Louis was pulling up, just as I walked up to the door. He was extremely friendly, yet got down to business, let me know how the jobs were going as he was moving through them, and definitely seemed to work fast. The B's in my ratings come from that little bit of difficulty in coordination, but seeing as how they fit us in so quickly and did follow-up well, it's really nothing that can't be overlooked easily. Strongly recommend these folks.

I first showed the plumber that the outside faucet was badly leaking despite the valve inside being in the OFF position. It seemed logical to us that the valve must be faulty. The plumber however at first said the valve looked OK, and seemed stumped as to how to proceed. After some further investigation for 10 to 15 minutes, he decided that the valve was in indeed faulty. He was going to drive into D.C. (I live in MD.) to buy a valve, but I phoned a plumbing store nearby and went myself, not wanting to pay for his time to go shopping. He first asked for the main water valve to shut off the water, and told me that it was "already off." That did not seem possible since I had water in the house. He went outside and was searching my front yard for a plate covering a valve, and not finding one, came back in and said that the valve inside had actually been left just open a small amount, and that tightening it to the right shut off the water. Yikes. My confidence was now quite eroded. While I went to buy a valve, he was to replace a hose in the kitchen faucet, and also a flapper in the toilet. When I returned, he told me that he didn't have a flapper on his truck that fit. He replaced the valve for the hose faucet, and we turned the water to the house back on. The outside faucet had stopped leaking, but the kitchen faucet still leaked. He then better tightened the kitchen faucet, and it was OK. I felt that the job ended up being expensive for what was done because a lot of time was unnecessarily lost. To add insult to injury, the next day I went back to the plumbing store to buy a flapper for the toilet (which I put in myself), and the manager told me the valve that I had purchased was the wrong kind for that location. I was not pleased with this experience and would not use this company again.

I called Brookland Plumbing in March and arranged for an estimate April 11. The owner and a helper showed up pretty much on time. We discussed the whole project and they appeared keen to accept the project and promised a quote. Based on the meeting and what appeared the professional attitude we did not pursue other estimates. The representative provided a verbal estimate and we were comfortable with the number. However, we did not hear back from Brookland Plumbing for 1.5 weeks and had to follow up. We were then told that the company had accepted bigger jobs (ours was around $3000) and did not want to pursue other projects. We have lost now at least a month and have to say that this is the first negative experience we had with a highly rated provider from Angie's List. The company is very small (2 people and an office manager) and while this is appealing it has its downsides.... Our recommendation is to work with another provider if the project is important and time sensitive.

It was an excellent experience. The plumber arrived on time, and completed the work quickly and well.

We spent about $ 175 for 1.5 hours, so it is like $125 an hour. They were professional, definitely punctual and they got the job done and we were satisfied with them. We would tell other members that they seemed to have quick response times and they were able to come the same day for us.

They were helpful and offered to come back for free if the toilets stop working. No problems so far.

I called Brookland Plumbing about one week before the service was performed due to high marks on Angie's List. The woman who took my call was excellent--she was very nice and accomodating. She asked me to explain the problem to her so that she could relay it to her husband, and see if he could provide a simple DIY solution over the phone to save me the expense of them having to come out. Since the problem was unclear, we scheduled an appointment about one week out since it was not an emergency issue for me. Two plumbers arrived a few minutes late, but there was poor weather and heavy traffic, and they had the company call ahead to notify me they would be a little late due to the traffic. They arrived at my home no more than 15 minutes after the schedule time. Both gentlemen were extremely nice and polite and I (female) felt very comfortable with both of them in my home. After running my dishwasher so they could hear the banging pipes, they quickly identified the problem and replaced a valve under my sink and sealed the area with putty. Their assessment of the problem was spot on, and within minutes the problem was fixed. I was only charged the minimum $125 to have someone come to your home, and they offered to have me wait a few days to pay so that I could run the dishwasher a few times and make sure the problem did not recur. While he was here, I also had the head plumber check out my water heater to determine its age and whether it needed replacing (we recently moved into our home). He told me the heater was 20 (!) years old, and explained the pros and cons of replacing now (we currently have no problems with it), and whether to go tankless or standard. The plumber was very patient in explaining all the gas/safety/inspection requirements, and the capacity my home would need. He also provided a rough estimate of cost for a tankless replacement and a standard tank replacement. He was very frank about what he could do and could not do to help me with the replacement. Overall, Brookland Plumbing scores outstanding marks with regards to customer service and quality of service. They are polite, friendly, reliable, and most importantly HONEST. While I haven't run my dishwasher many times since they finished their work, I trust that if I have any problems with their work they will promptly return to correct any issues. I will definetly go with Brookland Plumbing again when I replace my old water heater. Highly recommend them.

I highly recommend Brookland Plumbing. The woman who took my call and made the appointment was very friendly and scheduled me for a day and approximate time, (I was second on the list of projects, so she could not give me an exact time). She told me that if I called on the morning of my appointment she could give me a more exact time. This worked out very well. The plumber, Luis, was great. Very friendly and knowledgeable. He showed me what the problem was and told me what to do to prevent it from happening again.

They are very professional and they were prompt and got the work done very quickly. They were friendly and easy to work with.

The response time was great. The person that I spoke to on the phone was very helpful and I was able to schedule an appointment the day after my phone call (I called around 4 pm). The plumber was on time, professional and friendly. I will definitely use this company again!! If I could I would give this company an A++

I left a message on Saturday evening and got a call back on Sunday afternoon, in spite of his listing saying that his hours were Monday-Friday from 8-5. Although he was apparently busy on a contract, he stopped by a day later because I was expecting 30 people for Thanksgiving dinner and neither bathroom was fully functional. The job wasn't difficult and I had almost all the hardware already, so I didn't really expect anything more than a straight-forward handyman fix. But he spent some time with me explaining the hardware, the types of problems that can arise, exactly what he did to fix things, and future repairs I could expect. Even more, he didn't just clean up after himself, he cleaned out (actually, more like scrubbed) the toilets and sinks so they were gleaming - even though I told him I had a maid service coming to do it! I've used other plumbers in the past, but this time I really felt like I wasn't being talked down to or disrespected as I did with all the others before. I definitely recommend him to anyone.

They did a great job. We bought the disposal ourselves, $125 was for the installation and labor. Everything was great, they were on time and were very polite. They didn't make a mess at all. They are very straight forward about their pricing schedule, you know what you're getting into.

Excellent customer service and they did the job as described and based on the estimate. I was out of the country when I contacted them and they were very responsive to the constraints