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Berkshire Hathaway HomeServices Penfed Realty

3.0(
2
)

Real Estate Agents

About us

Four agents dedicated to helping buyers and sellers with all of their real estate needs. A full service agency, going farther, working harder, caring deeper about their clients. Additional phone - (202) 608-1880, (202) 608-1884.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Real estate.

Amenities

Emergency Services
Yes

Accepted payment methods

Check

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
Elana S.
08/2013
1.0
real estate agents
  + -1 more
Peter Grimm was unresponsive, dismissive, and perennially late with even basic requests while serving as a seller's agent on a property I went under contract for -- two days before settlement, with work not completed, he went on vacation without telling anyone representing the buyer. He turned what should have been the exciting prospect of homeownership into a total nightmare. Avoid at all costs.
Description of Work: Peter Grimm was unresponsive, dismissive, and perennially late with even basic requests while serving as a seller's agent on a property I went under contract for -- two days before settlement, with work not completed, he went on vacation without telling anyone representing the buyer. He turned what should have been the exciting prospect of homeownership into a total nightmare. Avoid at all costs.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Berkshire Hathaway HomeServices Penfed Realty
To respond, first we would like to apologize that this buyer has memories of a poor experience with us, it was never our intention. BUT, To be clear: 1) This complainant was NOT our client, but of the agent on the other side of a transaction; We are under no obligation to notify her of our schedule. We did notify OUR client. 2) We are NOT the sellers of the property, merely the agents for the transaction. (Our duty, when working with a seller, is to help market and sell, for our clients, a property; negotiate a contract offer; making sure that terms are clear and understood. But we are not in charge of enforcing them, merely documenting whether terms are honored or not. 3) Agents are NOT responsible for making repairs and repairs are not required to be completed UNTIL closing, and, whether the agent is absent or not has no effect on the repairs. The contract lays out exactly what options are available to either side of a transaction, including redress if they are not completed. 4) Agents are NOT allowed to communicate with another agent's clients, but only to the agents on the other side. (Although we can return communications, we are not required to. In this case, Peter was on vacation, and did not have email accessibility or phone accessibility. He didn't know that the client was trying to reach her. If her agent had tried to contact the other members of the team, we would have assisted her, if possible under the terms of the contract, and within our legal obligations to our clients.) We are not sure exactly what she thinks we did wrong here, and without more specifics about exactly what we did that was "unresponsive, dissmissive or late", we can't address them. We are sorry that she was not happy with us, but, to be sure, our client was. Our responsibility to the public (including clients on the other side) is to treat them equally, fairly and honestly; Our legal duty to our client is to represent their best interests to the best of our ability (within the law), which we did, do, and will continue to do.
Richard T.
11/2012
5.0
real estate agents
  + -1 more
Very good experience. They worked hard during a down market and remained positive. Felt good as we closed the home sale during a buyer's market.
Description of Work: Full service realty.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    216 7th St SE, Washington, DC 20003

    john.smith.pfragent.com

    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    9:00 AM - 9:00 PM
    Tuesday:
    9:00 AM - 9:00 PM
    Wednesday:
    9:00 AM - 9:00 PM
    Thursday:
    9:00 AM - 9:00 PM
    Friday:
    9:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Real Estate Agents

    FAQ

    Berkshire Hathaway HomeServices Penfed Realty is currently rated 3 overall out of 5.

    Sunday: 9:00 AM - 6:00 PM

    Monday: 9:00 AM - 9:00 PM

    Tuesday: 9:00 AM - 9:00 PM

    Wednesday: 9:00 AM - 9:00 PM

    Thursday: 9:00 AM - 9:00 PM

    Friday: 9:00 AM - 9:00 PM

    Saturday: 9:00 AM - 6:00 PM

    Berkshire Hathaway HomeServices Penfed Realty accepts the following forms of payment: Check
    No, Berkshire Hathaway HomeServices Penfed Realty does not offer free project estimates.
    No, Berkshire Hathaway HomeServices Penfed Realty does not offer eco-friendly accreditations.
    No, Berkshire Hathaway HomeServices Penfed Realty does not offer a senior discount.
    Yes, Berkshire Hathaway HomeServices Penfed Realty offers emergency services.
    No, Berkshire Hathaway HomeServices Penfed Realty does not offer warranties.
    Berkshire Hathaway HomeServices Penfed Realty offers the following services: Real estate.

    Contact information

    216 7th St SE, Washington, DC 20003

    john.smith.pfragent.com

    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    9:00 AM - 9:00 PM
    Tuesday:
    9:00 AM - 9:00 PM
    Wednesday:
    9:00 AM - 9:00 PM
    Thursday:
    9:00 AM - 9:00 PM
    Friday:
    9:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 6:00 PM