Bellhops Moving

Its had to believe Bellhop was as bad as they were. Truly the worst move we’ve ever experienced. First we used your packing services and the items that bellhop sent were nowhere near enough. So they sat around and did nothing while I ran to UPS to purchase $200 more worth of boxes. Then when they were done one of them decided to steal my airpod pros (which was on camera). So they sent me money to purchase a new pair when I sent the video. Then the following day we used a crew through Bellhop that arrived on Thursday, 18 July, around 8:00 a.m. of which only 3 of the 5 had shown up when they scanned my QR code. The other 2 probably showed up in the following 30 minutes. It began with an antique mirror that was positioned such that part of the wood decoration on the side was loosened and one of the feet was broken off. I was dismissed and informed that some wood glue would fix it and denied the opportunity to take the issues up with a supervisor. The mirror could stand on its own legs leaning against a wall, but now, that is impossible. Then as they began bringing out furniture piece by piece, nearly every piece of our furniture has some ding, gash, or other damage to it. They did not wrap furniture properly and they would set wood furniture straight on the concrete unwrapped. They did not protect the furniture and clearly did not secure it in the truck for the drive. This was the opposite of what I expected with the claims of high quality service advertised by Bellhop. I immediately called bellhop service when this started to happen and was told I would receive a callback by a supervisor -- which never occurred. As we continued to point out that each piece they took off the truck was damaged, my wife was told she was just looking for damage, to which she replied yes, that was exactly what she was doing because now we felt like we needed to check their work. I was then told that they needed to stop the conversation because she was being too emotional, which she felt like was an attack on her as a woman, as women are often accused of being emotional and dismissed. Because the crew damaged thousands of dollars of our property and dismissed her frustration and concern, she confirmed that yes, she was very much upset and that I disliked being dismissed and attacked for being a woman and did not appreciate that. Then I was told that it is hard work moving furniture and that pieces get damaged, which is incorrect and I shared that in three other moves with professional movers, we had only had one issue of damage occur, and that I had never had these issues happen when I moved my own furniture in past moves. Additionally, in an earlier discussion on damage, I was told that somehow this was our fault because we had a lot of furniture and they didn't have the quilts for adequately protecting everything, which is absolutely not my fault -- it is the responsibility of the moving company to provide any supplies like this to protect the furniture during the move. Finally, when we went to put the ladder on the bunk bed, we saw the absolutely disgraceful job they did at putting the bunkbed back together. They broke off screw heads when installing the mattress platforms, and they were not level underneath but they screwed on the platforms anyway, creating a corner of the platform sticking up and poking into the mattress and with no adequate space to hang the ladder properly. I had to undo the shoddy work, buy new equipment to remove the broken screws, and reassemble it myself.

The move went well. Bellhops was basically like the Uber of moving services. I managed to get a time two weeks before the move was scheduled in the height of summer. The Bellhops were very good and got the move done quickly with no broken furniture. I hope not to have to move for a while, but if I need to move, I will definitely hire them again.

The two movers were great. Very efficient and friendly.

Prompt, professional, friendly and went above and beyond to ensure a less stressful move.

No complaints here. They worked fast and efficiently. Would hire again.

Excellent. Things had been completed according to my instruction.

Great!! Two gentlemen arrived with Bellhops shirts and did the work as requested. It went great

Excellent service and hard workers.

Bellhops was amazing! They showed up on time, were extremely professional and careful with all of my things. I hired a team of four to unload a 40’ Uhaul truck to an apartment on the 16th floor. They started and completed everything in less than 90 minutes (with access to only one elevator). Whenever I move again, I will definitely be calling on them again!

Showed up to my house with no wrapping or blankets to protect my furniture, one guy dropped the table leaf to my dining table which was less than a year old. He then said the wind knocked it off the truck, it was summer and there was no wind plus the leaf weighed about 10lbs. When I asked where the blankets and wrapping material were they blamed it on the driver stating it was his responsibility. Don’t know how true that is but I do not plan on using them again.

It went very well. They moved everything without an issue. No damages and they were extremely accommodating.

It went extremely well and the guys were extremely helpful, especially taking apart and putting things back together.

Very polite, professional and on time

Pretty well. The movers were a little late getting started but time was made up and the job was done early. Generally treated my belongings with care, and made it very easy to get this move done.

Great! They worked very hard under difficult circumstances!

Fast service. Friendly and professional staff

Fast, easy, efficient, and a great price! I have recommended BellHops to anyone that will listen. 10/10!

Great service, the team was nice, professional, and efficient. Have used them twice and would definitely recommend them to others.

Finished early, treated property well, punctual, would absolutely recommend.

Great with a few bumps here and there.

the movers didn't care too much for be belongings and banged them up as they took them up and down the stairs to my garden style apt.

Perfect and flawless! The movers were right on time and personable! I’d hire Bellhops again without hesitation!

Team was friendly, careful, courteous and hard working. It went great, highly recommend this service

The bellhops movers were so friendly and efficient!! They made moving completely stress free. They really went the extra mile to make sure I had everything all set up and ready to go.

We had a great experience doing a local move with Bellhops. We had two storage units that needed to be loaded into a truck and brought to our new house where we also had a 16 ft. packrat to be unloaded. I cannot say enough good things about our team - Joseph H., Thomas L. and Robert G. all did a fantastic job, they showed up on-time, worked quickly and efficiently, were careful with our belongings and the walls of our newly renovated home, and all of them were very friendly. Their communication and questions when unsure where to put something was greatly appreciated. I am shocked that there are no scratches on the floors or walls, no scuffs or smudges, or any other minor dents that usually occur during a move. The walls are all brand new or newly painted and they all still look great. The whole team did such a careful job even with the large furniture. We will definitely use Bellhops again if we need a mover and would gladly recommend Bellhops and this team.