MCNELLIS APPLIANCE SERVICE

RUDE !!!!! OMG I WOULD ABSOLUTELY NOT RECOMMEND THIS BUSINESS. GIVING IN ONE STAR BECAUSE 0 IS NOT AN OPTION. THEY SHOULD NOT BE IN BUSINESS I CALLED ON FRIDAY 10/21 AROUND 4:30 THE WOMAN WHO ANSWERED THE PHONE WAS AN ABSOLUTE WITCH AND THEN HUNG UP ON ME GOING TO TELL EVERYONE I KNOW!

John was punctual, honest and courteous when he came to diagnose the situation. I appreciate these qualities when having someone enter my home.

Called to schedule an appointment for repair person to diagnose and recommend repair or replace refrigerator/freezer. The next appointment available wasn't for a week, but I scheduled it anyway as they are authorized by LG. Charge for diagnosis was $88.00, which took approximately 15 minutes. Later that day I was told it would be $136 to replace the ice maker, plus the cost of labor. They had to order the part so it would be another week before it could be repaired. I ok'd the repair as I just wanted it done. When scheduling the time for the repair, there was a four hour window. John arrived early, without contacting me ahead of time. In addition I was told to have a plumber come out to replace the water line as he noticed some condensation on it, which he showed me. I was told to wait to use the new ice machine until that was replaced. Would have appreciated this assessment at the time he initially came out as that was an additional cost he should have indicated.

John arrived within the time window that was promised. He spent some time inspecting the freezer and was honest about the cost of a new compressor and labor being close to the cost of a new freezer. We agreed that purchasing a new freezer was our best option. I wrote him a check for the house call and he left about 45 minutes after arriving. This is the second time we've had John work on one of our appliances. The last was before we joined Angies' list. He did a good job repairing our stove that time and was very reasonable on the labor cost.