LCN Kitchen & Bath

Our counter top was installed on February 29th. We had a few issues throughout the entire installation process and afterwards, which I’ve chosen to write to you about. First of all, I was told the installation crew would arrive around 10 a.m.; however, they didn’t arrive until 12:30. Upon their arrival, the hole for the drop-in cook top and faucet were not cut ahead of time. They were cut in the afternoon, in my kitchen, causing granite dust throughout my entire house, both downstairs and upstairs. Norm the owner came back to our house that evening and said he would look into a cleaning crew, but didn’t appear to be happy about it. At first, he tried to blame me for not stopping them. However, they are professionals and should know what they are doing. Taking something like this outside to cut would have been a better option. On Friday morning at 6:15 a.m., Norm and one cleaning lady arrived with a Swifter and a small vacuum. We were expecting a cleaning crew. When asked, she said it would take her about 4-5 hours. Upon arriving home that night, things did look better, but we could tell we would still have many hours of work ahead of us. Even the shelf linings in the kitchen cabinets and drawers that were two rooms away had to be replaced and cleaned underneath. All our food, which we had moved into a different room to keep out of harm’s way, had to be thrown away since it was layered in dust. Many dishwashers full of dishes and a lot to be cleaned by hand had to be done as well. The window sill in the kitchen above the cabinet still had a layer of dust and hadn’t been cleaned. Overall I was expecting to come home and have my house rid of its layer of granite dust. As the granite was repaired, a chip was found near the oven, this was fixed. However, the cabinet next to the spot had all black streaks from the repair. This had to be sanded and repainted. I was surprised we didn’t even get a phone call to see how things were after the cleaning lady had left. Also, I called your company the following Wednesday and even then nothing was asked about how things were. All and all I like the counter, sink, and faucet, but I think we are entitled to some sort of compensation for all the mess that was caused. After all of this disruption to our house my wife did her annual Spring cleanning a couple months later. Too her continue surprise the water used to washed the walls down was grey matching the counter top. We have pictures of the granite dust found through out the house on both floors and she did save the water that was contaiminated with the counter top dust. The day after the counter top was cut I did contact my Doctor to make sure the air was good to breath as that night both Karen and I had difficulty breathing and our eyes were irritated by the granite dust. Norm the owner has never given us a warm feeling that this issue would be resolved to our liking. Plus his first word apond arriving at our house the day of the diaster was I never do give backs!