HARP Home Services LLC

Heating and Air Conditioning, Water Heaters, Plumbing,

About us

We joined Angie's List in August of 2007 and have earned their Super Service Award every year since 2009 when they started that program. HARP Home Services, LLC is here to take care of all your heating and air conditioning needs. Whether you are looking for a free quote on a new central air conditioning system or are ready to install radiant floor heating or a new boiler for those chilly winter months, we're just a phone call (or e-mail) away. Residential & Commercial.

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Residential Services Include: Furnace Repair, Furnace Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Boilers, Sump Pumps, Thermostats

Services we don't offer

Gas Fireplace Repair, Electrical work, Duct Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7444 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
3%
2
2%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.7
punctuality
4.9

Filter reviews by category

Showing 126-150 of 444 reviews

Ann-Marie S.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Service technician was very thorough. He was on time, pleasant and explained what was entailed in the service
Description of Work: serviced my central air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jennifer B.
04/2014
1.0
heating & air conditioning/hvac
  + -1 more
This company was really fast about scheduling the appointment for the estimate and came on time. When the man came out to the house the first thing he did was crack a joke about our last name, I wasn't offended but it did make for an awkward situation. He looked at the radiator, looked in the basement and took some pictures. Before he left he said he would have a quote for us by the end of the week or the beginning of the following week. He said he didn't want to "over promise" a time. The beginning of the week came and went and we heard nothing from the person. Now it is Friday, about 9 days since he came out and I decided to call to make the company aware of what happened. I didn't have the name of the man who came out to the house since when he left he made the mistake of handing me a blank card instead of his business card. The woman who called explained to me that he was very busy lately since they had lost a few employees. I was really disappointed since this company had such a good rating with Angies List and I typically base my choices on their reviews.
Description of Work: Came out to the house to give us an estimate to replace our radiator.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0


Response from HARP Home Services LLC
Dear [removed member name], We are SO sorry that you are not happy with your HARP Mechanical experience. As you know from reading our reviews, that is not always the case. I will be honest and tell you that when it does get busier, we do have to prioritize the estimates and who gets their quotes first. In your case, you were looking to have a radiator replaced with baseboard and if I am being honest, it did get pushed back as the heating season is virtually over. That is totally our fault and there is no excuse. We should have gotten your quote out to you much sooner. I am also sorry that we lost the opportunity to do business with you and show you what kind of company we really are. I would also like to thank you for leaving your comments here on Angie's List. We take all comments very seriously, especially the negative ones. We want to learn from our mistakes and your comments today will help insure that what happened to you, does not happen to the next person.

John C.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
Highly professional and knowlegible
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen S.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
My 25 year old central air conditioning unit suddenly stopped working. I was expecting to have to junk the unit and get a new one. As I recall, the only charge was for a standard service call.
Description of Work: HARP's technician found that mice had crawled inside the unit and chewed the wires and quickly replaced the wires. He also told me where I could place mothballs inside the unit to discourage the mice from returning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$125

Jeff F.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
Nice job and less expensive than a company we used the previous summer.
Description of Work: They serviced our air conditioner for the upcoming summer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

theda M.
03/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Routine Maintenance - both gas furnace and A/C system. Are thorough, knowledgeable, and do a good job. Repairs - are very responsive, can schedule reasonably quickly, answer all questions. Have never needed them to return for a repair. Exceptional Service - I needed a new blower motor for my water heater - they viewed my video of the problem after the service call, and did a Lot of research and I ended up being able to get the part under warranty due to their information. I, of course, then had them install it. I highly recommend them.
Description of Work: First used HARP and Angie's List coupon to diagnose a minor problem. Since then, I have used HARP on multiple occasions - both for routine maintenance and for repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from HARP Home Services LLC
Thank you so much for taking the time out of your day to post this wonderful review of our company on Angie's List. We take all reviews (both good and bad) very seriously and use them to help make our processes and our company a better place to do business with. We want to take care of you and your home for as long as you live there. We take pride in our customer service and are so glad that you are happy and shared your experiences with us on Angie's List.

Jane S.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
The technician was very honest and thorough. He told us what could be done and what wasn't worth fixing. He was efficient, polite, knowledgeable, on time, and was patient with all my questions and concerns.
Description of Work: hey checked on a problem caused by another contracter. In addition they did some work on our gas heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

martin M.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
rwplaced two attic AC units we ith one energy efficient system. crew waa professional ans cleanes up after each days work. system is very Quiet.
Description of Work: replaced AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

thomas P.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time. Worked consistently throughout the day until the new system was installed and worked properly. Professional, pleasant staff members. Cleaned the entire area. A heat pump will be installed next. I have been trying to install a new system for years. They did the work on time at a reasonable cost. Am using them again to complete the project.
Description of Work: Remove old furnace and install new furnace. Heat pump will be installed in the near future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy P.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
HARP service technicians are very professional and courteous. They arrive on time and clean up after themselves.
Description of Work: Annual air conditioning maintenance and replaced a part

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
The service tech did an excellent job cleaning out the humidifier and replaced the filter. The humidity output improved a great deal.
Description of Work: Serviced whole house humidifierer as part of monthly service contract.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary F.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
We use Harp for all our heating and air conditioning needs. They are very dependable and pleasant to deal with.
Description of Work: helped us with change of vents needed and changed all our filters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela H.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
It's fabulous and they're terrific!
Description of Work: I have used them several times. The first was when my central air stopped working and they came out on Sunday and remedied the issue. Then I had another issue with my furnace and they took care of that but also pointed out some issues. I asked for a quote on a new furnace and they provided one and subsequently installed a high efficiency model.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from HARP Home Services LLC
Thank you so much for taking the time out of your day to post your comments on Angie's List. We are so glad that you are happy with our services and your new system!!

karen F.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
As usual it went very well. The technician was prompt, friendly and efficient. He was very thorough. I have been a satisfied customer for several years.
Description of Work: Maintenance on central air conditioning. He checked both the inside and outside units, changed the filter, etc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Karl T.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
Easy to schedule the service. Cost provided was appointment was made. Appointment was kept on schedule. Knowledgeable tech did an efficient job. Just what you would like to be done.
Description of Work: Annual central air conditioning maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

John S.
02/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
The standard tune up price is $165 plus tax.I have a few more items that have to be taken care of.
Description of Work: Did my annual furnace cleaning and bi-annual water heater cleaning. They spent 3 hours. Did a very thorough job. Changed humidifier pad, air filter pad in electronic air cleaner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Bonnie D.
01/2014
5.0
water heater repair
  + -1 more
Went very well for us. Still working well after a nearly 2 years.
Description of Work: Installed a new hot water heater.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Rita R.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
Checked the furnace to make sure everything was in good working order.
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Alec L.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I chose them after meeting, interviewing, and getting quotes from 4 different providers. There were one or two other good ones, but Harp stood above. They seemed to be passionate about doing things the right way. They knew going in what the challenge would be, and how to solve them. They worked with my tight schedule, were always prompt and easy to communicate with, and approached the job from an angle of fairness to the customer. I would use them again. And, of course, the central A/C they installed is fantastic.
Description of Work: Harp Mechanical installed central A/C in my 1923 house. This was no small undertaking, as there was no existing vent work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Mary R.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional and polite. If I had a complaint it would be that I wish they would wear booties.
Description of Work: Cleaned my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from HARP Home Services LLC
Our technican did not wear booties? He is absolutely supposed to. I will find out who it is and make sure this doesn't happen again. Thank you so much for your comments because it gives us the opportunity to fix problems so that they don't happen again. We are happy that you were pleased with your service (except for the bootie part).

PETER K.
01/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
IT WENT VERY WELL HAVE HAD NO PROBLEMS WITH UNIT, ALREADY HAVE DATE SET FOR THIS SPRING OF 2014.
Description of Work: ANNUAL TUNE-UP OF AIR CONDITIONER AND HEAT PUMP.|

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kathy B.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
Always use them. Easy to get an appointment and all the techs are very up to date and knowledgeable.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Dena M.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
They replaced our furnace as quickly as possible, as our former one had to be shut down because they assessed it to be a potential CO hazard. Winter weather was coming and we had newborns in the house, so they acted on the double, prioritizing our need in response to our situation. The project was completed quickly and with great service. I had a question about our lack of a chimney liner, and the owner responded that it was not necessary with the former or new furnace. This saved us money. Where other people many have seen an opportunity to make more money, HARP was honest.
Description of Work: I used HARP Mechanical and Home Services to replaced our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from HARP Home Services LLC
Thank you so much for taking the time out of your day to write this review on Angie's List. We are so happy that you are happy and that we were able to accomodate you and your growing family!

Jay S.
01/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They are a wonderful company to work with providing outstanding service in a friendly and professional manner.they are truly a top of the line company. Jay Selcow md
Description of Work: Checkup of heating and ac and installation of a new filter. They installed a totally new heat-ac system and hot water heater a few years ago which has saved us a lot of money on our electric bills.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Deborah C.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
In checking the furnace, he found that the pipe was frozen, and recommended that we call a plumber to thaw out. I do think that it was a little pricey for what he did, but we had to have it done because of the extremely cold weather.
Description of Work: Our thermostat stopped working in one of the zones, on an extremely cold night. We called HARP Mechanical and they sent Don here right away to check it out. He changed the faulty unit and also checked our gas furnace to make sure it was working properly. He was friendly, helpful, and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$432

Response from HARP Home Services LLC
Hi [member name removed], Thank you for taking the time to post your comments here on Angie's List. We appreciate all comments as we feel they help make us a better company. We realize that you had many choices when choosing a heating and air conditioning company and we are grateful that you chose HARP!! I will also let you know that we have a $25 coupon available to Angie's List members on the Angie's List website. Also to let you know, we also offer comfort club plans with different pricing levels that include annual maintenance and discounts on diagnostic fees and services (or no charge, depending on which level of service you are eligible for).

Contact information

863 Marshall Phelps Rd, Windsor, CT 06095

https://www.harpcanhelpyou.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Heating and Air Conditioning,
Water Heaters,
Plumbing,
Generator,
Energy Efficiency Auditing,
Sewer Cleaning,
Wells and Pumps

FAQ

HARP Home Services LLC is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

HARP Home Services LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, HARP Home Services LLC offers free project estimates.
Yes, HARP Home Services LLC offers eco-friendly accreditations.
No, HARP Home Services LLC does not offer a senior discount.
Yes, HARP Home Services LLC offers emergency services.
Yes, HARP Home Services LLC offers warranties.
HARP Home Services LLC offers the following services: Residential Services Include: Furnace Repair, Furnace Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Boilers, Sump Pumps, Thermostats
Gas Fireplace Repair, Electrical work, Duct Cleaning

Contact information

863 Marshall Phelps Rd, Windsor, CT 06095

https://www.harpcanhelpyou.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day