MR HOME

Our basement flooded. We called several companies, and Mr. Home returned our call promptly. Given the situation, they were selected only because they were immediately available. They did successfully install the pump, but I don't believe the finish product is a quality result. The sump is not deep enough and the liner isn't level. They were also ill-prepared and used utility pumps that I had purchased to drain water from the hole as they dug the sump. The water was loaded with sand and dirt, and two of the utility pumps were damaged and now unusable as a result. They returned to address my concerns but chose to do nothing. We fortunately did not agree to their upsell for a complete internal curtain drain, which was not, in the end, required.

The fumes were coming up through the floor. They did not have hazmat suits or masks on. They left the job to go get fans. My daughter asked them why they didn't have Hazmat suits on and they said that they left them at home. I informed Adam at Mr. Home what was done wrong and he didn't seem too phased by it. They did not follow through on a whole lot. They came and did the job, wanted their money, and were gone.

Mr. Home was the only company that I called that actually called me back. They came out and worked from 8 that morning until 5 or so that evening. It was raining and they had to haul concrete and all kinds of other stuff up and down the stairs. They worked very hard and never even took a lunch. I was very pleased with the work they did and have even recommended them to friends.