Family owned and operated, Glen Gate Company has been designing, building & servicing the finest landscapes and pools in the area for over 45 years.
Business highlights
53 years of trusted experience
Emergency Services Offered
Services we offer
Design & full construction of pools & landscapes. We offer a comprehensive approach to service of pools & properties whether we have designed them or not. We service our client base with an annual service agreement, and the highest level of customer service and support.
Services we don't offer
We service our client base with a service annual agreement.
The salesman sounded very convincing and even knowledgeable. I spent quite a bit of my time explaining what I need and showing him around... He left promising estimates within " a couple of days", 2 months later I have nothing with phone calls and E-mails sent to different people within the organization. I agree with some reviewers below that they value their time a whole lot more than their potential customers. I always like when people get back to me, even if they decided not to take on my account. After all they sent me solicitation materials, I did not ask for it! Very unreliable, look elsewhere.
Description of Work: Pool upgrades
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
dawn L.
05/2020
1.0
landscaping, pool cleaners
+ 0 more
Despite building our pool and maintaining the pool, our pool is falling apart. There is question if the they way they maintained the pool actually caused the problems or the design itself is faulty. They do not stand behind their work and are not responsive for company that we have used for an extended amount of time. Last year they didn't even know where the propane take for the heater of the pool they built. This company may have a great "look built" but there product and service to stand up to time and their price gouging is money in the toilet. Beware. This company is not about quality.
Description of Work: Built and maintained pool
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$400,000
Response from Glen Gate Company
Thank you for reaching out to Glengate regarding the pool we designed and built nearly 17 years ago for the prior property owner. With over 50 years of high-level design, construction and service in our local community, we take great effort and pride in all our products and services … continual pursuit of excellence and integrity is what drives us! As with any product, pools age too and require ongoing care and maintenance and sometimes even a re-fresh. The older pool and spa you acquired is a perfect case where elements of the spa require some refurbishment—after review by our professionals (with decades of experience and many hundreds of pool constructed), I can assure you that the solutions we recommend will bring the spa up to date. As we shared with you, while the warranty on our spas and pools extends to the original owner, and would not apply to a 17-year-old project, as a good-will offer we are happy to provide you with the work needed to meet your expectations, at our cost. As President of Glengate I stand by our offer and welcome and encourage you to be in contact with us should you wish to avail yourself of this offer. Our singular mission is superior product and service and total client satisfaction. Sincerely, Jordan Scott jordys@glengatecompany.com.
Robert N.
11/2016
1.0
landscaping, pool cleaners
+ 0 more
Our neighbors had a huge project done by Glen Gate. As part of that project, they had them coordinate the installation of a fence. Unfortunately, in this process they managed to put the fence on our property TWICE. One time this was done because they didn't check a survey and simply put the fence where they "thought" it should go (approx. 30 feet over the property line). The second time, they had the survey and simply failed to put the fence in the right place AGAIN. We had to patrol the situation repeatedly, contact the surveyor to check every fence post location, stop work, follow up with their workers. What is worse, when we talked to their foreman, he told us that we were wrong and that he was sure the fence was in the right place. He was wrong. Finally we had to call the owner of the company to resolve the issue. In addition, they didn't check codes for New Canaan and caused complete distress to our other neighbors who were looking into what looked like a prison fence, because it was so high. It was also not landscaped properly for code. This was resolved only after multiple meetings with the town. I found this to be the least professional experience I've ever had with a landscape company. In addition, they were dishonest and rude. It completely ruined my perception of this company. Terrible, terrible customer service.
Description of Work: Multiple installations -- landscape, pool, fencing.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Jerre D.
06/2016
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathleen P.
03/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Annual pool contract
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Amy M.
02/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Yearly pool maintenance. They built our beautiful pool 10yrs ago
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Allison B.
02/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: They service our pool. We had used 3 other companies before them. They are more expensive than the others but worth every penny. We have used them for several years and could not be happier with the service they have provided.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eunice B.
01/2016
5.0
lawn service, pool cleaners
+ 0 more
unknown
Description of Work: They redid our pool and maintain it.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael S.
10/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Use them for all exterior services at our property. They are without a doubt the best in the area. The price is higher than the competition, but well worth their quality, care, and responsiveness.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James K.
10/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Been working with Glengate for years. |Quality work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Matthew B.
07/2015
5.0
pool cleaners
+ -1 more
Good
Description of Work: Maintnenance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Andrea S.
05/2015
5.0
landscaping, pool cleaners
+ 0 more
They did a fantastic job. The new pool and surrounding area looks fabulous as does the new drive and round about. Though there was a small glitch, they remedied it immediately without a problem - a sign of a great company! I highly recommend them and I intend to use them again for other projects.
Description of Work: Glen Gate renovated the pool and did hardscaping around it. Also, new driveway and round about.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen G.
05/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Pool |Snow plow |Pachysandra
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John B.
02/2015
5.0
pool cleaners
+ -1 more
They are great. I have been using them for years.
Description of Work: I used Glen Gate Company for a fall closing for my pool and also the weekly service.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jerre D.
02/2015
5.0
pool cleaners
+ -1 more
They are fantastic. I love Glen Gate. Clean, friendly, courteous, helpful. They are very active in the community. If there is something they don't know how to solve, they find someone who does. They go above and beyond.
Description of Work: They take care of my pool all year long.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael D.
02/2015
5.0
landscaping, lawn service
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Daniel H.
07/2012
4.0
landscaping
+ -1 more
They respond very quickly to issues when you call. If the water irrigation doesn't work then they will come out and fix it. They are a little on the high side with cost but they are good.
Description of Work: We use Glen Gate Landscaping twice a week to cut our lawn.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jeff H.
07/2012
5.0
pool cleaners
+ -1 more
We availed of their package that comes with them cleaning the pool every week. Our experience with them was great. The price of the service they offered seems appropriate. The quality of service was great and they are very professional. I would use them again the future.
Description of Work: Glen Gate Co. replaced the pool liners of our swimming pool. They also fixed the leak to remove the pool scum. They cleaned the filters so the pump will work again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Marcia G.
06/2012
5.0
pool cleaners
+ -1 more
Beautiful job. They finished on time , were very attentive and professional in every way. It was somewhat costly but fair; the job was done very well and the service has been extremely good. This is a very special company; they stand behind their work and I would definitely use them again .
Description of Work: Complete renovation of pool deck and partial renovation of pool.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$56,000
Peggy S.
03/2011
5.0
pool cleaners
+ -1 more
The original pool build went very well, precisely according to plan. Their maintenance program is comprehensive and well-organized. They show up every week, like clockwork, and they come whenever we call for special service (e.g. before a party, after a power failure,etc). In the fall, in addition to ordinary pool close and cover installation activities, they take apart the filter pump equipment and store it inside. They also put away our deck and poolside furniture. In the spring, they reverse the process. They stand behind their work without fail. We had a problem with the remote switch in our spa over a number of years. They replaced it several times under their program. Finally they concluded that the problem related to their initial electrical conduit installation. At their own expense, and without prompting, THEY DUG UP AND REPLACED about 100 feet of conduit and wiring! Amazing. Periodically they'll have an under-trained crew show up for the spring opening, and they'll make mistakes with the filter plumbing. We call to report the problem, and they come right over to fix it. I can't imagine using anyone else in this area.
Description of Work: Glen Gate designed and built our pool in 1999 and we've had them maintain it ever since. Maintenance for the past 12 years has included spring startup, fall close and cover installation, weekly service, storm pump downs, emergency calls, and replacement/upgrade of equipment.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Daniel H.
07/2010
5.0
landscaping, lawn service, irrigation systems
+ 1 more
They are here every other day fixing something or the other. I spent about $200. They are great. They do everything; trimming the trees and lawn, taking care of the irrigation system, the pool and things like that. That is what we like about them. They do everything; we don’t have to call other people to do things. When something is not working properly, we just call them or e-mail them and they are out the next day to fix it. I think they are worth the price we pay because they are reliable and we trust them.
Description of Work: Glen Gate Landscaping fixed my irrigation system recently.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Daniel H.
03/2009
5.0
lawn service
+ -1 more
They give great service, but it is very expensive. They come out right away if you call with a request.
Description of Work: They plow our drive in the winter, they mulch, remove dead trees, replace plants, repair work they have done that didn't hold up, work on our pool, replace tile, etc.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
MARK E.
02/2006
5.0
pool cleaners
+ -1 more
I THINK THE PEOPLE WHO WORK THERE HAVE TO GO THROUGH A BACKGROUND CHECK, AND I LIKE THAT. WE HIRED SOMEONE WHO JUST GAVE ME THE CREEPS SO WE WENT BACK TO THESE GUYS. THE COMPANY IS RUN VERY PROFESSIONALLY.
Description of Work: THEY MAINTAIN THE POOL ON A WEEKLY BASIS. The LAST TIME OUT WE HAD TO REPLACE A HEATER.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
DEBBIE M.
03/2005
5.0
pool cleaners
+ -1 more
MY OVERALL EXPERIENCE WITH GLEN GATE COMPANY HAS BEEN EXCELLENT. THEY ARE A PROFESSIONAL COMPANY BUT THEY ARE NOT TOO EXPENSIVE. THEY ARE ALSO VERY RESPONSIVE.
Description of Work: POOL SERVICE- 'SUMMERIZE', WEEKLY SERVICE, WINTERIZE, PARTS, FILTER, CONDITIONING, GAS HEATER SERVICE, WINTER PUMP DOWNS.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$6,000
DEBBIE M.
03/2005
5.0
landscaping
+ -1 more
I HAVE BEEN USING GLEN GATE FOR LANDSCAPE MANAGEMENT SINCE 2002. MY OVERALL EXPERIENCE WITH GLEN GATE IS EXCELLENT, PROFESSIONAL COMPANY BUT NOT INEXPENSIVE.
Description of Work: LANDSCAPE MANAGEMENT-PLANT HEALTH CARE; LAWN HEALTH CARE, IRRIGATION SYSTEM SERVICE
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*Contact business to see additional licenses.
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Service Categories
Pool and Spa Service,
Landscaping,
Lawn and Yard Work,
Lawn Irrigation
FAQ
Glen Gate Company is currently rated 4.8 overall out of 5.
Glen Gate Company accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Glen Gate Company offers free project estimates.
No, Glen Gate Company does not offer eco-friendly accreditations.
No, Glen Gate Company does not offer a senior discount.
Yes, Glen Gate Company offers emergency services.
No, Glen Gate Company does not offer warranties.
Glen Gate Company offers the following services: Design & full construction of pools & landscapes. We offer a comprehensive approach to service of pools & properties whether we have designed them or not. We service our client base with an annual service agreement, and the highest level of customer service and support.
We service our client base with a service annual agreement.