Connecticut Floor Supply Inc

This year, I decided it was time to sand, stain and polyurethane our wood floors -- the first time since we installed them 40 years ago. They were pre-fabricated (solid wood, but pre-finished and cut) so we weren't sure how the job would work. We got three bids and decided on CT Floor Supply because the owner seemed hugely more knowledgeable than one of the other companies, (whose price was similar) and significantly less expensive than the other (who seemed equally knowledgeable). The best of both worlds! The job went very smoothly -- each day two men appeared (a different pair each day) to perform that day's task: sanding and staining on Day One, then buffing and applying polyurethane on Days Two, Three and Four. They showed up on time, worked efficiently and left. After the work was done, we had to wait an additional 48 hours for the floor to dry fully. The first crew helped us move a few heavy items, and sealed off items we couldn't relocate with plastic wrap and tape (to protect them from sawdust). The finished result looks gorgeous. It's too early yet to tell how it will last, but so far we're delighted.

We referred them to a couple of our friends and they're happy with their work as well. They fixed the minor issues that came up. The price is much cheaper than other places. Quality is great. They cleaned up after themselves. They're super professional.

Owner John Hegland came to the house to look at the job, and talked with us about what we wanted done: removing existing floor tile, installing new hard wood flooring, including aligning the new flooring to the existing flooring in the adjacent rooms and staining the new flooring to match the existing. He was very pleasant and conversational during this initial discussion. His wife / office manager sent a proposal, which we accepted. Things went downhill from there. Scheduling the work was a nightmare. We had several start / stop failed attempts to arrange for the crew to come out. Mrs. Hegland was beyond obnoxious on the phone. Not simply unhelpful, but downright rude. During the job the crew cut through a water pipe causing water damage in basement. They did arrange for a plumber to make the needed repairs, but only after Owner yelled at my wife and later at me for not telling him where the water pipes would be. In the middle of the job Mr. Hegland demanded he be paid more to complete the work because of the difficulty in matching the stain and alignment of the new flooring to the existing, and in cutting in a clean transition line along the existing flooring in the adjacent rooms. At one point his crew simply left, and it took a number of lengthy phone calls with both Heglands to get a crew back out to finish the job. Both Mr and Mrs Heglands' demeanor in this was consistent with all of our interactions after the initial visit - rude, aggressive and condescending. We ultimately ended up with a complete job, and the flooring itself (including the finish - stain does match adjacent rooms) does look nice and has held up well. The process itself was torture. Life is too short to put up with the Heglands, I'd use a different flooring contractor if I ever needed floor work done again.

This is the 3rd floor refinishing service that we have tried to use. The 2 we got from Angie's list have been unacceptable. The first really didn't understand the job, I guess.I really thought that John Hegland, the owner of the company (and the one who would be on the job...I thought) understood exactly what was necessary. We discussed how he would need to mix color stains to match the adjoining floors (really difficult and complicated but possible) as well as the furniture and light pantry etc doors that would need to be removed (a later replaced). The first day would involve room preparation, sanding, mixing and sampling stains to match and once a mixed stain was chosen, staining the floor. I questioned doing this in one day and he assured me they would arrive first thing in the am (I assumed 8:00 or 8:30) and work until that part of the job was completed. This work would be followed by several days of waiting while the stain dried and then three more days plus drying time of finishing On the scheduled no one came and upon calling Mrs. Hegland who is responsible for the scheduling and general business siad she expected a crew to arrive by noon. She assured me the job could still e completed. At around noon she called and said they would arrive at 2:00pm...I said there was no way the job could be completed unless they spent the night...again she assured me that they would stay until it was completed. When the crew, 2 men, arrived (without John who was and quot;on another job) they immediately saw that room prep alone . He was familiar with the mix/match process and I thought he would probably do a good job so I rescheduled, but, Mrs. Hegland said she was angry at the men who came and would not send them back....I wish I had taken his card. Finally my husband called and detailed what we had expected. especially in terms of rm prep (discussed with John as mentioned above) and she said she would need to discuss this list with John. We received no call or email so assumed things were OK but emailed to confirm..Mrs. Hegland said they would not perform prep and replacement . Mrs. Hegland is a and quot;non listener and quot; and quite abrasive. Had that not been the case we might have renegotiated but we were sure, given her apparent hostility and inability to understand what we were asking, and the fact that John would not be involved, nor would the crew she had sent, we cancelled and will be looking for another floor person.

I emailed them at the address posted on Angie's list. They contacted me right away and I explained to them that I need the job done right away as we just closed on the house and we'll be staying with relatives until the floors are done. John came right away to measure the house. They gave me a price/sq ft over the phone which made easy to compare to other guys (he was the cheapest). After the measurements he gave the cost not one and quot;extraand quot; or anything. It was very clear from the beginning. Understanding that we are time constrained, they offered two crews for sanding so that they can finish all house in one day. (you still need the days for the stain and coating to dry..). Last, but not least, the job that they did was SO meticulous, reaching under heaters, under all the corners in all the closets... Really now after some major renovations, I appreciate their work even more, considering the pain that I am going through with sloppy contractors.

Wood was of excellent quality and properly dried before installation. Workmanship was fabulous - lots of attention to details such as direction of planks to match existing wood floors. Color selection was a bit of a challenge but we found a perfect solution. Workers were punctual and tidy. We liked them so much, we also hired them for a refinishing job at our daughter's apartment.

I would highly recommend them. They were excellent, timely, tidy and very efficient. The job they did was great. They will be doing more work for me in the future.

The job was done in the time frame promised at the time of the estimate and we are very pleased with the results. We've received compliments from others in the trade on the work that was done.

They did a very good job. I was very happy with them. The finished product was very well done. They spent a great amount of time to make sure the cane was the right color. They also accelerated their job as we had our stuff in the storage. They were just very nice to work with.

We have been unsatisfied with the workmanship provided at my home. The laying of the floor was obviously done by subcontractors, who did not speak a word of English, I know because I was there. There was a mistake made in putting down the floor, leaving a 1/16 inch gap down the entire center of the floor, 28 feet long. No representative came to review the floor and nothing was ever done to correct it. They kept telling me it is supposed to be like that. Only after the floors were completely finished with stain and poly did they come review the floor and offer to put in wood putty and rescreen the floors. As well, they left pimpling everywhere. I expected brand new sparkling floors and received something far less. As well the front office has been less than friendly with me, apparently they have never heard that the customer is always right. I was even hung up on once. Poly has been scratched everywhere in six months. I have a dog who they will blame, but scratching is everywhere.

I THOUGHT THEY WERE FINE, PROMPT AND WE DIDN'T DO THAT MUCH RESEARCH ON FINDING COMPETITIVE QUOTES. THE ONLY THING I WASN'T THRILLED WITH WAS THAT PART OF OUR FLOORING WAS GOING TO BE REFINISHED. WE THOUGHT THAT THE ENTIRE FLOORING WAS GOING TO BE REFINISHING, BUT THEY DIDN'T STOP. WE HAD TO CALL IT TO THEIR ATTENTION. THEY HAD TO GO AHEAD AND INSTALL THE WORK, BUT IT WAS A SMALL PART OVERALL.