The Computer Tamers

Brought laptop in for diagnosis, was quoted, while my wife waited, $180 for replacement of keyboard and palm rest, due to neither working, which we authorized. We were then called back and and my wife was told by Jason the repair would in fact be over $270, my wife declined the repairs at that time and was told that that due to the incorrect estimate there would be no charge for the diagnosis. When I went to pick up the laptop, I was presented a bill for $55 diagnosis, which I paid, not realizing that it was supposed to be at no charge. On returning home with the laptop, I decided to take a look at it myself. Within about 5min, I had the keyboard accessed and found that the keyboard ribbon connector was not connected. I connected the ribbon to its terminal, reassembled the laptop and everything works! I then returned to Computer Tamers seeking a refund of the charges that I had paid for (and Jason had said I wouldn't be charged for). They refused to give me the refund, accused my wife of being rude on the phone (the person whom she spoke with was not even there) and told me to take my computer and leave!! Be careful, these people are not true to their word, seem to practice bait and switch when it comes to repair costs, and their diagnosis process is suspect, if not out and out incompetent,,,, not take out 4 screws and find the disconnected wire!