Hartford Safe and Lock, Inc. has been in business for 75 years. We pride ourselves on customer service. We care about our customers. When I took over about 20 years ago I made it clear to my employees that "you are to treat the customer the way you would want to be treated"
Business highlights
80 years of trusted experience
Emergency Services Offered
Services we offer
We are Connecticuts Safe Experts. We sell American Security Products and Gardall Safes. We open and Repair all brands of safes. We sell , install and service anything that is locking. The only thing we don't do is Automotive Locksmithing.
I called in the morning after being locked out of the house. We didn't have a key to the door which had been locked, so needed assistance. Being the middle of winter, it was rather important to have this done quickly. Our house is 2 miles down the road from them, and the online reviews were good, so when they me they could send someone out in the afternoon, I didn't pursue any other locksmiths. I called again in the afternoon and was told they were too busy to send someone until after 3, at which time it would be considered a nighttime call and the price jumped from 100 to 250! When I repeated what I'd been told in the morning, I was called a liar. I will never call these shysters again.
Description of Work: Hartford Safe and Lock couldn't have been less helpful. They put me off till after "normal" business hours and then told me it would cost me nearly triple the original quote!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Ted D.
11/2012
5.0
locksmith
+ -1 more
Great experience.. Very helpful. At first I thought that they were a tad expensive but then I realized that you get what you pay for. I received quality materials and service . . . plus . . . added security for my family. I'd definitely use them again.
Description of Work: Had whole (recently purchased) house re-keyed. Due to unique door lock they (he) had to order a special part. A few days later, on schedule, he returned to give me compatible locks on front, back and garage door (plus lock for shed). Very knowledgeable and he offered good suggestions.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
ronald j. P.
08/2012
5.0
locksmith
+ -1 more
They were very prompt and professional. They did a very good job, and I would use them again in the future.
Description of Work: I used Hartford Safe & Lock for their locksmith services. They replaced the batteries in my safe.
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Service Categories
Locksmiths
FAQ
Hartford Safe and Lock, Inc. is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
Hartford Safe and Lock, Inc. accepts the following forms of payment: Check,MasterCard,PayPal,Visa
Yes, Hartford Safe and Lock, Inc. offers free project estimates.
Yes, Hartford Safe and Lock, Inc. offers eco-friendly accreditations.
No, Hartford Safe and Lock, Inc. does not offer a senior discount.
Yes, Hartford Safe and Lock, Inc. offers emergency services.
Yes, Hartford Safe and Lock, Inc. offers warranties.
Hartford Safe and Lock, Inc. offers the following services: We are Connecticuts Safe Experts. We sell American Security Products and Gardall Safes. We open and Repair all brands of safes. We sell , install and service anything that is locking. The only thing we don't do is Automotive Locksmithing.