Burns heating and Cooling is a central Ct. based HVAC service and installation company. We are family owned and specialize in quality service and fair prices. We service both the residential and commercial markets.
Business highlights
23 years of trusted experience
Emergency Services Offered
Services we offer
We offer service to all manufacturers of heating and cooling products as well as installations of the following types of equipment. Oil to gas conversions, furnaces, boilers, heat pumps, central AC, ductless mini split systems.
Description of Work: Miscommunication on original appointment. The owner quickly apologized and rescheduled. Our furnace was inspected and cleaned and we've been back up and running since.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Neil W.
10/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Great company. Did work hired to do and offered some tips do I could avoid unnecessary call outs. Will use again.
Rating Category
Rating out of 5
Yes, I recommend this pro
Jenny M.
10/2015
5.0
heating & air conditioning/hvac
 + -1 more
Shane is very knowledgable in what he does. He answered all of our questions and we are VERY happy with his work. Burns Heating and Cooling is a very proffessional and reliable company that I would DEFINITELY recommend to anyone and would use again for any future needs.
Description of Work: Installed Central Air
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
David L.
09/2015
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: I did the 120 tune up, ended up needing Freon, so total cost was little over 200 and service was restored same day.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Andy M.
09/2015
5.0
heating & air conditioning/hvac
 + -1 more
Shane Burns absolutely knows his trade down to a "T". He took the time to run me through the 20 point inspection and diagnosis of the actual problem, which happened to be that the A/C unit was low on freon. The result was like night and day. Never did I feel I was being taken advantage. Rather quite the opposite because of his thorough explanation of how things work and how I can maintain the HVAC unit in order to minimize service cost in the future. His company will definitely be my recommendation for all friends and family.
Description of Work: 20 point inspection on A/C unit. Added freon after the diagnosis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Barbara C.
08/2015
5.0
heating & air conditioning/hvac
 + -1 more
Shane responded to my call quickly, His crew came out that same day and determined the problem and fixed it. Not only did they fix the leaky AC unit, they were patient with me and my husband. When I explained that my husband couldn't go into the attic to check on it, Shane came by himself to go into the attic. Shane and his crew are "good people". They are professional, courteous, and reliable. The cost was more than fair. I would most definitely recommend them to anyone!
Description of Work: Shane and his crew fixed a leaky AC unit in my attic that has caused over $2,000 worth of damage to rooms below. I called them after my current AC/Heating provider could not fix it and caused more damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Samantha P.
08/2015
5.0
heating & air conditioning/hvac
 + -1 more
Amazing fast clean Shane helped handle everything with the insurance company I had zero issues. I never felt like any short cuts were taken. It was nice knowing Shane was either doing the work each day or at least on site working on a different project. I had a lower quote from one other contractor but there were a lot of spots that could have made that more expensive. Shane's quote was right on. Highly recommend this company !!!
Description of Work: I was away on vacation to be notified that some how my basement had flooded. I raced home and placed a call to Shane who had come highly recommended. He came immediately and had all the replacement parts ordered and delivered that day. Shane worked over the weekend to install everything to make sure my home was safe and liveable for my family. We have an infant and Shane took a bad situation and some how made it positive. I would highly recommend Shane for all your heating and AC needs his work is top quality, clean, and very professional! Thank you Shane!!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
BETTY G.
07/2015
5.0
heating & air conditioning/hvac
 + -1 more
He was prompt, very professional and knowledgeable about the work required. Did not try to do any unnecessary work. The AC has worked perfectly ever since he fixed it. Would use him again.
Description of Work: Replaced fan motor and other needed parts on outside AC unit. Also cleaned out inside of cabinet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Stephen A.
07/2015
5.0
heating & air conditioning/hvac
 + -1 more
Owner Shane Burns came to the house early and right on time to provide his thoughts on replacing all the heating ducts in my basement with new ones. He was everything you could ask from a contractor: Punctual, professional and explained my options -- pros and cons-- in simple-to-understand English. After a good 30 minutes of review and consultation, we decided not to replace the ducts at this time. And the charge for his time and expertise? $0! Going forward, I would not hesitate for a moment calling Burns Heating & Cooling for any heating or cooling need. And I enthusiastically recommend that others do so as well.
Description of Work: Provided extensive basement heating duct replacement consultation.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ricardo M.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
It went extremely well! It started with the company being on time. The gentleman was very personable and you could tel was very competent and knowledgable. The work was completed quickly and he didn't make a mess. There were no surprises when it came time to pay the bill, very smooth transaction. I would definitely recommend this company!
Description of Work: Service call
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Michelle K.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
Wonderful on time service, the heat was coming and we needed out AC!!! Thank you!!
Description of Work: Fix a/c
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Scott M.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
Excellent they installed two different types of A/C units in my house 4 years ago and they have worked great. The crew was friendly, efficient, and professional. They are detail oriented and cleaned up when they were done. Would definitely recommend them.
Description of Work: Installed a split A/C unit and central air conditioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James D.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
In my experience with Shane, owner/operator of Burns Heating and Cooling, I found him to be a straight shooter. Shane and crew were prompt and never cancelled an appointment. His quoted price was nearly spot on and didn't bill me for extras. It was nice to work with a contractor with integrity and transparency, qualities all home owners look for in a service provider. When Shane and crew were done for the day my home was left neat and clean, probably cleaner then when they got there. After the install, Shane responded to my home for a service call... free of charge, and was always available to answer questions. Shane is a true professional who provides quality work at a good price and I would strongly recommend Burns Heating and Cooling to all potential customers.
Description of Work: Burns Heating and Cooling performed diagnostic and removed an old central air conditioner unit/ compressor then replaced with new unit.
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Heating and Air Conditioning
FAQ
Burns Heating and Cooling is currently rated 5 overall out of 5.
Sunday: 7:00 AM - 4:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 4:00 PM
Burns Heating and Cooling accepts the following forms of payment: Check,Financing Available,PayPal
Yes, Burns Heating and Cooling offers free project estimates.
Yes, Burns Heating and Cooling offers eco-friendly accreditations.
No, Burns Heating and Cooling does not offer a senior discount.
Yes, Burns Heating and Cooling offers emergency services.
Yes, Burns Heating and Cooling offers warranties.
Burns Heating and Cooling offers the following services: We offer service to all manufacturers of heating and cooling products as well as installations of the following types of equipment. Oil to gas conversions, furnaces, boilers, heat pumps, central AC, ductless mini split systems.