I originally ordered 16 sheets of one inch tile. The price was high ($24.99 per sheet), but they were the only ones locally who could get it for me. It took some time to arrive, but up to this point, everything was fine. Once my tiler started working, he found that he needed one more sheet. I emailed Atlas to find out how quickly I could get it in. I was told that if I paid an additional $20, I could have it shipped UPS within a couple of days. I agreed to do so. A week went by without receiving the tile. I emailed Atlas to inquire, but I received no response. Subsequently, I called and spoke with Steve. I have never had such rude customer service. He said, "Well, we emailed you three times." I said that I had not received any emails. He said, "Well, that's not important. The tile has been discontinued, and we can only get a sheet of broken tiles." I said that I would accept that, seeing as I didn't need a whole sheet anyway. I told him that I was disappointed because I had paid extra money to have it shipped quickly. He said, "I told you that we emailed you three times." I said that I had not received any emails. In fact, there were a total of twenty previous emails going back and forth, and had he just replied to any of them, his email would have gone to the correct address. Additionally, they had my phone number and could have called me. He said, "Do you want the tile or not?" I said that I still wanted it, but would hope that it would be discounted because the sheet was broken into pieces. He scoffed and said that if the place gives him a discount, he would pass it on, but he doubted it. In the end, I paid $45 for broken tiles that came nearly two weeks after I ordered them.
Description of Work: I ordered some tile to complete a bathroom project.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$450
Joseph M.
02/2011
3.0
flooring contractor
+ -1 more
I have never used them for tile but for laminate flooring I would not recommend them.
Description of Work: They removed an old tile floor from the kitchen and entry way and put a laminate floor down. The floor they brought was warped and they had to reorder it and then a week later they installed that. It was poor craftsmanship. Where the laminate flooring met the boards on the floor they put a trim up and they did not do a very good job.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
SARA E.
07/2006
5.0
carpet installation
+ -1 more
THEY CUT THE CARPET, SO WE WOULD HAVE THE MOST USE OF IT. THEY CAME OUT TO THE HOUSE AS SCHEDULED WITH ALL THE RIGHT SUPPLIES TO GET STARTED. THEY ALSO DID A GREAT JOB OF USING ALL OF THE CARPET. THEY WERE HONEST AND VERY KIND.
Description of Work: I HAD CARPET INSTALLED IN FOUR ROOMS OF OUR HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
07/2006
5.0
flooring contractor
+ -1 more
THEY HAVE AN OUTSTANDING COMPANY, BECAUSE THEY TOOK THEIR TIME TO GET THINGS IN RIGHT. THEY ALSO HAD A GREAT ATTITUDE WITH WORKING AND WERE VERY FRIENDLY.
Description of Work: I HAD THEM PUT IN A HARDWOOD FLOOR IN THE FAMILY ROOM, AND HAD TILE PUT IN THE KITCHEN.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
CRAIG W.
07/2006
5.0
flooring contractor
+ -1 more
THEY DID A VERY NICE JOB INSTALLING THE LINOLEUM. THE PRICE MIGHT HAVE BEEN A LITTLE BIT HIGH, BUT THEY WERE PROMPT AND FRIENDLY. THEY CLEANED UP ANY MESS THERE MIGHT HAVE BEEN.
Description of Work: THEY INSTALLED NEW LINOLEUM IN OUR KITCHEN.
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Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Countertops and Backsplashes,
Ceramic Tile
FAQ
ATLAS TILE CARPET & WOOD FLOORING is currently rated 3.8 overall out of 5.
Thursday: 8:00 AM - 8:30 AM
Friday: 8:00 AM - 6:00 AM
Saturday: 8:00 AM - 4:30 AM
ATLAS TILE CARPET & WOOD FLOORING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa