ATLAS TILE CARPET & WOOD FLOORING

I originally ordered 16 sheets of one inch tile. The price was high ($24.99 per sheet), but they were the only ones locally who could get it for me. It took some time to arrive, but up to this point, everything was fine. Once my tiler started working, he found that he needed one more sheet. I emailed Atlas to find out how quickly I could get it in. I was told that if I paid an additional $20, I could have it shipped UPS within a couple of days. I agreed to do so. A week went by without receiving the tile. I emailed Atlas to inquire, but I received no response. Subsequently, I called and spoke with Steve. I have never had such rude customer service. He said, "Well, we emailed you three times." I said that I had not received any emails. He said, "Well, that's not important. The tile has been discontinued, and we can only get a sheet of broken tiles." I said that I would accept that, seeing as I didn't need a whole sheet anyway. I told him that I was disappointed because I had paid extra money to have it shipped quickly. He said, "I told you that we emailed you three times." I said that I had not received any emails. In fact, there were a total of twenty previous emails going back and forth, and had he just replied to any of them, his email would have gone to the correct address. Additionally, they had my phone number and could have called me. He said, "Do you want the tile or not?" I said that I still wanted it, but would hope that it would be discounted because the sheet was broken into pieces. He scoffed and said that if the place gives him a discount, he would pass it on, but he doubted it. In the end, I paid $45 for broken tiles that came nearly two weeks after I ordered them.

I have never used them for tile but for laminate flooring I would not recommend them.

THEY CUT THE CARPET, SO WE WOULD HAVE THE MOST USE OF IT. THEY CAME OUT TO THE HOUSE AS SCHEDULED WITH ALL THE RIGHT SUPPLIES TO GET STARTED. THEY ALSO DID A GREAT JOB OF USING ALL OF THE CARPET. THEY WERE HONEST AND VERY KIND.

THEY DID A VERY NICE JOB INSTALLING THE LINOLEUM. THE PRICE MIGHT HAVE BEEN A LITTLE BIT HIGH, BUT THEY WERE PROMPT AND FRIENDLY. THEY CLEANED UP ANY MESS THERE MIGHT HAVE BEEN.

THEY HAVE AN OUTSTANDING COMPANY, BECAUSE THEY TOOK THEIR TIME TO GET THINGS IN RIGHT. THEY ALSO HAD A GREAT ATTITUDE WITH WORKING AND WERE VERY FRIENDLY.