New England Custom Floors LLC

I cannot express enough how pleased I am with Jorge and his team of extremely hard workers. Not only did they do an incredible, exacting job with the new floors but they were incredibly clean, polite and lovely to work with. You can tell they take pride in and love the work they do. This is hands down one of the best service experiences I have ever had and I will only use this company for flooring projects moving forward! Thank you so much!

We are very pleased with the quality and professionalism of Ismael. We give a lower rating on price because their estimate was twice as high as the other one we received, but they did work with us a bit on the price, and the quality of the work is excellent. Our 1920's home has complex floors (they have been replaced over different periods and are comprised of 4 different types of wood all mixed together / adjacent to each other) but he & his crew knew how to deal with this complexity in order to stain the wood types to match each other. The work was performed on schedule = punctual. Ismael was easy to get in touch with via phone and email = responsive. He came out very quickly to review the work site, sent a quote promptly, and it only took a week between the time we accepted the quote and the work was started. The only glitch in it all was that only the floors on the 1st and 2nd floors were scheduled to be done, but his team mistakenly sanded and scraped our 3rd floor floors also, thus they had to be resurfaced as well. This was somewhat stressful, since we had not planned / budgeted to do the 3rd floor this year. Ismael was extremely apologetic about the mix-up and we were pleased with his professionalism about it since he offered to fix the mistake at no charge to us (and they did fix / resurface those floors). Very professional way to deal with the mistake. If we need work done on the wood floors again, we would hire him again.

Ishmael must have thought that the job was "too small" for him to make any money on it. He promised to send me the estimate--after I called him 2 times. When I finally left a third message--the week the repairs were supposed to be done--Betty (the office manager) called me & told me that, "They had a short crew, were full, and they could not do the work." NOW, I've got to find another company--on extremely short notice--to do the repairs this week. New England Custom Floors usually do great work, and are normally very professional. But they left me in a complete lurch--the week before Christmas, without another company in site. I'm very disappointed--and surprised--at the way I was treated by NECF. (NOTE: They did my ORIGINAL refinishing in 2004, and did a fantastic job. I guess times have changed.)