Lions Head Home Improvement & Handyman Services

I think they're reasonable. They came up with a solution to the problem that I didn't know how to solve.

We call him when there are things around the house that need to be done. He is here a lot. He is reliable and has good prices. He does good work. I did a lot of shopping around before hiring him for the basement job and for what we wanted his prices were comparable.

I was in the middle of finishing my basement when I found out I needed to move for my Job. Robert came by quickly, gave me a fair quote, and worked with me the whole time with his crew to get the room finished up. He had dry wall taped and sanded, painted, and finished trim work throughout the basement room, and also finished the ceiling in the garage with fireproof gypsum board and hung a drop ceiling in the basement. It was a lot of work that I need done very quickly, and he got right in there and did it. He really saved me and I go the house on the market right away. No one else could have gotten to this right away. and no one can touch the price. I did get a few quotes and he was the best.

They did the work and it was fine. The overall work went well. We gave them an outline about what need to be done and they completed it. The owner took care of the bill. They didn't return our calls in timely manner.

Robert and his asst, Steve, arrived 40 minutes late. I gave them a copy of my To Do list and walked them through the house to show them everything. There were 6 other items on my list that I wanted them to do, two of which we agreed he would come back for on another day. Robert balked at all of the electrical items, but Steve felt confident he could do them. When I asked for a price, Robert told me $300 for all of the items he agreed to do that day. They did the shades first, no problem, then struggled with the closet doors for a couple of hours with lots of profanity being uttered, then Steve went to work on the doorknobs while Robert did the towel racks. Then Steve did the swiches and the dryer plug while Robert watched and told him to hurry up because he was anxious to be finished. Robert did not want to stay to pull up the carpet, but in the process of seeing how difficult it would be, Steve got it all ripped out in less than 20 minutes, leaving the padding and staples for me to pull out. They did not get to two light fixture replacements, one other loose hook on a wall or helping me reprogram my garage door remote. As I walked around, checking their work, I had to sweep up a lot of the mess they left behind, replaced switch covers, and have to dispose of the carpet and packaging from the doors. And I also have to finish pulling out all those staples from the stairs. When I asked Robert what I should write the check for (since he didn't finish all the work), he gave me the $395 figure, saying that he hadn't included the carpet removal in the original price. I asked him to write it all up in an itemized invoice for me and he assigned prices that totaled $430, not the $300 he quoted me. He also listed the switches twice, once separately, and once lumped together in a $130 price for doorknobs, the 220 plug and the carpet. He then said that he had spent $10 in materials on the way over and should be reimbursed for that, too, which included wood conditioner for the doors he was supposed to finish, but didn't do. I told him to take the $395 and we'd talk about the rest next time. I didn't actually get to review the invoice until he had my check and was leaving. He gave me an estimate of $360 for the remaining work, but when I had him estimate it job by job, it came to $310. I'll admit that I should have requested a written estimate in advance, but it was a lot of little jobs along with a couple of big ones so I didn't worry about it then. The fact that he charged me more than his estimate, was reluctant to justify it, refused to do some of the work, then got confused about estimating the remaining work leads me to feel that Mr. Britton is not very professional about his work and he is somewhat unreliable in his memory? or trustworthiness? of the work he says he will do. Although I feel his assistant Steve is competent, I would not have Robert Britton back here on another job.

Mr. Britton was professional and had good knowledge of the work that need to be done. The other gentleman that worked with him was also very knowledgeable and both were very good about explaining what needed to be done and when unexpected things came up they informed me of how they planned to solve it. The only negative I can say is that i am not a smoker and I am not sure if they smoked in my house or if it the smell was just ont hem from having smoked outside, but the cigarette smell was in my basement afterwards. A very minor issue in light of all the other professional manners they had. And also there were no butts in my yard or anything, so I they did a good job overall keeping the areas clean that they worked in.

He put a lot of thought in to how he was going to do each of the two jobs and the overall result was great..

Although he arrived about one hour later than agreed upon, the work performed met all of my specifications.

I thoroughly enjoyed the fact that the man, Robert Britton, was licensed and insured. He arrived on time and worked hard for the entire 10 hours. His clean up was outstanding. I don't remember exactly what I was charged but I think it was certainly worth it.