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1.01 Reviews
Showing 1-1 of 1 reviews
Briana O.
11/2010
appliance sales
+ -1 moreSears has the WORST CUSTOMER SERVICE EVER!!!! Three weeks ago my husband and I went to the Sears Outlet in New Haven, CT. We found a million-in-one deal of a fridge with barely a scratch on the front. We paid for delivery and I took a day off of work to receive the delivery. I waited all day until 5--the last minute of the "time frame" they had given me. When it was in transit the front had deep scratches from the poor packaging job the movers had done. So, I refused delivery. I also requested an immediate refund from the customer service rep I spoke with. They said they would process it immediately. It is now 3 weeks later and we have yet to receive our refund. We called a week ago to complain and the response we got was "oh, yes, I'm processing it now" ....Uh, OK, didn't I get the affirmation that it was going to be processed immediately??? Sears was unwilling to do anything for my trouble, and to add insult to injury they are holding my money hostage!!! They are HORRIBLE! BEST ADVICE: BUY FROM A MOM & POP STORE! DON"T WASTE YOUR TIME OR MONEY WITH SEARS!!!!!
Description of Work: Sears has the WORST CUSTOMER SERVICE EVER!!!! Three weeks ago my husband and I went to the Sears Outlet in New Haven, CT. We found a million-in-one deal of a fridge with barely a scratch on the front. We paid for delivery and I took a day off of work to receive the delivery. I waited all day until 5--the last minute of the "time frame" they had given me. When it was in transit the front had deep scratches from the poor packaging job the movers had done. So, I refused delivery. I also requested an immediate refund from the customer service rep I spoke with. They said they would process it immediately. It is now 3 weeks later and we have yet to receive our refund. We called a week ago to complain and the response we got was "oh, yes, I'm processing it now" ....Uh, OK, didn't I get the affirmation that it was going to be processed immediately??? Sears was unwilling to do anything for my trouble, and to add insult to injury they are holding my money hostage!!! They are HORRIBLE! BEST ADVICE: BUY FROM A MOM & POP STORE! DON"T WASTE YOUR TIME OR MONEY WITH SEARS!!!!!
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$1,460
Contact information
190A Frontage Rd, West Haven, CT 06516
www.sears.comService hours
Sunday:
10:00 AM - 7:00 PMMonday:
9:00 AM - 9:00 PMTuesday:
9:00 AM - 9:00 PMWednesday:
9:00 AM - 9:00 PMThursday:
9:00 AM - 9:00 PMFriday:
9:00 AM - 9:00 PMSaturday:
9:00 AM - 9:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Appliance Sales and Installation
FAQ
Sears Outlet Stores West Haven - Outlet is currently rated 1 overall out of 5.
Sunday: 10:00 AM - 7:00 PM
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
No, Sears Outlet Stores West Haven - Outlet does not offer free project estimates.
No, Sears Outlet Stores West Haven - Outlet does not offer eco-friendly accreditations.
No, Sears Outlet Stores West Haven - Outlet does not offer a senior discount.
No, Sears Outlet Stores West Haven - Outlet does not offer emergency services.
No, Sears Outlet Stores West Haven - Outlet does not offer warranties.
Sears Outlet Stores West Haven - Outlet offers the following services: Appliance sales.
Contact information
190A Frontage Rd, West Haven, CT 06516
www.sears.comService hours
Sunday:
10:00 AM - 7:00 PMMonday:
9:00 AM - 9:00 PMTuesday:
9:00 AM - 9:00 PMWednesday:
9:00 AM - 9:00 PMThursday:
9:00 AM - 9:00 PMFriday:
9:00 AM - 9:00 PMSaturday:
9:00 AM - 9:00 PM