Hip Home Installation Professionals

Two hours after the install time agreed upon had passed, I received a call telling me that the installation would not happen. No other information than that the team "was responding to an emergency" was offered and rescheduling of the install was not offered. I was told a new plan of action would reached and that I would be contacted. As this was for a house some 96 miles away from where I live, the timing for my being present at the install was crucial, and I told them so, but they wouldn't discuss it. Three days and four phone calls later, I was asked if the following morning (Sunday) would be possible. I agreed and the team did arrive at a reasonable time, having been brought in from Wolfsboro, NH, some 5 hours away. The shed on the truck was not as ordered and had broken windows. It had only some of the upgrades I had ordered and paid for, especially in the materials requested- 2x4's had been substituted for 2x6's, etc. I had it installed anyway and then proceeded to try to recoup the price of those upgrades. This took days and many phone calls, but I was eventually refunded over $450.00. I bought the shed through Mill Stores, but they said that the payee was actually H.I.P. and that they couldn't help me, I had to deal directly with the installation company. Apparently the sheds are actually built in yards all over New England, depending on where they are to be placed. Mine came from Berlin, CT and no one has been able to tell me why it was made with undersized lumber. I will not do business with these folks again.

It went very well they arrived on time, and I was amazed at how quickly they put up the shed. (less than two hours) then they gave me some pointers on maintanice and painting it. (it took me so much longer to paint it than it took them to install it) They cleaned up and left in no time. Then a few days later someone called from the HIP company to make sure I was happy and to see if I had any questions. Also Home Depot calls to make sure that I was happy with the service. And I was.