MAREC HEATING & AIR CONDITIONING

On schedule and as promised. Very courteous service. I

Stay far away from this company. I had my furnace break down and Marec out to service it a few weeks ago. While the service technician was fine and put a used part in my furnace to get it running, I was absolutely stunned with how the main office (and management) handled it from there. I was basically robo-called daily with them trying to sell me a new part and come out and do work again. My understanding was they wanted to put a new part, and charge me again. I was uninterested in that, but they continued to harass me with daily phone calls. Today, the owner or CEO called me, Steve Cook, and left me a threatening voice mail, saying if I didn't have them out to do more work, he would be charging me $100 dollars more for the used part they put in, saying something to the effect of "it was a used rental part," which is totally insane. Please save yourself a headache and go with a reputable company with ethical business practices.

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The company's technician was prompt and professional. He identified the problem with our compressor and recommended a new fan motor and capacitor, which he said would cost about $1,000. That price sounded high, so we asked that he have his office double check the price. They called back to say it would be $900 to replace the fan motor and capacitor. We found that other factory certified companies wanted half that amount for the same repair so we went with another company for the actual repair.

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They did excellent work and we were very happy with the service.

The appointment was scheduled in a timely manner and several options given for appointment times. Service was given in a knowledgeable, professional manner. All my concerns were addressed fairly and reasonably. I truly feel that another plumber might have wanted to do a complete makeover of the configuration. Mike from Marec fairly assessed the situation and was honest enough to utilize my old parts. He further gave me options for further replacement and remedies. As always, FIVE STARS for Marec Plumbing and Heating.

Once again a Five Star service call. Set up an appointment that was convenient for me. The job was well done and you can tell the tech was meticulous. This was not a drive by cleaning like some oil companies perform. This was what I expected from Marec. A thorough job from beginning to end. Marec Heating and Air Conditioning leave the homeowner feeling assured and confident with their high level of competence. Highly recommend....

An old unused partially-filled oil tank was in our basement. Two Marec techs drained, plugged and removed it out our cellar hatchway. They were friendly, professional and neat.

He was very thorough, but I thought the price was a little high.

Have used Marec Plumbing and Heating for several years now. They are affiliated with Pride Fuel Company where I buy my home heating fuel. Each cleaning job is done professionally and efficiently. From the initial call to the office (Kelly) things are handled professionally and I know I'm getting exactly what I paid for. Quality work and great customer service.

Two summers ago, MAREC installed a new central air conditioning unit for our home. It became increasingly apparent over time that the new air conditioning unit did not cool our house adequately. The next summer, as temperatures climbed, we called MAREC to check the unit out. MAREC sent repairmen who declared that there was nothing wrong with our unit. They attributed the problem to our thermostat, which they replaced. Because they found nothing wrong with the unit, they billed us over $600. The problems persisted, however, and we assumed at that point that the new unit simply did not have enough capacity to cool our large home. The next summer, the air conditioning unit broke down again, and I called MAREC to fix it. MAREC's warranty had expired, and Cook told me that MAREC would no longer service our unit because of things said during a heated argument he had with my partner two summers ago over whether the air conditioner should have come with a cover. I found another company to do the repairs, and they discovered that the air conditioner had not been installed correctly, and that this prevented the air conditioner from cooling effectively. Once the other company fixed this problem, the air conditioning unit was able to cool the whole house effectively and efficiently. Compared to the same months last year, our electricity use has dropped by more than 1000 kilowatt hours per month in each of the two months since the repair, translating into about a $200 per month reduction in our electricity bills. They also discovered that the air conditioner was not installed up to code, posing a safety hazard. MAREC's owner, Stephen Cook, refuses to pay us anything for the repairs to fix their faulty installation.