CertaPro Painters® of West Hartford

Mark Prive sold us on a new product called Deck Revive that was supposed to preserve the deck. He used one poor guy as the subcontractor, who used what was given to him. The subcontractor did great work, but the deck started peeling within a couple of months. Mark Prive was almost unavailable, and then would not make not make it good. CertaPro Co maintained that it was not their fault. As far as I'm concerned they are thieves and liars.

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I contacted him over a month ago and let him know that I wanted an estimate. When he came out he inspected the work that needed to be done and said that he would get back to me with an estimate. I have not heard from him since or received my estimate. I contacted him a few days ago and he stated that he was really busy and that he would be contacting me shortly with the estimate. I still have not heard back from him after trying to reach out four times for my estimate.

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Great

Returned all phone calls immediately Showed up on time as agreed Crew worked very hard and cleaned up at the end of each day (2) Crew was very courteous Extensive review of all work to ensure everything was satisfactory

They were professional and thorough. I would recommend them.

Everything went well, and they did a good job.

Everything went well. The painters were neat and clean, and they remained quiet while they worked. Furthermore, they did a good job for a reasonable price.

It turned out very well. They were prompt and cleaned up after themselves. They were very kind to work with.

They did not paint under the light switch plates. They were supposed to put two coats of paint, but they only put one. They still have touch ups that I have to do.

I had Marc Prive come to my home to give me an estimate. I had spoken with him by phone several times before he came to my home, and he seemed extremely knowledgeable, personable, friendly, and responsive. He arrived exactly at the time we had agreed. He seemed very proud of his company, and the work of his crews. I really liked that he showed me a binder with references, his license, insurance information, and photographs of previous work up front, without my having to even ask. He seemed to have attention to detail, and to want to please the customer. His written estimate was extremely detailed, which I also liked. However, I had to leave him in one of the rooms at one point, and when I came back, he was taking photographs with his digital camera. This really caught me off guard, as I have never seen anyone take photos of the interior of someone's home at an estimate before, and especially without asking. After he left, I realized that I was extremely uncomfortable that he had done this. I feel a bit violated, as it should not be necessary during an estimate. I object to this practice as I find it a major privacy invasion, especially without seeking permission, and I wanted to let other Angie's List members know about this so they can protect themselves in advance. Undoubtedly, the photos will be tied to your address, and if they end up being viewed by someone with ill intent, they provide a lot of information about what you own, the layout of your home, entrances, etc. Marc said he hoped to earn my trust, but with this move, he completely lost it. Further, I felt as if he were pushing me to have things painted that I had not planned on, and I had some repositionable stickers on one of my walls, he asked me if I wanted them removed. It seemed as if he was looking for another thing to charge me for! Finally, he makes a big deal out of the two year warranty that Certa Pro offers on their work. However, when I examined the warranty on the back of the proposal, it is written with so many exclusions, and such precise specifity, I am doubtful about its worth, and how often people use it successfully. It seems as if the company is just using it as a marketing ploy, but when it comes time for someone to potentially collect on it, they have written themselves a limitation to almost every conceivable situation.